15 Place De La Pucelle, 76000 Rouen, France
#2 of 39 hotels in Rouen
Guests' ChoiceBased on 231 hotel reviews
8.6Cleanliness
9.1
Comfort
9.2
Location
9.6
Facilities
8.8
Staff
9.2
Value for money
7.9
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 September 2022
Erika
Germanythe cord from the water pot was too short and couldn’t locate an outlet only at the night stand.
valet parking service
Stayed in September 2022
Reviewed: 18 September 2022
David
United StatesInformation regarding the location of facilities. Where is the restaurant, bar, etc.
Room was delightful and staff were very helpful.
Stayed in September 2022
Reviewed: 16 September 2022
Christopher
CanadaThe hotel has not been updated in many years. There were some signs of wear and tear.
Building is amazing, Staff were excellent, Great Location. Also the breakfast buffet is outstanding.
Stayed in September 2022
Reviewed: 28 August 2022
Vanessa
United KingdomAs we didn’t get interconnected rooms we would have preferred to all stay in one room with an extra bed
Beautiful clean staff were fantastic we could have stayed longer it was wonderful
Stayed in August 2022
Reviewed: 20 August 2022
Chad
United StatesBeautiful hotel, great location in center of old city. Excellent breakfast and lounge/bar.
Stayed in August 2022
Reviewed: 17 August 2022
Gabriela
FranceNothing to highlight, the staff was polite and room as expected.
big room with air conditioning, amenities, heated pool. location was really amazing in the center with plently of things to do walking distance.
Stayed in August 2022
Reviewed: 14 August 2022
Karel
Belgiumbar area is too open
great location, friendly and professional service. excellent swimming pool
Stayed in August 2022
Reviewed: 13 August 2022
Gerald
United KingdomVery helpful staff and excellent breakfast
Stayed in August 2022
Reviewed: 8 August 2022
Chris
United Kingdombeautiful central location fabulous spa
Stayed in August 2022
Reviewed: 5 August 2022
Ben
United KingdomSome of the decor not up to the standard of the rest of the hotel.
Very comfortable, quiet rooms even though in the centre of town. There was also a full mini-bar (yey ! - so rare these days) and lovely pool. Loads of choice for dining out right next to hotel. Very nice staff. Will now be our stopover of choice.
Stayed in August 2022
Reviewed: 3 August 2022
Lynn
United Kingdommix of modern and gothic. the secure valet parking was worth every penny to us
Stayed in August 2022
Reviewed: 2 August 2022
Michel
South AfricaFRONT DESK EXCCELLENT. STAFF EFFICIENT AND VERY KIND
Stayed in July 2022
Reviewed: 16 July 2022
Oritushi
IsraelThe hotel is beautiful and impressive, in the heart of the old town of Rouen. The hotel staff is professional, very friendly and happy to help with any issue. Our stay at the hotel was exceptional.
Stayed in July 2022
Reviewed: 15 July 2022
Henrik
DenmarkNo (or very limited) charging facilities at the Hotel. As more people - including ourselves - are arriving by EVs that need to be charged overnight to be ready for next day’s journey a hotel of their standard should accommodate guests arriving by EV. Among the many providers on the market they should at leaat consider to contact Tesla to ask to have installed Tesla Destination Chargers at their location. Just meant as a kind suggestion.
No doubt this is one of the nicest hotels I have ever stayed at. Excellent location right in the city centre, close to every sight worth seeing, all can be reached by walking. Amazing spa facilities and pool build in highest quality materials and with careful attention to details. Staff super attentive, helpful and accommodating. All in all an exceptional experience.
Stayed in July 2022
Reviewed: 15 July 2022
Francis
NetherlandsValet parking is €25 per day. If you just park you car yourself it's €17 (parking is a few meters away)
Fantastic location Superb breakfast Friendly staff Wellness facilities are what you would expect at a 5 star establishment Parking close by
Stayed in July 2022
Reviewed: 12 July 2022
Ronnie
United Kingdomnothing
location building and staff
Stayed in July 2022
Reviewed: 8 July 2022
Michael
United KingdomWonderful old building, excellent location for the old town
Stayed in July 2022
Reviewed: 1 July 2022
Katharyn
AustraliaThe hotel is stunning, with a beautiful grand entrance and interesting art works on display throughout. Location is superb, right in the centre of the historical old town centre. The spa is very contemporary and beautifully designed. We had a fabulous welcome on arrival, with Maxim swooping in to take care of our luggage, dogs and park our car. Maxim gave us first class service during our stay, he is the best concierge we have met, and a true asset to the hotel.
Stayed in June 2022
Reviewed: 25 June 2022
Olufolake
United Kingdomnothing
Excellent location.Exterior of hotel has some stunning historic sculptures.Staff absolutely wonderful.
Stayed in June 2022
Reviewed: 23 June 2022
Jane
United KingdomValue for money and clearer directions to the hotel as one way system with keypad entry
Spa, bar and restaurant excellent
Stayed in June 2022
Reviewed: 22 June 2022
Susan
United StatesBartender making cappuccinos was unpleasant
Staff and facilities
Stayed in June 2022
Reviewed: 14 June 2022
Mark
United KingdomNothing. Every aspect was PERFECT!
Room service was EXCELLENT - the Cod main course was THE BEST FISH MAIN COURSE, I've EVER had! COMPLEMENTS TO THE CHEF!! WOW!! Every other dish (Peas with whipped cream and Beef Carpacio) were EXCELLENT too! Staff - ABOVE&BEYOND! EXCELLENT TOO!
Stayed in June 2022
Reviewed: 13 June 2022
Karen
United KingdomN/A
we liked the hotel it is a gorgeous building, full of character .
Stayed in June 2022
Reviewed: 13 June 2022
Kevin
United Kingdomin general i very very nice Hotel with friendly staff
Stayed in June 2022
Reviewed: 7 June 2022
Terry
United Statesthe accommodations were superb. it was clean, beautiful & welcoming
Stayed in June 2022
Prague, Czech Republic
Dietfurt, Germany
Līči, Latvia
Rethymno Town, Greece
Ubud, Indonesia
Ferraria de São João, Portugal
Tivat, Montenegro
Samaipata, Bolivia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content