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Reviews of Chic & Basic dot 3 stars

5 Calle del Maestro Victoria, Centro, 28013 Madrid, Spain

#107 of 483 hotels in Madrid

Guests' Choice

Review score

Based on 606 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.7

  • Facilities

    8.7

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 23 March 2026

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    AC was controlled by the hotel, I would personally like to be able to control the temperature myself.

    Great location, confy bed and spacious.

    Stayed in March 2026

  • Reviewed: 17 March 2026

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Super clean, nice hotel in the middle of Madrid. Room was big enough for 2. You can reach every major attractions by waking. Staff were super friendly.

    Stayed in March 2026

  • Reviewed: 16 March 2026

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 2 nights

    But if you want to sleep with the window open in silence, you won’t be able to—there’s a renovation project nearby, construction starts at 8 a.m. on weekdays, and it’s definitely noisy at night because of the busy street next door. If you want peace and quiet, it’s better to find a place farther from the center

    Stylish design, comfortable bed, good soundproofing from the street, friendly staff, everything within walking distance

    Stayed in March 2026

  • Reviewed: 10 March 2026

    8.0
    Great spot
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location, room basic but perfect.

    Stayed in March 2026

  • Reviewed: 8 March 2026

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    5 steps away from Puerta del Sol, in the heart of Madrid, with metro and bus stations just 2 mins walking. The rooms are nice, the staff is kind, and everything is clean and easy-going.

    Stayed in February 2026

  • Reviewed: 25 February 2026

    10
    Best for the girls trip
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    It was perfect

    Incredible location, very attentive and helpful staff!!! Intresting concept and amazing balconies

    Stayed in February 2026

  • Reviewed: 22 February 2026

    10
    Loved everything in Dot hotel, suoerfiendly staff & perfect location xx
    • Leisure trip
    • Family with young children
    • Classic Room
    • Stayed 2 nights
    • Submitted via mobile

    Myself and my daughter had the most fantastic stay at Dot for feb mid-term getaway with location perfect. Staff were were so friendly & fabulous and coukdnt do enogh for us by ordering taxis, having our room beside our friends. Balcony was an absolute bonus. I highly recommend this hotel xxxx thanks you Dot for a perfect stay

    Stayed in February 2026

  • Reviewed: 10 February 2026

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    The tv in the room was working like 40% of the stay

    Location was superb and the staff was super nice and helpfull.

    Stayed in January 2026

  • Reviewed: 9 February 2026

    9.0
    Would recommend
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Bed was a bit hard and definitely the option of a door near the shower area for privacy would be a must for us.

    Lovely and in the heart of things. The staff were pleasant and very helpful. The cleaning staff were excellent. Good location in the heart of things. The beds were a tiny bit hard and as we were not a couple the option to have a door to close in the shower area would have been very appreciated. Overall a great choice and would recommend.

    Stayed in February 2026

  • Reviewed: 9 February 2026

    8.0
    We enjoyed our stay here.
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    It was a little overpriced for a basic hotel

    Location was great. Rooms were clean. Staff were helpful and courteous. Comfortable beds.

    Stayed in February 2026

  • Reviewed: 8 February 2026

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room with Terrace
    • Stayed 5 nights
    • Submitted via mobile

    It seemed over priced for a ‘basic’ hotel.

    Location was great. Hotel was clean. Beds were comfortable.

    Stayed in February 2026

  • Reviewed: 26 January 2026

    8.0
    The hotel is definitely worth it, the hotel staff were friendly and warm.
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    There could be more options and more flavor in the food.

    Staff at the Sated and Naked were not that friendly or informative.

    Stayed in January 2026

  • Reviewed: 15 January 2026

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, lovely staff and clean rooms

    Stayed in January 2026

  • Reviewed: 3 January 2026

    8.0
    Short stay in Madrid
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Even if not related to the hotel itself, the restaurant, connected to the hotel, was not that good mainly for the service: the waiters were rude and not professional.

    The bed and matrasses very comfortable. The rooms were big and quiet. The rooms were clean. The location of the hotel is central. The team at the reception was welcoming, very polite and very supportive.

    Stayed in December 2025

  • Reviewed: 27 December 2025

    10
    super experience, great location
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    staff was excellent, friendly, helpful (pointers to farmacia, helped receive our airline delayed luggage

    Stayed in December 2025

  • Reviewed: 11 December 2025

    10
    Exceptional
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Location

    Stayed in December 2025

  • Reviewed: 8 December 2025

    8.0
    Very good
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The lobby is not designed good - no wifi at the lobby (at the rooms there is a good wifi),no appropriate toilets and no electricity plugs to charge the phones

    At overall great hotel, nice and conferable rooma Great location , and very pleasant staff

    Stayed in December 2025

  • Reviewed: 5 December 2025

    10
    Amazing Vibes, staff, location and most comfy room. Cant wait for our next stay at the DOT
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    N/A

    We really liked the overall vibe of the hotel and super friendly and helpful staff members. The room size (space), the comfy bed and pillows and the bathroom all was great. Cleaniness would be 10/10 and this is super important. Location is perfect as well.

    Stayed in December 2025

  • Reviewed: 3 December 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    Great sized room in a perfect location for exploring the city

    Stayed in December 2025

  • Reviewed: 24 November 2025

    9.0
    We had a great holiday in Madrid at the Chic & Basic Dot
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The room we were in should have a shower curtain

    Location is great Staff was excellent especially Ben - extremely nice and helpful

    Stayed in November 2025

  • Reviewed: 19 November 2025

    10
    Everything’s good
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There is no door to the place where the shower cabin is located

    The location is great. I also liked the gift tote bag that was in the room. Great AC, it was very warm in November. Very quiet. There is a safe in the room

    Stayed in November 2025

  • Reviewed: 12 November 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very helpful staff

    Stayed in November 2025

  • Reviewed: 6 November 2025

    8.0
    Good for a solid budget nice home base.
    • Solo traveller
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    The one issue I had was that the window was super dark and looked out on a balcony. Doesn't help that the room is painted dark colours but it was ok. I was only there to sleep and go to a business meeting so it didn't matter.

    Really nice and modern. Room looked just like the pics. Great location. Corte inglés across the street for all your needs. Mon-sat. Loved the connected restaurants too. WiFi was good for a work call too.

    Stayed in October 2025

  • Reviewed: 5 November 2025

    10
    Great time in Madrid in this convenient location.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    NA

    Clean, good value, and would stay there again!

    Stayed in November 2025

Showing 1 – 25

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