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Reviews of Reserva Natural El Matuy

Troncal del Caribe Kilometro 74, 112010 Palomino, Colombia

#33 of 55 hotels in Palomino

Guests' Choice

Review score

Based on 30 hotel reviews

8.8

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    8.3

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 6 February 2023

    10
    tropical paradise, not to be missed!
    • Leisure trip
    • Couple
    • Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    not the fault of the property, but at this time, on google maps, the road you take to get there doesn’t connect with the main road, be sure to look for the Matuy sign!

    the candle light is charming and romantic, and the food is spectacular.

    Stayed in February 2023

  • Reviewed: 1 September 2022

    10
    Unplug from the world
    • Leisure trip
    • Couple
    • Bungalow
    • Stayed 1 night

    Location is awesome. Cabins are old, but that is the looks. No electricity, fine! Staff is kind and eager to help! We will return no doubts about it!

    Stayed in August 2022

  • Reviewed: 6 June 2022

    9.0
    beautiful beach, brilliant staff, quite close to the town where there are great restaurants.
    • Leisure trip
    • Couple
    • Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    no air conditioning or lights in the evenings. although the candle lit property and rooms makes for a more immersive experience so there was a silver lining.

    most beautiful beach I’ve ever seen, beautiful bungalows right on the sand.

    Stayed in June 2022

  • Reviewed: 11 May 2022

    10
    magical Caribbean experience
    • Leisure trip
    • Couple
    • Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    just let people know ahead of time that they’re *really* going off the grid and to prepare for that!

    was a magical few days to switch off, enjoy the unique experience of palomino, the ocean, rivers, and Mountain Views. stay here if you want to get off the grid and enjoy what feels like a private deserted island experience. the hotel team went above and beyond to help us and ensure we had a good stay, including when things outside the hotel that were completely outside their control went wrong.

    Stayed in May 2022

  • Reviewed: 27 December 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Bungalow
    • Stayed 3 nights
    • Submitted via mobile

    Everything! It’s perfect!

    Stayed in December 2021

  • Reviewed: 24 December 2021

    10
    Romantic, pure, calm, and simply perfect!
    • Leisure trip
    • Couple
    • Bungalow
    • Stayed 3 nights
    • Submitted via mobile

    Everything was PERFECT!

    The property is a about a 15-20 min stroll on the beach away from Palominos main street. Thus, it is very quiet and the perfect romantic getaway. The cabañas are lovely and pure and offer just the right amount of comfort. There is no electricity in the huts, however, you are provided candles, which perfectly accommodates the romantic vibe. The staff is super friendly and the dinner was amazing. Compared to other locations, El Matuy still has a beach and hasn’t suffered too badly from the erosion, which is very significant in Palomino. Overall, a perfect experience!

    Stayed in December 2021

  • Reviewed: 27 November 2021

    10
    Exceptional
    • Leisure trip
    • Group
    • One-Bedroom Bungalow
    • Stayed 1 night
    • Submitted via mobile

    Love it! No electricity so expect to enjoy the nature! Staff was amazing and food was too! Hope to comeback here!

    Stayed in November 2021

  • Reviewed: 3 February 2024

    4.0
    Beautiful place, great vibe, friendly staff - unfortunately got food poisoned
    • Leisure trip
    • Couple
    • Superior Bungalow
    • Stayed 5 nights

    Unfortunately, we woke up with food poisoning on our third morning there. We had all of our meals at El Matuy, so we can be certain it was the source. Two days of being sick and not keeping in food - big disappointment.

    The location and vibe is amazing - perfect if you're looking for a beautiful beach bungalow to disconnect. The hotel is also used for weddings, and the grounds are beautiful. You can have breakfast and lunch on the beach, and dinner under a large and beautifully lit tree.

    Stayed in February 2024

  • Reviewed: 6 March 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom Bungalow
    • Stayed 1 night
    • Submitted via mobile

    eventually I think, they will need to install electricity in order to be competitive. it could benefit from maintenance.

    location location location!!!

    Stayed in March 2023

  • Reviewed: 14 February 2023

    2.0
    Very poor
    • Leisure trip
    • Group
    • Superior Bungalow
    • Stayed 1 night
    • Submitted via mobile

    We left the property and did not stay for the following reasons. 1) when we arrived, we were taken to a room that was not set up for 3 people. 1 of the beds did not have a mosquito net above it and 1 of the beds was alone on a second floor. We were then taken to another room. The room was dirty and had not been cleaned. So we were taken to a final room which we thought would work. 2) when we arrived we requested massages, after having to go back and forth to rooms we decided not to get a massage. We tried to cancel but the receptionist at the front desk was gone and could not be found to cancel 20 minutes after our arrival. 3) when we returned from dinner in town men as well as two females smoking cigarettes surrounded us asking about the massages. We said no thank you no massages, but they continued to surround us and try to get us to get a massage. It was uncomfortable and we could tell they were upset that we were not getting massages. It was also in the dark of night, with 3 female travelers surrounded by strangers. We did not feel comfortable to stay and we left and stayed at another lodge in town. Hoping others do not have this experience, but sharing ours in case it helps!

    Stayed in February 2023

  • Reviewed: 8 February 2023

    6.0
    It was ok. Something different but not sure I would recommend it or go there again.
    • Leisure trip
    • Group
    • Family Bungalow
    • Stayed 4 nights
    • Submitted via mobile

    They do not provide drinks during the day. At the beach side there was a house which can provide something but they did not have enough and sometimes there was nobody there. If you want to eat there, they charge 40.000 COP per meal, but you cannot choose the meal and it was very little food. If I do not eat much, its ok, but my father was left hungry after dinner. Repeat any dish or side dish is not possible because they cook very little. Better to go for food to other restaurants around.

    The concept of the candles is nice and the rooms are clean. The receptionist was very friendly.

    Stayed in February 2023

  • Reviewed: 30 January 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Family Bungalow
    • Stayed 7 nights
    • Submitted via mobile

    no electricity I understood BUT candles should have been provided without my having to ask for them repeatedly and no matches were provided. Food ok not exceptional

    staff were very helpful

    Stayed in December 2022

  • Reviewed: 27 June 2022

    8.0
    authentic eco stay (no power, cold showers) in an untouched part of palomino that is authentic. just bring earplugs for
    • Leisure trip
    • Group
    • One-Bedroom Bungalow
    • Stayed 1 night
    • Submitted via mobile

    our cabana (and about 30% of the cabanas) had a shared wall and our neighbors were coughing loudly all night and we could hear it through the walls which made it hard to sleep. confirm with the hotel what cabana you will get if you want privacy. shared walls were not photographed in the pictures. a hostel in the adjacent property was playing music at night which all made it hard to sleep (it was a Saturday night) so be sure to bring ear plugs!

    the location is stunning and feels secluded and private, like the original palomino, not a tourist backpacker town. very authentically Colombian.

    Stayed in June 2022

  • Reviewed: 16 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bungalow
    • Stayed 7 nights

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 14 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 7 December 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Bungalow
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: 14 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Bungalow
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: 4 March 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Bungalow
    • Stayed 1 night

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: 20 January 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Bungalow
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2023

  • Reviewed: 26 December 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: 30 August 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Bungalow
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2022

  • Reviewed: 23 August 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Bungalow
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in July 2022

  • Reviewed: 17 August 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Bungalow
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2022

Showing 1 – 25

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