Avenida Rafael Puig, s/n, 38660 Playa de las Americas, Spain
#26 of 637 hotels in Playa de las Americas
Guests' ChoiceBased on 300 hotel reviews
9.1Cleanliness
9.3
Comfort
9.4
Location
9.6
Facilities
9.0
Staff
9.5
Value for money
8.4
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 April 2024
Victoria
United KingdomI think the sunbeds could be renewed as a bit worn
The room was very nice and breakfast was excellent, could not have had a better stay, we have stayed here numerous times and never disappoints
Stayed in April 2024
Reviewed: 13 April 2024
Subrown_86
United KingdomFor a 5 start hotel the room cleaning should have another attention
The staff make a massive difference in that place amazing. The presentation of eggs Station is incredible 😍 I never eat eggs like this
Stayed in April 2024
Reviewed: 10 April 2024
Margaret
United KingdomNothing
Very roomy and clean.
Stayed in April 2024
Reviewed: 31 March 2024
Cristiana
SpainNothing
Service, amenities, food, rooms, pool, bar, etc
Stayed in March 2024
Reviewed: 23 March 2024
Gudrun
IcelandHow nice and helpful the staff was in the lobby, the room was very clean and we loved the shower.
Stayed in March 2024
Reviewed: 22 March 2024
Jackie
United KingdomNothing
Cleanliness, staff and perfect location
Stayed in March 2024
Reviewed: 20 March 2024
Andrea
United KingdomVery quiet and peaceful Very clean High standard food Freindly staff
Stayed in February 2024
Reviewed: 20 March 2024
Kaisa
FinlandBreakfast was maybe a bit less than we expected for 5*. Sunbeds dirty and all booked with towels all day, I think staff should take them off. Some nights the cleaners came in at 9pm when we were already going to bed, that was a bit weird.
Really nice building and exceptionally wow pool area. Room was cleaned spotless every day and we were also upgraded into junior suite which was really big and had an extended balcony. Location perfect. Interesting display about history of the hotel. Always very nice, quiet yet relaxing enviroment.
Stayed in March 2024
Reviewed: 19 March 2024
Patricia
United KingdomBreakfast was lovely Pool is beautiful, but beds are quite close together
Stayed in March 2024
Reviewed: 10 March 2024
Michael
IrelandNo access to electric sockets.
Nice, relaxed hotel in a good location beside the sea and the main area for restaurants and shops. Rooms were clean and spacious. Breakfast was great. Big choice and all fresh fruit and juices.
Stayed in March 2024
Reviewed: 9 March 2024
Deborah
United KingdomI honestly could not fault it
This property is excellent
Stayed in March 2024
Reviewed: 7 March 2024
Geraldine
IrelandOur room on the ground floor was a little dark.
Excellent
Stayed in March 2024
Reviewed: 1 March 2024
John
United KingdomSadly we got a little food poisoning from the room service breakfast. The menu at the main evening restaurant wasn't very appealing and the Michelin star restaurant was always booked so the evening dining options were limited.
The overall hotel design is very nice and you really feel like in a different world. The breakfast buffet was good and the whole beach set up with the bar and restaurant was great. Front desk staff all very good too.
Stayed in February 2024
Reviewed: 2 February 2024
Alina
RomaniaIt was amazing in every detail .
Stayed in January 2024
Reviewed: 25 January 2024
Emanuel
JerseyEntertainment
Stayed in December 2023
Reviewed: 24 January 2024
Leesa
United KingdomThe only downside is the bed is very firm but that’s personal preference and I didn’t ask if there was any other option
I have stayed here before I like the style of the hotel - it’s all different not just a block of all the same rooms, the grounds are beautiful and lush and it’s location is perfect
Stayed in January 2024
Reviewed: 24 January 2024
Umasutha
United KingdomThe menu selection at pool bar was very small compared to other resort hotels around the world. It is Spain - and so why not a selection of tapas for pool bar other than Nachos/burger/spaghetti...? It was good for us in the end as we ended up only doing breakfast and dinner - great for the weight!!
Amazing breakfast. And I loved the pool - partly as not many people use it! We got upgraded to a garden view which was fine as we could see and hear the ocean. Ate at the hotel restaurants twice - good food if a tad expensive. It's also next door to Banks Steak restaurant - which was amazing in its beef offerings. Nice relaxed 3 day stay - if only for breakfast and pool.
Stayed in January 2024
Reviewed: 23 January 2024
Leslie
United KingdomCannot think of anything that we did not like. Everything was exceptional
Everything first class, value for money
Stayed in January 2024
Reviewed: 9 January 2024
Stefania
FranceDesign is a bit outdated, needed some refreshment and more activities for children
Originally very beautifully designed hotel with comfortable pool for children and adults
Stayed in January 2024
Reviewed: 1 January 2024
Arancha
United KingdomI liked everything
Art
Stayed in December 2023
Reviewed: 1 January 2024
Let's
GermanyThe barbecue dinner. It was poor compared to the other dinners we had in that hotel. Cocktail bar, margarita does not taste like margarita at all. Kids menu. It is not fair to charge full price for kids and then offer a very poor kids menu, like chicken nuggets and fries.
Swimming pool, food in general, cleanliness, staff.
Stayed in December 2023
Reviewed: 27 November 2023
Stephen
United KingdomNothing
Everything
Stayed in November 2023
Reviewed: 12 November 2023
Annabel
United KingdomNothing
This hotel has the ‘wow’ factor. From arrival to departure everything was amazing. Breakfast was superb - the pool was clean and the sunbeds comfy . The perfect place for a get away. The managers cocktail party and food tasting in 1973 was another super touch .
Stayed in November 2023
Reviewed: 7 November 2023
Simon
United KingdomModernised bathrooms have powerful showers and no baths now.
Amazing location, and very luxurious. Service discreet yet impeccable.
Stayed in November 2023
Potsdam, Germany
Foz do Iguaçu, Brazil
Locarno, Switzerland
Venice, Italy
Gebze, Turkey
Odesa, Ukraine
Monterosso al Mare, Italy
Seoul, South Korea
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content