The hotel is a bit old, the breakfast is terrible, there is nothing you can eat, the boiled eggs are spoiled from boiling for a long time, and they are not cooking eggs for breakfast and there is nothing to eat and in the room have sigaret smell and even in the lift i see some people are smoking

The location may be good but there are many hotels in that location. There is nothing more I can say I loved it about hotel

Stayed in June 2025

I recently stayed at [Hotel Name] in China from January 14-16, and unfortunately, my experience was far from satisfactory. The hotel is completely unprepared for European tourists in several key areas. First, communication was a major issue. The staff had very limited English proficiency, making even basic requests difficult to convey. There was no effort to accommodate international travelers, and essential information about hotel policies was unclear or not provided at all. The biggest problem, however, was the security deposit taken at check-in. Despite multiple attempts to contact the hotel, I have yet to receive my refund, even after more than two months. This lack of professionalism is completely unacceptable, and it raises serious concerns about the hotel’s management and customer service. During my visit to China, I stayed in other hotels as well and did not encounter these issues; the deposit was refunded within 48 hours. Overall, I cannot recommend this hotel to European travelers. If you are considering a stay here, be prepared for poor communication, lack of international customer service, and potential issues with deposit refunds. There are certainly better options available that are more reliable and accommodating.

Stayed in January 2025

The breakfast's quality could be better. It has enough variety but lacks quality. Even the noodles from the noodle stand did not cook tasty noodles. This is more of an apartment than a hotel so you need to have the appropriate expectations. The hotel services were not there like the sauna room closed at 9 pm and you need to at least 30 minutes pre-booking in order to use it as it was not turned on until someone booked it.

We had a suite so it was spacious with more space we probably would need. The location is good although with Chongqing's up and down streets, you probably need a car to go anywhere. However, the next door is a big shopping mall so it is pretty convenient.

Stayed in October 2024

It came with late night supper. Though it was a nice gesture, it gave the reverse effect. It served mainly porridge with preserved vegetables but the porridge was lukewarm even though it was inside a warmer. They also serve glutinous rice flour cake, the server just dump the whole lot unto the steamer basket without arranging it. The beauty, location and reputation of the hotel does not befit the quality of food from restaurant.

View from the room was incredible.

Stayed in October 2024

Breakfast was very disappointing. We read that there was also a western type of breakfast but in reality there were only puffy pudding croissants and puffy bread. Also the baguette was as hard as stone. These were kind of the only “western” breakfast items. The other options were the Chinese type of food. Of course we expected a Chinese type of breakfast but the let down was that it was communicated otherwise. The Window in our room had dirty oily marks all over it. Would have been nice if it was noticed by the cleaning crew. We used the laundry room and did some of our own laundry but the machine didn’t feel clean at all. Most of our clothes came out with marks and dirty spots from the machine

Great rooms, quick service, polite people, beautiful location. Great views.

Stayed in September 2024

The air condition can’t cool down the room. Even it was set to 16degC, the room is absolutely toasted. I have to keep the window open. The wash machine is leaking as well. The breakfast isn’t good. I only bother to go one time in my four night stay.

Location is great.

Stayed in January 2024

Well, maybe it’s a local culture - the staffs were nice and friendly but “per our rule…” could be felt at all times, unlike our previous experience with Ascott. Had even worse experience with such attitude at another hotel in Chongqing before moving to Ascott so in comparison not a really big issue. Breakfast was quite poor in “quality” than other Ascott facilities.

Location and usual Ascott room standards.

Stayed in October 2023

Jack hammer construction going on 24/7 and we mean 24/7 - we stayed for one month and after 2 peaceful weeks it started..... from then, we never really got an entire nights peace. The manager who visited our room didn't seem to share that the constant digging throughout the entire day and night was an issue - it was! A big one. We left two weeks earlier than planned. Breakfast was under par so much, we just stopped going. Front desk require some guest training. The rooms could be cleaner (fingerprints and small marks). It's expensive - though family apartment choices at this level are limited. Other than the metro which is fine - getting a taxi too and from can be challenging - the area is so busy that taxi drivers don't want to go there.

The panoramic view from the room was breathtaking. Location of the hotel is probably the best in CQ. Maid service on the 34th floor was excellent. All the concierge staff were impeccable Gym/pool/sauna staff excellent. The facilities in the apartment were top class. Anything from a cup of coffee to daily food, beer, medicines can be delivered inside 30mins (normally).

Stayed in July 2023

Beds and pillows were uncomfortably hard. In our room, the air stream from the AC was uncomfortably positioned towards the bed headboard. :-( A small restaurant, extremely narrow and the breakfast was equivalent to a local 3 star hotel. Public bathroom in the hotel lobby was locked and the ladies and gent’s restaurant toilets were extremely unpleasant.

A great location and a very nice property with modern interior and design. Very friendly staff at the door and reception.

Stayed in June 2023

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