Fire alarm went off and the staff didn't check to make sure occupants were evacuated. So guests were confused and unsure if alarm was a drill or real

Breakfast was good. Good location close to city centre.

Stayed in April 2024

The shower door design. Door stuck, difficult egress to shower. Cappuccino was extra? at breakfast Charging for parking?

Very nice hotel. Superb location

Stayed in April 2024

Price and value of meals. £16 for a large glass of wine is a bit excessive.

Breakfast

Stayed in April 2024

Location Spa

Stayed in April 2024

The showers in the ladies at the pool could have been better, as seemed quite old and tired. Also, the prices for breakfast really did seem extortionate - particularly if you wanted particular items not on the standard menu. As such, we just took a short walk into town for a cheaper option instead. It is also worth noting you do have to pay extra for parking, although for the location you would probably have to pay more to park in town.

Our room was clean and comfortable, and the hotel itself was lovely, although in a few areas the decor seemed a little tired. Pool and gym facilities were great and the leisure staff were fantastic. The location is absolutely perfect for a short stroll into Stratford upon Avon itself.

Stayed in April 2024

Having to pay for parking when you are staying there.

It is set in beautiful grounds close to the centre. Also free use of the leisure facilities

Stayed in April 2024

Drinks prices a little expensive £7:20 for a pint of lager and the £5 supplement for an omelette seemed strange when you could have a full English in with the price ??? Room furniture was a bit tired in the room we stayed in (120) arms on chairs were thread bear with holes in , but overall a nice room for the price and would stay there again due to the closeness to town centre and river.

Very good breakfast and excellent evening meal in restaurant,bed very comfortable and spacious.

Stayed in April 2024

Newer buildings aren't quite as nice. Long walk from the car park to reception with no footpath.

Great location and the main old building is nice.

Stayed in April 2024

There was a constant noise coming from the other side of wall next to the headboard. Sounded like a boiler re filling. It kept waking me up. (Room 220) Room quite hot

Great location Big comfortable bed Nice Bar area Great shower

Stayed in April 2024

The breakfast was very disappointing. A poor selection of continental breakfast, only one tea bag in a tea pot for two, horrible toast, only one kind of bread, no crockery to put jam in, extra cost for a latte and hot dish. £18 for continental was a total rip off.

The swimming pool/sauna//steam room. The original part of the hotel. The cream tea. The location. We had one evening meal, delicious.

Stayed in April 2024

We were not given the room we booked on Booking.com, which we specifically chose for the period features. We were given a room in the modern annex. However, after an unhelpful member of staff on the desk finally found someone in charge to speak to, they upgraded us to a lovely room. It did upset me to begin with, but it was resolved. The lounge area was unattended when we arrived for a coffee on Sunday evening.

Location was ideal for Stratford on Avon town. The hotel was old and had lots of character and charm. The breakfast was excellent with good quality food.

Stayed in April 2024

Price of breakfast Overpriced and no justification for surcharges. Reception staff mainly absent from desk...long waits.

Good service , as colleague had a dog ù..very thoughtful. Excellent gardens for strolling

Stayed in April 2024

Dinner menu. Too many vegetarian dishes and not enough plain food. Price of breakfast. Breakfast was too expensive for someone who only has toast, marmalade and a cup of tea! Could be a proper menu not just one price for anything. Lounge; twice when we went in there it was too cold to sit and read.

Good swimming pool, sauna, steam room, changing rooms etc. Very clean. Clean room and hotel generally although some communal areas looked rather 'well worn'. Comfy bed. Polite, helpful staff

Stayed in April 2024

Good welcome and staff responsive to requests. Breakfast was excellent. Enjoyed spending time in bar. Room was clean and well presented. Took our dog and the grounds made for an easy stay.

Stayed in April 2024

An excellent breakfast with quality ingredients was spoiled somewhat by being served with toast made from thin pre sliced bread. There are several artisan bakers in the area.

Very comfortable room/suite at a good price located in the old part of the hotel. (People with mobility issues would struggle but we liked it) Just a short scenic walk from most tourist venues including the theatre.

Stayed in April 2024

Dinning room leaves much to be desired, it desperately need refurbishment . The wallpaper is very dirty. The staff who served us forgot our starter and brought the mains after a good 15min wait , the cost of the two burgers and a mid range bottle of wine can to £77 NOT IMPRESED ! Breakfast wasn’t much better I ORDERED FULL ENGLISH with no bacon or tomato when it came there were no eggs either. My wife’s full English had overcooked scramble eggs the tomato was hard and the mushroom was undercooked and dry, not bad for £24 per head. Would I stop here again, well yes I would as the hotel is great but I would not under any circumstances eat here, there are many restaurants and cafe just a short walk away. It’s such a shame but I don’t think that they covered the restaurants expenses on the one night we ate there.

Bedroom and the majority of the public areas were very good, and it was only 15min walk from the centre of town.

Stayed in April 2024

A little dated in parts and I think due for a refurbishment in some places . There was quite a lot of dust around the place . I know it’s an old building but there was a lot of dust on top of the curtain rails in the main lounges . Also in our bedroom, cobwebs from the smoke alarm and also on the beams . If fact you could see where someone had drawn in it . The rest of the room & bathroom was clean I just think a regular deep clean is needed across the hotel .

Great location & good staff . It was our anniversary so had an upgrade & some chocolates which was a lovely touch . Large room . Good breakfast apart from extra supplements.

Stayed in April 2024

We found facilities, food and drinks were very expensive. Also room wasn't ready dispite have booked a few weeks ahead and I asked for a twin room as I was sharing with my daughter only to find that they only had a king that the had to be converted to a twin while we were unpacking!

The grounds were beautiful and it had the benefit of a swimming pool

Stayed in April 2024

Aircon not switched on but staff brought a fan to room on request.

Staff in restaurant we all lovely and food was delicious. Lovely selection for breakfast and dinner was excellent.

Stayed in April 2024

Nothing, all was very good

Location to the centre of Stratford is great. The period features of the hotel make it a nice place to stay in keeping with the area and the spa and pool area are clean and good quality. The spa treatments are very good but quite expensive.

Stayed in April 2024

Perfect location,gorgeous ‘Stratford’ feel to it and then staff at check in were very helpful!

Stayed in April 2024

Having to pay £7 for parking for a flock of birds to poo all over my car and having to spend £15 to get it cleaned . So all in all cost me £22 to park my car in a hotel car park that I feel should have been included in the price of the hotel .

Lovely building quirky in a great location

Stayed in April 2024

Breakfast was mediocre

Location of hotel was excellent

Stayed in March 2024

We're charged 2 different prices for same 2 drinks. Staff did rectify after we queried Having to hunt for tea and coffee facilities in room . Hidden away in cupboard.

Location, friendly staff in restaurant and reception

Stayed in April 2024