Great view

Stayed in April 2024

Pressure to tip: This American tipping culture is not something the whole world should have to adapt. There are guests in this hotel who aren't American and shouldn't feel made bad for not tipping in every situation. Extortionate prices for breakfast

Location Great pools

Stayed in April 2024

bathroom shower head not movable

all inclusive with vegan options

Stayed in January 2024

They did not accept cash at all, even though I understand it was disappointing.. Pool close too early..8pm.. We are on Vacation so I really hated that..

Property was clean, not new but not old. First room had water coming out the floor and I was relocated to another room promptly..

Stayed in April 2024

Room was a bit far from elevator

Beach side

Stayed in April 2024

It’s showing songs of wear and tear

Location Relaxed family environment

Stayed in March 2024

The DJ music could have been better. The selection was not good. Maybe mix it up a bit with some latin music. And turn up the volume.

My greeting at the front desk was pleasantly welcoming. The next day I had a message from concierge and I spoke with a gentleman. He provided with information about sites to see. The price offer to tour (chichiniza) is expensive $400+ I was offer a discount if I attended share holder event. I decline. I got a map of the zone hotelera. Buses R1 R2 is your best. Use pesos to pay transportation for one person is 12 pesos or use dollars but you are better off paying in pesos. You can ask the drivers for local food- they know where is best. The place might look a bit off but I vouch the food is less expensive and tasty too. If you want to experience take a chance. The beach location is very colorful, tit has a few massages places with beach view. The hotel has a 7 pools the main is a heated pool and faces the sun rise and beach. The one that faces the sun set had a water surfing platform but it was not working. Breakfast is good - choose the buffet. Just in case if you decide too book a tour with third party the pick will be at the lobby but sometimes they are not allow to go in so keep and eye. I did my tour with Viator.

Stayed in March 2024

Pools are shallow

Nice poolside bar and towels easily available Good staff who were helpful with the taxi transfer required to the airport

Stayed in March 2024

Facility and rooms are “tired” need some deferred maintenance. Parking facilities needs to be clearer, confusing how to get to lobby once you’ve parked and had to climb several stairs. Stairways looked like were for the staff, not guests. Door to level not marked. Need better signage. Didn’t like that had to check out at 10 when check in wasn’t until 4.

Location, staff

Stayed in March 2024

(Nitpick alert!) This is not the hotel's fault, but we had to pay $80 USD to take a cab from the airport, a 10 minute ride, as there is no shuttle. We did not do so, but I highly recommend arranging some sort of transportation ahead of time. The nice restaurant on the property was not worth the cost in our opinion, the bar food was good enough. If you are looking for the stereotypical Cancun Spring Break spot, this is pretty far from the action.

Beach was perfect, no red tide (Feb 2024) and there were plenty of chairs at the beach and the pools. Location was easy to get to (~10 minutes from Cancun airport) and the food options were enough that we didn't need to leave the property if we didn't want to (4 night stay). Staff was extremely friendly and helpful. Closest restaurant is Navios (<10 minute walk), which was very good. If you are looking for a relaxing vacation on the beach, you can't do better in Cancun. Favorite food options from bar: Ceviche, Chicken Quesadillas, Fish Tacos

Stayed in February 2024

Not all inclusive

Beach access. Walking distance around hotel was good, not too far.

Stayed in February 2024

loved our view

Stayed in February 2024

Delicious breakfast buffet, beautiful beach front and fabulous swimming pools. Impeccable service.

Stayed in January 2024

One minor suggestion: Would be great if the swim-up bar had "adults only" hours. At times children were occupying the seats. Pool with the bar should be primarily adults only. There are pools in close proximity, so those under 18 would still have available options for swimming.

The location exceeded our expectations. Being at the lower end of the Hotel District turned out to be exactly what we were looking for. Transportation options (bus/uber) were available when we wanted to leave the property, but there isn't much reason to leave the property! The restaurants were perfect, including a coffee shop, a casual restaurant, and an upscale dining option, as well as consistent and quick pool side / beach dining and drink service -- so wonderful! The property staff are top notch and professional. The beach at this location is perfect, with ample umbrella tables and lounge chairs. No need to arrive early for a good view -- any time you go to the beach and pools the spots available are prime - no matter where you sit you're pool and beach front. Swim up bar is fantastic, and many areas on the beach side and the lagoon side to relax and enjoy Cancun.

Stayed in January 2024

The marketing type, the promotion for the vacation club.

Cozy room, hotel well located, friendly staff.

Stayed in December 2023

Work in progress at property. Early check out timings and less facilities for guests

Location and the beaches

Stayed in January 2024

Lounge chairs needed on the balcony, the present chairs are good looking but not comfortable. The bathroom was fine, but could be renovated.

Nice hotel, nice pools, great staff

Stayed in January 2024

Not enough restaurants and beach was small

The fine dining restaurant on the beach

Stayed in November 2023

There was construction happening by the main pool that caused a lot of noise. I think Al fresco dining options would be nice.

We loved the beach and the pools. There were multiple pools to choose from and the beach was lovely - calm and swimmable.

Stayed in January 2024

The concierge and front desk staff were rude and arrogant. There is on-going construction near the pool that was loud and lasted through the morning to early afternoon everyday of the week. The breakfast was not good and the staff was not kind.

Clean rooms, beautiful beach.

Stayed in January 2024

More options for vegetarians

Stayed in December 2023

I wish that the pool side food service would close The same time the pool is suppose to close because as of now it closes at 5pm and people enjoy coming out to the pool later than that.

The breakfast was good for resort food. Meals weren’t included for the stay which I felt would have been a good addition to the stay.

Stayed in January 2024

costs for area are getting too high

Ocean front property with minimal people

Stayed in January 2024

We purchased a balcony room, which is the same as a terrace room apparently. We didnt like being right on floor level as there was little privacy at night and most people walking by could see into your room. We asked for a balcony and they switched us to what we initially thought we had purchased.

The resort is located at the quieter end of the beach near to an area where swimming is safer on windier days. The staff were excellent, and very helpful/friendly.

Stayed in January 2024