there was no window and no fresh air very noisy

Stayed in May 2023

Extra charge for dog. Communal patio can get noisy for rooms overlooking it.

Great location for sightseeing. Use of microwave was appreciated. Comfortable room.

Stayed in April 2023

over priced for this place but possible because a holiday weekend

basic clean good location, staff helpful and friendly

Stayed in February 2023

No use of refrigerator. No burner to cook, only microwave. No easy access to utensils. Front desk staff is limited. Challenging to cook/eat there. Otherwise good

Beds were comfortable, but we were aunt and niece, not Mr and Mrs. Nice patio area. Nice gathering place. The location was great.

Stayed in June 2022

Great location, easy , paid, parking outside. Very helpful staff when we arrived

Stayed in June 2022

Everything was quite nice

The staff, the location

Stayed in May 2022

Wifi poor and windows in rooms not very secure

Staff helpful and room clean

Stayed in March 2022

Poor wii fii connection from the 1st floor

Position

Stayed in February 2022

very cold, no common area to sit that was heated, no breakfast even though it said on the booking page. Not possible to lock the room door, mold in the sealing and parking was supposed to be at. certain rate but was much more expensive.

location and big beds

Stayed in January 2022

Location pets allowed value for money parking

Stayed in December 2021

Clean, simple but nicely decorated, close to center.

Not meeting the staff

Stayed in September 2021

Nothing

Good location, spacious room and clean. Aircon and shampoo provided. Good value for money

Stayed in June 2024

No kitchen

Great location within walking distance to all Merida attractions. The staff was kind and helpful and the room was clean and comfortable.

Stayed in April 2024

Overpriced for what it offers, I paid 89€ per night, sometimes for this price we get 3/4 star hotel, and the room worths 40€ maximum, no windows, we hear everything, we get the next room lights, not good value for the paid price.

Good location

Stayed in April 2024

Very expensive for what is offered, the bathroom is not clean enough, and the walls are so thin, we can hear the people near talking

The location was good, it's not far for the main tourist places, but was hard to park.

Stayed in December 2023

The landlord spoke excellent English and helped me to find alternative accommodation in Lisbon when the original pre-booked accommodation went pear shaped. Many thanks senor South America! Vending machines in the lobby also much appreciated.

Stayed in June 2023

the old rub down room, the noise of the next doors room tv until late night and again in the early morning, very noisy hostal. It’s very overpriced for what you get

The beds were comfortable and the location is good

Stayed in July 2023

Confirmed my arrival time at booking. Received a message on the morning of my arrival to confirm again, which I did. Arrived at the "hotel" and was met with a locked front door and no answer when ringing the doorbell! Had to make an expensive international call to the number on the door. A bloke answered who couldn't speak a word of English. Half an hour later a young lad arrived. He did speak English but had decided to pop down the shop instead of welcoming his last arriving paying guest of the day. No apology, no "enjoy your stay". Only "your room is upstairs". Then he went back to his. Didn't see him the next day. This is not how you run a hospitality business. If you are expecting guests to arrive at a specified time, you make sure to be there and greet them, especially if they arrive late. I'd had a long journey and just wanted to wash, stretch out and relax. They were quick taking my money though, one week before arrival. There is no reception. This chap seems to come and go as it pleases him. The only emergency contact I saw was the number on the front door, and you need to learn Spanish before calling. No hairdryer, no bidet, no glasses, no fridge, no shower gel (only shampoo), and the small window only opened on some strange enclosed space. No view what so ever. Rather claustrophobic. The TV screen was minuscule, you'd need binoculars to watch. The towels would have benefited from some fabric softener, rough as sandpaper. In the morning someone seemed to have a psychotic episode, there were loud strange noises and commotion downstairs that woke me up. Splash some extra cash and stay somewhere else! This place has a loooong way to go.

Nothing special. You get what you pay for. AC worked though, wi-fi so-so.

Stayed in May 2023

For a room that was designed for a disabled person it was substandard. The room was extremely noisy due to being opposite reception. The property price gouged over Easter. Our room had little natural light or ventilation.

A comfortable bed

Stayed in April 2023

The building is antiquated and in need of some modernisation and TLC. Also, the noise from the other rooms is very easily heard.

The location was excellent in terms of walking distances to all the historical points of interest and city centre facilities etc....

Stayed in December 2022

Perhaps its because my travelling companion and I have been spoilt by other hotels that we frequented during our stay in Portugal and Spain but we found the Imperial not to be worthy of your 3 stars. At the time of booking we were not aware that the Imperial was a hostel and not a hotel. This needs to be made more clear on your website. There is no parking on site, though the website implies there is. The parking is run by the local council, is not secure and costs €15 a day not €11 as advertised and advised to us by the hotel receptionist. The room we were allocated had 2 single beds and a bunk bed pushed up to the window which we could not access or draw the curtains. There was noise from the patio which was immediately outside of our room. The air conditioning was not working properly (it was stuck on 25 degrees and would not go lower) and when we pointed this out, the receptionist said what did we expect - this was Spain and that was cool for Spain! We pointed out that we lived in Spain and our air conditioning went down to 16 degrees! He reluctantly agreed to show us a different room with air conditioning that worked, albeit with a very small bathroom and stained bath. He implied that there would be a cleaning charge for the room we had vacated, which we strongly argued as we had only been in there for 5 minutes. On the website it mentions that there is a flat screen but it was so tiny it was more like a computer monitor and there was only 1 wardrobe door, no plugs in the bathroom and no hairdryer. The protective cover to one of the beds had perished making it very uncomfortable to sleep. Reception was also unmanned at 6.45pm so we could not enquire about a hairdryer.

Nothing

Stayed in October 2022

It was a hostel Very small Horrible bathroom no blind at window which was visible to others from a courtyard Felt unsafe

Centre of town Excellent parking near to hostal

Stayed in September 2022

It was all fine. Modest and comfortable. A good, silent place to rest.

Stayed in July 2022

Garden seating area. Close to centre of shops and eateries

Stayed in June 2022