41-54 Buckingham Gate, Westminster Borough, London, SW1E 6AF, United Kingdom
#184 of 1,015 hotels in London
Guests' ChoiceBased on 3960 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.4
Facilities
8.7
Staff
9.2
Value for money
8.1
Free WiFi
8.7
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End of dialog contentReviewed: 12 May 2024
Sarah
United KingdomNothing!
Absolutely beautiful hotel, had the most amazing experience! The staff were the most attentive I’ve seen in any hotel around the world. The breakfast was outstanding and the room couldn’t be any more perfect!
Stayed in May 2024
Reviewed: 12 May 2024
Tracey
United KingdomNothing
Beautiful, clean and amazing staff
Stayed in May 2024
Reviewed: 11 May 2024
Lata
United Kingdomfloor in the spa area
Everything
Stayed in May 2024
Reviewed: 11 May 2024
Isabelle
United StatesRollaway bed was uncomfortable
Fantastic service from the staff. Nice large breakfast. Pretty courtyard and grounds. Great location from all the main attractions.
Stayed in May 2024
Reviewed: 11 May 2024
Lynette
United KingdomThe décor is decadent with the focus on elegance. The pianist in the lounge during Friday afternoon is a lovely touch.
A lovely hotel with attentive staff and everything you need for a good and comfortable stay.
Stayed in May 2024
Reviewed: 11 May 2024
John
United KingdomBreakfast. Had to wait for a table and the buffet is quite limited although you can order off the menu. Personally I prefer to get my own drinks and food.
The location was ideal as we were going to a palace garden party so easy walking distance. Plenty of staff on and all were polite, welcoming and helpful. Also, the property was very clean well kept.
Stayed in May 2024
Reviewed: 10 May 2024
James
United KingdomEverything was perfect and had exceeded my expectations! This was by far the best hotel experience I had in the area. I have recommended this hotel to several of my coworkers and friends. I will be staying at this hotel the next time I visit London.
Stayed in April 2024
Reviewed: 9 May 2024
Rano
United KingdomThe breakfast could be better, in that more choice and warmer food. The food was not that good
The staff were all so friendly and we’re all so helpful
Stayed in May 2024
Reviewed: 9 May 2024
Alison
United KingdomThe room lacked a full length mirror or a mirror away from the drinks area in the bedroom which is unhygienic when hair drying. Service charges were added without telling me first and I had to ask for them to be deducted. Breakfast space is limited for such a large hotel and we had to eat away from the main breakfast bar which then meant that there was limited selection.
Location was very good. It was very clean and staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 9 May 2024
Angelena
United StatesSpa/pool closed too early. Wished it remained opened later as we were touring during the day. Buildings are attached to each other but it was a little confusing so we usually walked through the courtyard. Very nice but rained a lot.
Very spacious and modern room and bathroom. Excellent storage in the room. Great breakfast selection and nice that it was included in the room rate.
Stayed in April 2024
Reviewed: 9 May 2024
Marie
United KingdomThe staff were fantastic, so helpful and friendly 🥰 The location to Buckingham Palace was amazing.
Stayed in May 2024
Reviewed: 8 May 2024
Jonathan
United KingdomSpa needs to open earlier Country and western music at reception is odd
Good location
Stayed in May 2024
Reviewed: 8 May 2024
James
United KingdomLights didn't work when checked in and building work going on last few months
Clean, friendly staff, luxurious interior, breakfast is very good, spa good. Grounds very clean and well taken care of.
Stayed in May 2024
Reviewed: 8 May 2024
Marina
United KingdomNothing
Location was brilliant near to Buckingham Palace Central for all our needs easy bus routes. Fabulous choice of breakfast Buffet superb Staff went out of way to help you very polite . Room was superb Vitality pool was so relaxing always love the Taj Hotel .
Stayed in May 2024
Reviewed: 7 May 2024
Velia
United KingdomN/A
Very spacious room
Stayed in May 2024
Reviewed: 7 May 2024
David
United KingdomBreakfast - too busy
Location, facilities and staff
Stayed in May 2024
Reviewed: 7 May 2024
Assel
United Arab EmiratesNothing
Everything was perfect
Stayed in April 2024
Reviewed: 6 May 2024
Gomathinayagam
IndiaGreat service, fantastic Indian food
Stayed in April 2024
Reviewed: 6 May 2024
Kevin
United KingdomOnly one lift working and breakfast was queued.
We were upgraded - Enough said!
Stayed in May 2024
Reviewed: 3 May 2024
Dunstan
AustraliaThe breakfast room is often crowded and you might have to wait for a table. One of two guest lifts near reception was being repaired, which resulted in slight delays.
The room I had was a good size for London and well appointed. It must have been recently renovated as everything seemed quite new. Breakfast had great options, especially the Indian choices. The location is very good as it is near St James tube station and close to many iconic London landmarks. The staff are very friendly and always try to help. And I got a great rate, especially for a London hotel of this quality!!
Stayed in April 2024
Reviewed: 2 May 2024
Christopher
South AfricaThe amount of time it took to check in
We were upgraded which was really nice.
Stayed in April 2024
Reviewed: 2 May 2024
Debbie
United KingdomNothing
Beautiful. Great location. Incredible staff.
Stayed in May 2024
Reviewed: 2 May 2024
Iain
United KingdomSmall details the curtains did not shut properly.
Great location. Lovely rooms. Friendly staff. I’ll be back.
Stayed in April 2024
Reviewed: 30 April 2024
Daniel
United KingdomNothing
Fantastic service - brilliant staff and the room was amazing
Stayed in April 2024
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