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Reviews of Sercotel El Encin Golf 4 stars

Autovia A-2, Salida 32, 28805 Alcalá de Henares, Spain

#2 of 20 hotels in Alcalá de Henares

Guests' Choice

Review score

Based on 55 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    8.2

  • Facilities

    8.9

  • Staff

    9.0

  • Value for money

    8.5

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 24 July 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The glass wall in the bathroom through to bedroom

    Spacious and quiet

    Stayed in July 2024

  • Reviewed: 16 July 2024

    10
    Lovely hotel, staff were very nice and friendly. Stayed last year and will be back next year
    • Leisure trip
    • Group
    • Double Room with Extra Bed
    • Stayed 3 nights
    • Submitted via mobile

    Didn't have breakfast

    Stayed in July 2024

  • Reviewed: 15 July 2024

    8.0
    Great hotel that has a calm and friendly atmosphere.
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Restaurant not open in evening but served food in the cafeteria. Menu a bit limited

    Cool, calm and clean with lovely staff

    Stayed in July 2024

  • Reviewed: 15 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything! We stayed here overnight and it was right off the highway and very close to the airport. Excellent location.

    Stayed in May 2024

  • Reviewed: 14 August 2023

    9.0
    Enjoyable stay
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Food is limited for choice in evening

    Clean comfortable. Peaceful location but not too far from local town

    Stayed in July 2023

  • Reviewed: 2 July 2023

    9.0
    Tranquilo y confortable
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nada

    Tranquilo

    Stayed in June 2023

  • Reviewed: 11 March 2023

    9.0
    Good value for money
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 4 nights
    • Submitted via mobile

    The train line is noisy and the windows don't provide too much soundproofing.

    Everything else.

    Stayed in March 2023

  • Reviewed: 7 September 2022

    8.0
    Golf and Resort Style Accomodation - Great Combination
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    Staff at front reception in particular are outstanding. Welcoming, articulate, professional and service oriented.

    Stayed in September 2022

  • Reviewed: 25 July 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Double Room with Extra Bed
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant, the breakfast (not por a 4* hotel) and the people working there.

    The room was perfect!

    Stayed in July 2022

  • Reviewed: 24 July 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beter food in the Cafeteria.

    Clean, very clean.

    Stayed in July 2022

  • Reviewed: 20 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very slippery floor for shower. Food average at best.

    Large airy room. Perfectly clean and comfortable

    Stayed in July 2022

  • Reviewed: 19 June 2022

    8.0
    Clean, modern hotel with great golf course
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was a shame the pool wasn’t open in June during a heatwave.

    Large room, very comfortable bed, great view over the golf course. Only 10 minutes in the car to Álcala de Henares old town.

    Stayed in June 2022

  • Reviewed: 16 June 2022

    8.0
    On my way to santander
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Outside pool not opened. No in room coffee or tea

    Very nice room,Lovely clean hotel,

    Stayed in June 2022

  • Reviewed: 9 June 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Great golf

    Stayed in June 2022

  • Reviewed: 25 May 2022

    8.0
    good enough
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Our terrasse was overlooking the terrasse where people tend to have a good time and speak and laugh quite loudly....... Not enough staff in the cafeteria, and therefore staff tend to be stressed, overworked and not particularly welcoming....

    nice big bedroom ...wonderful view on the golf course and the sierra behind ...a particularly nice and helpful young man at the reception...

    Stayed in May 2022

  • Reviewed: 1 October 2024

    7.0
    Oh k
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Position, far from city centre

    Tranquility

    Stayed in September 2024

  • Reviewed: 11 May 2024

    6.0
    Great Hotel, but too much noise at night.
    • Business trip
    • People with friends
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    It was noisy at night. There were two of us in separate rooms and we were working nearby during the day. About every hour between 2am and 5am there was terrible banging which we think was someone arranging there patio chairs on the veranda at night. This happened all three nights on the final night it was so bad my coworker and I were wide awake at 3am. We told the hotel on checking out and they completely denied it suggesting we were making it up. What, two of us in separate rooms! We were not looking for money off just wanted a better experience for other guests. We are going back next month but will find alternative accommodation.

    The rooms are a good size and it is a clean modern hotel. It would have been great but….

    Stayed in May 2024

  • Reviewed: 4 August 2023

    5.0
    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 6 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 15 June 2023

    5.0
    Noisy but stylish hotel
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very noisy hotel air con unit broken on roof right above our room woke us up several times during the night had very poor sleep. Told reception staff but not offered a solution. Poor soundproofing between rooms and balcony doors. Swimming pool was closed even through it said it was open on bookings.com very disappointed as only reason we went. Food was ok. Hotel seems an afterthought to golf course. Gym was down a very long dark corridor and was mediocre.

    Beautiful modern rooms with amazing shower and a luxurious bath that you can lie in and see out to the golf course. Very comfortable big bed. Nice big balcony. Great parking, very large parking for hotel guests and separate parking for golf course visitors. Hotel just off the moterway so very easy to get access by car/motorcycle.

    Stayed in June 2023

  • Reviewed: 11 June 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The pool was closed thats why we booked to stay there wouldn't let us cancel to go to another hotel with a pool. Booking .com would but staff there wouldnt

    Stayed in June 2023

  • Reviewed: 2 October 2022

    7.0
    Great hotel and friendly front desk staff.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    No English speaking channel on the TV. The breakfast wasn’t as good as it used to be and sadly the staff on duty were unhelpful and didn’t seem very happy. The hot dishes were empty and turned off and it was only 8.30. Shame, it used to be a great breakfast. The rest of the hotel was great though.

    clean, modern, friendly front desk staff, parking.

    Stayed in September 2022

  • Reviewed: 15 September 2022

    4.0
    Disappointing! Great facilities let down by poor food and service
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff attitude was mixed. A couple were fantastic, some were disappointing, verging on rude. Breakfast buffet and evening meal were both disappointing.

    Room was fantastic, nice gym and great to have golf facilities a few steps away.

    Stayed in September 2022

  • Reviewed: 13 September 2022

    5.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Golf course was reason for the visit as it’s a golf resort . Fairways were all sand and impossible to actually play . Pity as course itself looked like a decent design .

    Very clean and rooms were large and hotel had a really nice feel .

    Stayed in September 2022

  • Reviewed: 24 June 2022

    4.0
    Do they care about tourists?
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    .......Lack of english speaking throughout hotel which was very poor, i could not get a bucket of ice for room despite complaining to reception twice and room service putting phone down on me twice. No good if your 2nd market is english..

    Nice room, large with good sized bathroom and bed.

    Stayed in June 2022

Showing 1 – 25

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