Calle del Prado, 6, Centro, 28014 Madrid, Spain
#17 of 435 hotels in Madrid
Guests' ChoiceBased on 729 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.8
Facilities
9.3
Staff
9.5
Value for money
8.8
Free WiFi
8.8
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End of dialog contentReviewed: 8 May 2024
Gkountoumas
GreeceThere was literally nothing that I didn’t like about it.
One of the best I have ever stayed at. In terms of cleaning everything was spotless and the stuff was really friendly and there for any needs. The rooms had a lot of amenities which even 5 star hotels I have previously stayed at did not have.
Stayed in April 2024
Reviewed: 6 May 2024
Zilvinas
LithuaniaNice and pretty spacious room, very good location, friendly staff, cosy hotel. Would love to stay here in the future!
Stayed in May 2024
Reviewed: 5 May 2024
Herminia
United StatesThe room was a comfortable size and the bathroom was exceptionally nice. We loved having the large doors that opened to the Juliet balcony, the double doors kept the room very quiet at night. We chose not to eat breakfast at the hotel due to the cost but here is an excellent little bakery that serves full breakfast, opens at 8 a.m., just a block away from the hotel.
Stayed in May 2024
Reviewed: 5 May 2024
Eva
CanadaThis hotel is in a superb location, very close to some of Madrid's main sights. The breakfast was excellent, room service discretely done and staff very friendly. A hidden gem in a neighbourhood of many restaurants and plazas.
Stayed in May 2024
Reviewed: 5 May 2024
Maria
Irelandnothing
everything was great
Stayed in March 2024
Reviewed: 4 May 2024
Marianne
FinlandSpacious and clean rooms. Great location. Very friendly and helpful staff.
Stayed in April 2024
Reviewed: 2 May 2024
Lori
United Statesgood location. friendly staff. nice rooms.
Stayed in April 2024
Reviewed: 1 May 2024
Stephen
United StatesThe furnishings are very nice but showing their age - the wallpaper is separating at the seams, we had a loose pipe cover on a bathroom wall and lots of little dings and dents throughout. It's due for a refresh.
Location, location, location. Add top notch service, large clean rooms and bathrooms and it's a complete win.
Stayed in April 2024
Reviewed: 30 April 2024
Inbar
IsraelBreakfast variety.
The amazing shower, large bed, afternoon snacks
Stayed in April 2024
Reviewed: 30 April 2024
Lorenzo
SwitzerlandNo instructions for the free snacks
Stayed in April 2024
Reviewed: 30 April 2024
Dreifuss
IsraelAll was very good
Location is perfect just close to all the cool Tapas bars and coffee places and not on the crowdy shopping area of central Madrid but just 10 min walk from them. Rest of Madrid attractions were all a walking distance from the hotel. Room was large with King size bed - all delails were inlcuded even a very large TV with Chromecast . room service twice a day - very good service .
Stayed in April 2024
Reviewed: 29 April 2024
Mario
MaltaAll was fine nothing to complain about.
Location was ideal. Many restaurants near hotel and very near to shopping area.
Stayed in April 2024
Reviewed: 29 April 2024
John
AustraliaNothing to complain of
The staff, especially Ladislav behind the bar.
Stayed in April 2024
Reviewed: 27 April 2024
Lori
United StatesWe stayed twice with three days between while we traveled to another city. The first room was okay but was located on the inside with a window only on a tiny courtyard area so we could not really open the window or see out. The second room we were given was much better and a bit larger, with a window that could open even though still not much view.
This place had the best beds of any place we stayed and the common areas were very nice. Also had a little bar area. Staff was friendly and helpful. They put out a complimentary snack in the afternoon and had citrus infused water on a tray in the lobby (I wold have loved the water to be available later in the evening but it was gone.)
Stayed in April 2024
Reviewed: 26 April 2024
Kevin
United StatesNo wash cloths.
Everything!
Stayed in April 2024
Reviewed: 25 April 2024
Elena
United StatesHow could you find anything not to love? This is amazing hotel to stay in!!!
The hotel is simply amazing: hotel is just great from the moment that you step in to check out: location could not be better, the service is above any expectations, breakfast is the best that we ever had in Europe, entire staff is 10 star ( in reception, in restaurant, in housekeeping).
Stayed in April 2024
Reviewed: 25 April 2024
Steven
United KingdomI am struggling to think of a minus for our particular stay.
Location was excellent. Breakfast far too expensive. Housekeeping was excellent - Gallia . In room facilities were very good eg. Coffee machines, Safe, Bed comfort, Fridge. Front of house/ Reception very good & helpful.
Stayed in April 2024
Reviewed: 24 April 2024
Claire
United KingdomIt was exceptional..range and quality of food on offer was exceptional.All the reception staff and bar restaurant staff were incredibly professional helpful and friendly.They were above and beyond exceptional.I was staying with my elderly mother and her friend and all staff helped us …to name but two Ladislav and Emerith however all staff were exceptional.
Stayed in April 2024
Reviewed: 23 April 2024
Paul
United StatesI had no complaints.
Location was great - a short walk to the Prado and Thyssen, an easy stroll to the Plaza Major, restaurants and markets close by, transportation was easy - when tired of walking, it was very easy to catch a cab. Room was huge and well-appointed, nice balcony overlooking the Calle del Prado. Great bar and friendly bartender, a good spot to have a drink and watch a soccer game. Breakfast was a delicious spread. Attentive staff.
Stayed in April 2024
Reviewed: 21 April 2024
Judith
United KingdomIt was fine, no problems. Felt breakfast at 23E each was priced rather too high as could get adequate breakfast outside in square at good price.
Location in centre, easy to walk to sights. Reception staff so good even went the extra mile and located shoe repairers for me.
Stayed in April 2024
Reviewed: 18 April 2024
Emily
United KingdomNothing. It was great!
Beautiful hotel in fantastic location. Out room was truly lovely with an amazing bathroom and walk-in shower. Staff were accommodating and helpful. Breakfast was great with lots of choice. Will definitely return.
Stayed in March 2024
Reviewed: 13 April 2024
Gilbert
United KingdomWide variety of food to choose from at breakfast. Hotel location perfect for exploring central Madrid. All the staff were very friendly. Would recommend this hotel for anyone visiting Madrid.
Stayed in April 2024
Reviewed: 12 April 2024
Robert
United StatesNo issues.
Great location, wonderful breakfast, fantastic shower and decent WiFi.
Stayed in April 2024
Reviewed: 11 April 2024
Susan
PortugalOur room was upgraded to a fantastic suite! Fabulous everything.
Stayed in March 2024
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