Estocolmo, 4, 03503 Benidorm, Spain
#56 of 130 hotels in Benidorm
Guests' ChoiceBased on 1388 hotel reviews
8.4Cleanliness
9.0
Comfort
8.9
Location
9.1
Facilities
8.6
Staff
8.8
Value for money
8.6
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 April 2024
Donald
SpainThere was nothing we did not like. All was good.
Everything was good. Staff are friendly and helpful. The hotel is in a great location.
Stayed in April 2024
Reviewed: 24 April 2024
Mandy
CanadaRoof bar could be open later when the sun doesn't set until later
Everything was great
Stayed in April 2024
Reviewed: 22 April 2024
Stef
United Kingdomthe awkward glass door to the bathroom. no privacy. OK if you travel as a couple, but i wouldn't want to stay with anyone else. If you're in the shower, you're in full view. the couple of privacy strips don't make a difference really. Also the toilet is right beside the clear glass bathroom window. You can put the blind down, but otherwise you're in full view of the person on the balcony. but honestly, to us it wasn't an issue much.
Breakfast was great. Something for everyone. Our room was super spacious and if you book, the sea view is def worth it. Woke up to a fab view every morning out of my side of the bed. Staff was lovely, the room got cleaned to a super high standard every day. The Roof top terrace is a must. Perfect location
Stayed in April 2024
Reviewed: 20 April 2024
Susan
United KingdomHated the key pad lift system
The hotel was very clean and well maintained
Stayed in April 2024
Reviewed: 18 April 2024
Maxine
United KingdomStaff at roof top terrace a bit ignorant to be honest..not enough staff to serve all the customers at all the bars especially during busy times..not sure about the glass walls in the bathrooms ..you can't really see anything but a little too open for my liking
Lovely hotel breakfast buffet was fabulous..lots to choose from. Didn't stay for lunch but looked great...best nights sleep in years and also a bit of English TV for the fellow Brits if needed in the bedroom..staff were friendly especially front desk..would recommend 😁
Stayed in April 2024
Reviewed: 18 April 2024
Marc
United Kingdomtrying to get a lift is a nightmare when busy
nice hotel,good location,
Stayed in February 2024
Reviewed: 17 April 2024
Damion
United KingdomRoom wasn’t the one I booked didn’t like glass wall bathroom
Stayed in April 2024
Reviewed: 17 April 2024
Anita
United KingdomProblem re keeping shower water from flooding
Everything Terrace and pool area amazing
Stayed in April 2024
Reviewed: 17 April 2024
David
United Kingdomovernight parking quite expensive spent a long time waiting for lifts to get to/from our room ( 10th floor )
great room with sea views exceptional breakfast
Stayed in April 2024
Reviewed: 15 April 2024
Ian
United KingdomModern and clean
Really enjoyed the hotel and staff were very friendly
Stayed in March 2024
Reviewed: 14 April 2024
Andy
United KingdomLifts are a nightmare
Location, clean hotel
Stayed in April 2024
Reviewed: 14 April 2024
Natalie
United KingdomOutside pool toilets and the glass panel bathroom in the rooms
The beds and location
Stayed in April 2024
Reviewed: 13 April 2024
Rocky
United KingdomLifts were a bit of a nightmare especially when it was busy
The style of the hotel and the roof top bar and staff reception staff very friendly
Stayed in April 2024
Reviewed: 12 April 2024
Karen
United KingdomIssues with lifts but mainly at busy times eg checking in and breakfast We were very disappointed with evening buffet We left one night after leaving food we could not eat We ate out the next night. Pancakes one morning tasted like fish from dinner evening before
Room was lovely. We were at side of building overlooking pool
Stayed in March 2024
Reviewed: 11 April 2024
Josh
United KingdomYou have to book the spa this isn’t made very clear
Breakfast was very good for an all inclusive hotel the room was nice and comfy but the bathroom needed a little tlc the floor etc but the shower was very good nice and hot and powerful cleaners done a very good job
Stayed in March 2024
Reviewed: 10 April 2024
Steven
United KingdomThe lifts are a bit annoying especially at busy times when people have just checked in & meal times. Also the bathroom/toilet a bit on view with the glass partition 😬
The breakfast were fine, just a little of a wait for tea/coffee/toaster etc
Stayed in April 2024
Reviewed: 9 April 2024
Karina
UkraineThe shower is in awful state. The water is running in 5-7 minutes gets to the room.
The location is great. Close to the beach, shops and bars.
Stayed in April 2024
Reviewed: 9 April 2024
Emma
United KingdomEvery time we used the shower it leaked out of the tray and after a 5-10 min shower the bathroom was flooded. Spoke to reception and were told they were aware of the issues with shower and would send more towels up!! Clear glass between bedroom and bathroom both the wall and the door. Standing anywhere in the main room you had full visibility of the toilet- zero privacy.
Location was great
Stayed in April 2024
Reviewed: 8 April 2024
Alan
United KingdomThe most stupid progress for progress sake lift system which does not work when busy. The style over substance glass see through and hear through bathroom, great if you want to see and hear other peoples bodily functions. Some of the reception staff ( a dozy British girl and a terse rude younger Spanish man). The fact that they wouldn’t let us into the car park until we had checked in and paid the daily fee! There was no where to park so I had to alternate between driving around the street and parking illegally until my wife could go to reception, check in , pay the fee and then try to find the car and me. Terrible customer service.
The pool area, the Spa, the restaurant for breakfast and dinner, the restaurant staff , the housekeeping staff, the bar staff and some of the reception staff.
Stayed in April 2024
Reviewed: 8 April 2024
Neil
United KingdomThe extra charges for the spa etc and the gym needs additional equipment as its very basic
Lovely clean fresh hotel with ideal location away from the Strip
Stayed in April 2024
Reviewed: 6 April 2024
Nicola
United KingdomVery clean, great location.
Stayed in April 2024
Reviewed: 6 April 2024
Victoria
United KingdomShower room was like a swimming pool After a shower and had to use all the towels to mop up all the water. The lifts are a nightmare!
Good location. Clean rooms
Stayed in April 2024
Reviewed: 3 April 2024
Lyndsey
United KingdomBathrooms needed work , shower flooded whole room . Bed uncomfortable.
Lobby , reception , restaurant and rooftop all lovely facilities ,
Stayed in April 2024
Reviewed: 2 April 2024
Deb
United KingdomEasy parking
Location
Stayed in April 2024
Montecatini Terme, Italy
Karterados, Greece
Astana, Kazakhstan
Vienna, Austria
Milton-Freewater, USA
Ayr, UK
Veracruz, Mexico
Dehesa de Campoamor, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content