The reception desk and the reservation desk were terrible to work with. We paid for our reservation through booking.com. When we arrived, the resort insisted my wife was not on the reservation. They insisted it just listed my oldest daughter and my 2 younger daughters. When I showed them proof that our reservation did in fact show 2 adults and 3 children ages 14, 12, and 6, they just insisted we pay for another adult instead of paying the difference between the adult fee and the child fee. They also insisted I do all the legwork with booking.com to fix the problem, which I did but they still refused to honor the reservation we had with booking.com We were forced to pay for an additional adult without getting credit for the child rate we had already paid for. In short, we are a family of five (3 adults- 14 and older are considered adults- and 2 children) and we paid for 3 adults and 3 children. Not impressed at all with the manager we worked with at the reception desk or their reservation department.

The staff at Iberostar were very nice and provided great service. I really liked that there were water filling stations throughout the property that offered filtered ice as well. Food and service at the restaurants were also excellent

Stayed in March 2024

Our bed was a bit hard and the pillows too.

The colors and different buildings. Loved the size of our room and high ceilings and balcony!

Stayed in March 2024

Service: I was unprepared for the lack of English-speaking staff. It's disappointing that only 2 out of 5 employees at the reception can fluently communicate, rather than merely repeating key words and assuming the rest of the conversation. Buffet: I would suggest better management practices. When a manager is present in the buffet area, the waitstaff tend to be more efficient. In their absence, servers seem more preoccupied with chatting amongst themselves rather than assisting guests. For example, I received the wrong drink several times or was not served at all. Water sports: Given the weather conditions, I would recommend considering options such as wind-surfing, which could be in demand.

This hotel is a great option within the mid-price range from the Iberostar network. The property boasts a spacious territory shared with four other Iberostar neighbor hotels, though the main area is expansive enough to fulfill most needs. Featuring two pools (main and quiet), a beautiful beach with a bar. Regarding accommodations, while there was a typical hiccup with our initial room, the staff handled the situation smoothly, and we were relocated without any hassle on the second day. Admittedly, the interior of the rooms may appear slightly dated, but they are kept clean and pleasant. As for dining, I can't speak for the à la carte restaurants as I stuck to the buffet throughout my stay. Fortunately, the food selection left me thoroughly satisfied. Despite being gluten-free, I found plenty of options beyond the expected pizza and burgers, including a diverse salad bar, customizable fish and meat dishes, and an array of vegetables. While breakfast and lunch offerings remained consistent, dinner introduced new themes such as sushi, seafood (including crab legs), Italian cuisine, and local specialties. The hotel's bars are noteworthy, always open and offering a commendable selection of rum, whiskey, and appetizers. While you won't find Moët champagne at an all-inclusive, the rum selection is extensive, and the cocktail options plentiful. The lobby coffee shop is a particularly appealing feature, perfect for a quick pick-me-up upon arrival or departure. As for the beach, it's a significant highlight for me. Expect constant waves due to the ocean setting, but cleanliness is well-maintained, with no seaweed issues during my February visit. While snorkeling isn't the main draw here, the vibrant water colors and expansive shoreline provide ample opportunities for relaxation and leisurely strolls. Hotel security is present for added peace of mind.

Stayed in February 2024

People "reserved" the shaded chairs at the pool so early that it was hard to find one by 10:00am. They did this by laying towels and belongings on the chairs around breakfast time. The chairs often sat unused until noon or later. Dining reservations were a challenge. We were able to get dinner reservations for 3 of the 5 nights, and 2/3 were on the later side...8:45pm and 9:30pm. When we showed up 13 minutes early to one of the restaurants, the hostess firmly pointed to the reservation time, then to the clock, and then to the waiting area where we had to wait at the mostly empty restaurant until our appointed time. We had a great experience at the Greek restaurant but the Mexican restaurant disappointed. We were unable to sample the Steak, Italian and French restaurants. The concierge service tried to push for the Iberostar membership informational meeting. We found the pushiness off-putting.

The weather was near perfect in February - low to mid-80s F during the day with a nice breeze. The beach was beautiful and great for swimming. The room was adequate...small but clean. Amenities and activities were within easy walking distance. If the walk was on the longer side, there were plenty of golf cart drivers around to taxi you. We were happy to see that they had 4 pickleball courts, something that was not listed on the website. The breakfast and lunch buffets offered plenty of choices and you had the ability to choose cook-to-order foods like omelets, fried eggs, grilled fish and more. The coffee in the cafe was much better than the buffet so we visited the cafe each morning. There were scheduled activities/events on most nights. On nights that lacked entertainment, we found it at the neighboring hotels but we had to find it by chance. The staff was friendly and helpful.

Stayed in February 2024

The tours and gift shop is way over priced.

The staff were very friendly

Stayed in February 2024

Long way to walk Pool/restaurants

Gorgeous. Bars

Stayed in November 2023

The room had a few broken things (we were not so bothered about it). Definitely would be good if they would do some renovations of the rooms. AC wasn’t cooling the room as much as we would wish, but we also used the fan together with the AC and it was fine(way cooler than outside anyway). In general we were happy and we would happily come back to this hotel.

We really enjoyed our stay at this Iberostar. All people working there were friendly and helpful (they all worked hard to make people’s stay great). Some of them spoke good English, some of them a bit less good English ,but we never had any troubles to communicate with anyone (what I was afraid about reading some comments). It always helps if you know a few basic words in Spanish. The food at the hotel was great! We loved and buffet and a la carte restaurants (we went to the greek , steak and italian restaurants). Nice thing was an icecream stand at the pool area. Fresh fruit juices available during all meals(something what we missed in other iberostars in other countries) Kids club was quite nice too. They had a lot of activities and ladies working there were sweet to kids. Room was spacious and pretty comfortable. A whole hotel was clean.

Stayed in November 2023

Too many sandfleas. I got chewed up soo much!

Ocean was amazing. Drinks were great!

Stayed in October 2023

The lack of meals for vegetarian

There needs to be meals prepared everyday every meal for vegetarian. Difficult to find things to eat if you don't eat meat

Stayed in October 2023

The room!! I had mold and very poor air conditioner

The food and the stuff

Stayed in August 2023

The AC in our room was not working. We got a different room. AC was ok

The food was great

Stayed in August 2023

the air conditioning in the room was awful. Seems that the restaurants don.='t turn on the air conditioning, it is unpleasant to be in a restaurant and not enjoying because of the heat. The shows are not too good, same dancing and singing every time was boring.

the resort is excellent

Stayed in July 2023

Having a few extra pops in the mini fridge would have been nice but thats the only improvement.

Absolutely Everyone was nice, kind, and attentive. They helped drive everyone around the large resort. Rooms were cleaned daily. They kept the excitement alive with activities and music at the pool. The beach was kept clean and seagrass removed every morning.

Stayed in June 2023

The resort was pushing for everyone to attend an Iberostar presentation. Much so like a timeshare commitment.

The property was expansive with access to other attached resorts.

Stayed in June 2023

I think they have to improve the entertainment. Day entertainment around the pool is boring and post shows at night as well. Dj music selection in not varied.

Stayed in March 2023

restaurants reservations

plenty of space, excellent food and beverage. I had some issues with the room but it was fixed. it is difficult to schedule the restaurants for a big group. but overall was excellent.

Stayed in April 2023

I reserved a room with a queen bed but got two double beds. They just offered to put the 2 beds together. Roaches in the room. The air conditioner hardly blows. The phone got disconnected on the 4th day and was never fixed. Concierge staff tries to sell you time-shared options instead of focusing on the service. Workers sit on the beach near customers, having lunch and making noise. Ignore the Mexican restaurant; the buffet is better than that.

The beach is great. The French and Italian restaurants are good.

Stayed in March 2023

The food was subpar. nothing was ever hot.

easy to get around, nice pools, staffed well, clean

Stayed in January 2023

Not applicable.

The property was beautifully kept with manicured lawns and smooth walking paths. Loved seeing flamingos, geese, herons and local wildlife on the property as you sat outside to eat.

Stayed in January 2023

We are quite disappointed with the staff. It seems like people are not happy doing their job and their manners are not nice many times. We do not know the reason behind that (works conditions, etc), but mainly due to that reason, we would not go back to this hotel

The stay was nice overall for a stay with family. The beach was ok, although it had seaweed. Food and restaurants were good, with some exceptions (the Mexican and Greek restaurants are not worth it)

Stayed in December 2022

need more drawers for staff, better control for food quality , straw for cocktails is still needed or should be available for each guest , the same way as water bottle is available

beach, central air in building

Stayed in March 2022

I did not like instant coffee served at breakfast, It used to be ground before. Shame for Iberostar. Also a very loud beach party did not let us sleep. It should have been moved away from rooms and not run past midnight.

Loved the beach. My favorite server Aurelis in the restaurant who was very caring.

Stayed in February 2022

1. We didn’t like false advertising about free transportation to the airport and back. We had to pay for our taxi, while it said that it was included when we were booking. I reached out to the hotel in advance, was given an email address and they stoped replying at some point. 2. Also we booked spa suite, but no one at the hotel could explain us what are we getting with it besides 50$ of for about 1 hour 200$ massage and two beer cans in our room bar. 3. One day we asked for lunch boxes for an excursion day and we been kindly provided with them, the other time we asked and another lady at the office said it’s simply impossible and she doesn’t know what we are talking about. We understood that she just wanted some money for paper boxes. 4. Beach was really dirty with sea weed. I understand it’s a bad season and nature, but it could have been cleaned more often. 5. Restaurants reservations - there were 6 restaurants and all of them were booked when we arrived. We were able to do 3 reservations just for late evenings around 9-9:30 pm to Italian and Mexican only. We were there for a week. There is big disconnect between Booking.com and the hotel. Even the hotel the hotel managers don’t seem to understand the features they are advertising on this website. We understand that COVID has effected tourism, but for the amount that we paid for tickets and hotel is simply too high to justify these shortcomings.

We loved nature, gorgeous gardens, fitness center, restaurants and buffets. Seeing flamingos and ducks everyday during breakfast and dinner was awesome. I loved group fitness classes; yoga in the morning and boot camp at the evening. It was fun! Buffet was super tasty with plenty of choice and it was different every day, so we enjoyed food a lot! We also appreciate easy and fast COVID-19 testing!

Stayed in June 2021

Room is too small. Building and furniture is too old.

Friendly staffs.

Stayed in December 2023