Just some well-meant advice: skip the extra (10€) fee if a guest already had a spa treatment...

There is nothing we didn't like. Staff is super welcoming and accommodating, and there was nothing they couldn't arrange (from tennis coach to day trips and nannies). The hotel is beautiful with amazing gardens, pools, and many restaurants to choose from. The beach club (also because of Luis and Javier) was the best for lunch. The kids club is amazing with tons of things to do for the little ones. Especially Gemma was a superstar with the kids; our son kept asking to go back to her. We also enjoyed the spa and tennis court. The whole property was super taken care of and well maintained.

Stayed in May 2024

Mattress on bed a bit hard for us so a mattress topper would be ideal

Buffet breakfasts are fantastic with a huge choice of foods. Pools are lovely with plenty of sunbeds & pool attendants will do anything for you Room not too big but was very convenient for us

Stayed in April 2024

Nothing

Everything really (except for some areas where there are chipped or loose tiles and floor tiles

Stayed in April 2024

Rooms a little dated

Pools were excellent

Stayed in March 2024

You cant do better than they do already

To be honest: Everything. This is the best hotel we have stayed in throughout the world. Spectacular views, Great accommodation, Wonderful food and Excellent service.

Stayed in March 2024

Nothing

Everything. Staff are exceptional!

Stayed in March 2024

Nothing

Outstanding property. A real oasis. Very friendly and attentive staff without being in any way intrusive. One of them best breakfast buffets ever!

Stayed in March 2024

Architecture,Layout, Location Great Tennis Coach Giuseppe!

Stayed in March 2024

Room was a bit dark Objected to charges. For nuts and cookies Also pricey

Hilly but had use of buggiest

Stayed in February 2024

Starting to look a little tired and the plumbing and associated drains showing their age. Most restaurants did not justify a return visit and all were poor value for money. Our fourth visit over many years but we will be looking for a new venue if we visit Tenerife again.

Location and service quality

Stayed in February 2024

Lovely hotel brilliant facilities and staff very friendly and helpful

Stayed in January 2024

Staff are amazing, well trained and happy :-) One of the best breakfasts selections I've experienced.. Variation of the pools were great. The hotel was full but didn't seem that way due to the layout and facilities.

Stayed in January 2024

One warmish pool - the rest were freezing.

Great choice of restaurants Great access to a lovely beach and nearby shops Very nice evening atmosphere Free and flexible kids club Lovely breakfast and outdoor seating

Stayed in December 2023

Everything

It was perfect, the rooms, staff, pool area and restaurants were amazing

Stayed in January 2024

The service around the pool side was not adequate enough for the busy time of the year. The evening entertainment was not the best, value for money for the New Years eve gala was poor. I would strongly advise not to pay that money for the New Years eve Gala.

Service was excellent in the restaurants , location brilliant, rooms cleaned very well each day, Hotel food was very good, reception staff helpful. We would stay here again.

Stayed in January 2024

Breakfast and selection of choices was fantastic

Stayed in January 2024

Superb location Great staff Very welcoming of children

Stayed in December 2023

Everything, this was our 10th visit!

Stayed in October 2023

In house restaurants

Room with Balcony Pool area

Stayed in November 2023

Not the hotels fault, but lots of guests placing towels on sunbeds very early .

Fantastic hotel. Breakfast location and selection were very good. Loved the main pool . Bali beds were fantastic. Helpful staff and friendly cleaning team

Stayed in November 2023

Staff I love… luis and others…

Stayed in October 2023

The service in most of the restaurants was excellent BUT NOT in the Hacienda. We had to wait ages to be served, a long wait between courses and eventually I had to grab a waiter to ask to be served dessert. The restaurant was busy but waiters seemed to waste a lot of time when they should have cleared used plates and apologised if there was a delay in the kitchen. We had booked a table but still had to stand in a queue, outside the restaurant and wait while non hotel guests tried to book tables for future evenings. Surely there should be a simple way of avoiding this? Two reception areas, one for hotel guests with booking and the other for people coming from outside? Having said that the food was delicious!

Breakfast was excellent . Dinner in all five restaurants we chose was excellent. Reception staff were very helpful

Stayed in November 2023

That we only stayed for a week

It's not a hotel it's like a country . That's what my son said . And I agree .something new to discover around every corner.

Stayed in November 2023

The worst thing was unheated pools. Despite it being a hot day (27 degrees) the water in the swimming pool was cold. Also, it was easy to hear people talking when inside your room.

restaurants were great, especially Kensei and Sui. The room was spacious, the bed was comfortable and the shower was good.

Stayed in October 2023