London Road West, Bath, BA1 7JD, United Kingdom
#14 of 42 hotels in Bath
Guests' ChoiceBased on 832 hotel reviews
8.8Cleanliness
9.5
Comfort
9.5
Location
9.1
Facilities
8.9
Staff
9.3
Value for money
8.2
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 April 2024
Helen
SwedenEverything was good.
The hotel is set in lovely grounds overlooking the city of Bath. There was easy access to the city by public bus from the bottom of the drive. The staff were very attentive. Lovely breakfast with a great choice.
Reviewed: 22 April 2024
Jane
United KingdomHaving to leave.
So friendly. Perfect for Party and trips into Bath.
Reviewed: 20 April 2024
Natalie
United KingdomLovely area close to town centre
Reviewed: 14 April 2024
Rebecca
United KingdomRoom was very warm, even in April but there was air conditioning which we had to put on through the night.
Very friendly & helpful receptionist. Lovely rooms & grounds are beautiful. Breakfast was lovely.
Reviewed: 14 April 2024
Julie
United KingdomWater in shower kept getting scalding
Friendly well trained staff, good location, clean room, great breakfast
Reviewed: 13 April 2024
Rosie
United KingdomThe veggie sausages at breakfast were like dry cardboard, that is my only reservation about the meals we ate. The shower also steamed up the bathroom so much that there was water dripping everywhere, including from the ceiling which made everything very wet!
The room was lovely and clean, slippers and robes provided. The tea selection was good and we appreciated the mini fridge with real bottles of milk. The breakfast was delicious, the buffet cooked breakfast as well as the continental option and the menu items were all delicious and plentiful. The location for exploring Bath is superb, with a bus stop at the bottom of the drive (opposite side of the road to get into the centre) which took approx 15 mins to get to the city. Our evening meal in The Conservatory was lovely and relaxed, with a great wine list. Easy to get to the hotel from the motorway, and the staff were super helpful being that there was a half marathon blocking the town the following morning. For the price, our stay was great and we felt truly refreshed after our comfortable sleep.
Reviewed: 7 April 2024
Kinshuk
United KingdomFor the price of the hotel would have excepted a swimming pool. The hotel has the land to create a fitness center with a swimming pool.
The breakfast was very good and service at the hotel was excellent. The hotel staff always went the extra mile to make our stay more enjoyable.
Reviewed: 5 April 2024
Kevin
United Kingdomthe gym was a bit poor
room, bed, food all great
Reviewed: 5 April 2024
Aliya
RussiaEverything was great, will return
Great breakfast options! Nice service and overall friendly staff. Beautiful premises. Milk and cookies for kids - great touch!
Reviewed: 3 April 2024
Samuel
United Kingdomeverything was good, breakfast, room, clean. Only problem was that you could not connect our Amazon Fire TV Stick. Will be looking to book with them in the future
Reviewed: 2 April 2024
Kathleen
BarbadosNothing
The staff were all so friendly and lovely. We also very much liked the location.
Reviewed: 31 March 2024
07581010014
United KingdomNothing
Delivered to room and was made from quality ingredients
Reviewed: 29 March 2024
Christine
United KingdomNothing!
The staff were all very helpful and nothing was too much trouble. Everyone was very friendly. The hotel was in excellent order and the cleanliness was of a very high standard.
Reviewed: 28 March 2024
Susan
United KingdomLovely location , very clean
Reviewed: 27 March 2024
Chris
United KingdomNothing of note, other than my son had the pasta and it wasn’t very hot.
Really great service. Nice touch with the cookie and milk brought to the room before bed for the children. Comfortable bed and good facilities in the room. Also ate in the restaurant and food was tasty. The children’s menu was also particularly good value for money.
Reviewed: 24 March 2024
John
United Kingdomthe bar was a bit soul-less.
the reception we had, the room (decor, bed and shower), breakfast and location).
Reviewed: 21 March 2024
Catherine
United KingdomNothing!
The staff, in particular, were efficient, friendly, immaculate, everything they should be to enable guests to feel welcomed and relaxed.
Reviewed: 18 March 2024
Schmidbauer
United StatesThe fact there's no small market for essentials.
The area was peaceful and calming, facilities clean. Staff were over the top with assistants. Friendly.
Reviewed: 11 March 2024
Alex
United KingdomNothing bad I can say
The bed was extremely comfortable, lovely hot shower and excellent staff.
Reviewed: 10 March 2024
Chloe
United KingdomNA
The hotel was amazing, very clean and location was great. Staff were friendly and did everything to make our stay as special as possible. Breakfast was unreal!
Reviewed: 3 March 2024
Antony
United KingdomStaff was very friendly and welcoming.
Reviewed: 3 March 2024
Emma
United KingdomLovely location, delicious breakfast
Reviewed: 29 February 2024
Bev
United KingdomThe room was too warm, and we couldn't turn down the heating far enough overnight. The food in the conservatory restaurant was lovely but only two people looking after the bar and food orders made for a long wait, to stress however the staff were great and did everything they could..
Beautiful hotel in stunning grounds really close the bath. The room was lovely and the beds comfortable, and the food was also very good.
Reviewed: 25 February 2024
Daniel
United KingdomTo be completely honest the bacon on the breakfast was over cooked but that’s all I can fault. It was great
Beautiful building was very nice
Ghent, Belgium
Cadoneghe, Italy
Palaiochóra, Greece
Pune, India
Milano Marittima, Italy
Seward, USA
Setenil, Spain
Torgiano, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content