No housekeeping services after hours. You have to pick them up from reception. The shower head holder needs to be improved as it does not hold the shower head tight.

Very clean room and bathroom. Staff at reception were friendly and helpful. I requested for a sewing kit, shower cap and iron which were all provided for. There's free parking in front of hotel subject to availability. There's also a direct bus 3414 into the city centre. The bus stops are in front of the hotel.

Stayed in April 2024

nothing to dislike

room bed breakfast

Stayed in April 2024

The room was quite small with limited options for privacy.

Hotel is in a very quiet location, very well accessible by bus or metro. The breakfast was good, there was no vegetable offered. Recepists were helpful.

Stayed in April 2024

in the morning, we couldnt sleep very well they were cleaning, too noisy

Stayed in April 2024

😊

Convenient place

Stayed in March 2024

The installations are very simple, different from other hotel from NH we have stayed (Berlin). The local is at a suburb, quite far from city center, restaurants and other possible attractions.

The hotel is new and modern, "clean" style.

Stayed in March 2024

the breakfast is not good enough, not too many choices, the fruit does not tasty

the location is quite and close to many local restaurants, it is easy to park

Stayed in February 2024

Staff not friendly, room furniture, small TV with poor channel selection, no gym.

Room size, pre check in on line, location.

Stayed in January 2024

it is becoming old

good relation price/quality

Stayed in November 2023

Close to Leioa, metro and coast

Stayed in October 2023

I appreciate the gluten free options. The breakfast was traditional Spanish and quite good. It was a mile walking to any restaurants and into town. It was comfortable and quiet, considering it was right by a busy freeway.

Stayed in October 2023

Secure parking under the hotel.

Stayed in September 2023

NO RESTAURANT OPEN AND THE CHECK IN WAS NOT VERY PROFESSIONAL AS THE PERSON WOULD NOT HELP US FIND A PLACE TO EAT AS THE RESTAURANT ON SITE WAS CLOSED

WAS COMFORTABLE

Stayed in September 2023

We were very happy with the lady from the reception. She was speaking Romanian and was very very helpful!

Stayed in August 2023

Dirty minibar, slightly uncomfortable bed

Big room, with nice view, simple but good breakfast (except for the coffee)

Stayed in August 2023

Restaurant closed in summer.

Good location close tochten AirPort

Stayed in August 2023

Locations

Cleaning

Stayed in July 2023

Restaurant closed for 2 months and there are not many good options close by to eat. Breakfast was expensive for what they served.

Super duper comfortable bed and pillows in a large room. Easy to get to from the main road.

Stayed in July 2023

The clientele seems to be on group holidays and mostly people on business. The breakfast - I walked past and gave it a miss as it did not look appealing by Spain's standards, or compared to the high value for money you can find in nearby Getxo, say. No dinner service in July/August - not an issue given all the options within 5km for those that know the area however with 4stars in the Basque Country you'd expect a stronger gastronomic focus during the peak seasons. I found from locals that the 'restaurant / bar' opposite the entrance appears to be in fact a sex worker night bar. Quite discrete however not the sort of vibe you'd like opposite your hotel. The plastic flora should have been a give away perhaps!

The room was functional and adequate. The aircon was working well, which is important given the high temperatures outside. The NH team cleaned every day and did a great job. There was hardly any noise outside (room facing the back, not the main road). The parking is an extra cost but comes in handy. Most of the reception NH staff were very helpful and kind.

Stayed in July 2023

The breakfast was not included in the room . You can choose out of 3 options . But generally i found it very poor even the buffet option and expensive for what it is offered. There is a cafe very close so you can go on foot ..But remember, it is a residential area and you won't find a lot of shops around. And also there is a club opposite the entrance of the hotel , not very reputable i think , but that has nothing to do with the hotel and the general area, which is very safe .

The hotel was very clean and comfortable . The area was in Leioa, a residential area , far from the center of Bilbao . You need a car for sure . In front of the hotel there are plenty of free parking areas. But also the hotel does have private parking at a cost of €7 ( per car ) per day for hotel guests. No need to book. Just decide when you arrive. Great air codition system . Great beds. Great bathrooms .

Stayed in July 2023

The evening meal was substandard. Fruit was a choice for dessert. The waitress came over with a bowl of apples and oranges and said "choose"!!

Room was clean and well appropriated..

Stayed in April 2023

the noise

location

Stayed in June 2023

No problems, all good

Stayed in May 2023

Restaurant and Bar were closed at the weekend and we were there on Saturday night. Reception gave us a map and marked out some local restaurants and tapas bars. Very helpful

Room was nice, Breakfast was excellent and the staff were helpful and pleasant to deal with. Always makes a stay anywhere great when the staff are good to deal with.

Stayed in March 2023