College Green, Bristol, BS1 5TA, United Kingdom
#12 of 52 hotels in Bristol
Guests' ChoiceBased on 6625 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.6
Facilities
8.6
Staff
9.0
Value for money
8.0
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 May 2024
Sharon
CanadaThere was nothing we didn’t like about the property
Location, location. We loved that it is an historic building.
Stayed in May 2024
Reviewed: 10 May 2024
Syed
United KingdomSlightly on the more expensive side.
Staff was excellent..especially Sara who served us. Really beautiful hotel and excellent toom..spcious..clean and wonderful shower facility.
Stayed in May 2024
Reviewed: 10 May 2024
Emily
United KingdomBreakfast was not amazing for the price, but an overall good stay!
Staff were amazing and attentive. The lady at the front desk heard it was my partners birthday and sent some gifts up for him!
Stayed in May 2024
Reviewed: 10 May 2024
David
United KingdomSecure on site car parking. Central location. Friendly staff
Stayed in April 2024
Reviewed: 9 May 2024
Karen
United KingdomNothing
Great location,very helpful staff
Stayed in May 2024
Reviewed: 9 May 2024
Harriet
United KingdomShower Dated, aged shower glass Water damage Poor water pressure No bedside table one side
Central location, grandeur, space, friendliness, attention to detail, interest in us
Stayed in April 2024
Reviewed: 9 May 2024
Kim
United KingdomCleaners could pay more attention, there was a tooth brush left by a previous guest at the back of the sink which was missed when preparing our room. Only 3 tissues left in the tissue box! The aircon was very ineffective despite having it on the coolest setting.
Great location, nice spacious room and comfy bed.
Stayed in May 2024
Reviewed: 6 May 2024
Sophie
United KingdomWe always stay here when we visit family in Bristol. It’s great value for money, the staff are helpful and polite, and the rooms comfortable.
Stayed in May 2024
Reviewed: 6 May 2024
Ian
United KingdomThe staff are excellent. I particularly liked the reception staff. They were very helpful and friendly.
Stayed in May 2024
Reviewed: 6 May 2024
Cari
United KingdomStayed with friends for a birthday celebration - good accessible location for main sites around Bristol
Stayed in May 2024
Reviewed: 6 May 2024
Andrew
United KingdomThe room and breakfasts were of a high standard
Stayed in May 2024
Reviewed: 6 May 2024
David
United KingdomThe hotel staff were particlarly friendly. The hotel was clean, comfortable with car parking in central Bristol, a real bonus
Stayed in May 2024
Reviewed: 5 May 2024
Nigel
United KingdomBreakfast not included in the quite high room rate
City centre but room was quite. Staff excellent
Stayed in May 2024
Reviewed: 5 May 2024
Emily
United KingdomCannot fault. However there was a Hen do that came back late and some people are slightly inconsiderate of people sleeping when going back to their rooms
The marriot royal is a welcoming and amazing place to stay. Comfy beds, amazing sleep and friendly staff. Perfect for any type of occasion.
Stayed in April 2024
Reviewed: 5 May 2024
Martin
United KingdomI didn't see and would have liked black pudding at breakfast.
Great location. Comfortable, clean and well run.
Stayed in April 2024
Reviewed: 3 May 2024
Belen
United KingdomNothing bad to highlight about the hotel.
Very good service, location and the rooms are very spacious and with all the details very careful. The receptionist spoke Spanish and as soon as she knew that we were Spanish, she gave us all the information in Spanish, which made everything much easier for my parents who don't speak English.
Stayed in April 2024
Reviewed: 2 May 2024
Winona
United KingdomRooms were slightly old-fashioned, although the space was good.
Staff was very welcoming.
Stayed in April 2024
Reviewed: 2 May 2024
Claire
United KingdomThe breakfast could have been better
The hotel, was very clean and ideally situated for a city break in Bristol. The car park is very useful as well.
Stayed in April 2024
Reviewed: 2 May 2024
Jennifer
United KingdomIt was fine
Good breakfast, pleasant room and well placed for city
Stayed in April 2024
Reviewed: 1 May 2024
Rachael
United KingdomThe girl on reception (American or Canadian - sorry not sure!) went out of her way to find us a room with a bath. She was smiley, courteous and friendly. We hadn't visit since pre pandemic and weren't disappointed : the hotel was the same. Absolutely, love this hotel!
Stayed in April 2024
Reviewed: 30 April 2024
Fay
United Kingdomn/a
A beautiful hotel with amazing views!!
Stayed in April 2024
Reviewed: 30 April 2024
Annette
United KingdomNothing
Hotel is in a prime spot, so nice to have their own car parking. Well presented rooms, everything on hand. Staff very kind and helpful. Good food at Miller & Carter.
Stayed in April 2024
Reviewed: 30 April 2024
Tanya
United KingdomUnable to open the window for fresh air which was a shame
We enjoyed sitting in the reception area whilst awaiting pick up by our son which was very convenient with designated area outside hotel. The breakfasts were delicious
Stayed in March 2024
Reviewed: 29 April 2024
Anja
United KingdomMyself and 3 friends had a wonderful stay at the Marriott Royal. Excellent customer service throughout, super comfy beds, smashing location, clean and a stellar breakfast. Wouldn’t hesitate to return or recommend :)
Stayed in April 2024
San Antonio, USA
Andritsaina, Greece
Schwendau, Austria
Tenacatita, Mexico
Shawville, Canada
Viña del Mar, Chile
Serravalle Pistoiese, Italy
Santa Teresa di Riva, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content