Air conditioning could be improved, the room was cool but we do like a very cold room and it wasn’t possible to adjust lower. A positional reading light would help. Complimentary drinking water in room on arrival would be better than waiting until after turndown service. An explanation of how the breakfast credit works at checkin would have been more helpful, It was very confusing at breakfast and it wasn’t clear from menu if toast came with certain items, which it did, and you could have as much as you liked! Although lovely and impeccably clean some areas of the wet spa facilities could do with an update.

Staff and service went above and beyond expectations from arrival to checkout. Proper 5* service, no queue at checkin, drinks offered at checkin, and room was ready and allocated immediately. Room was lovely and very spacious, huge bathroom with separate bath and shower, great. Lovely fluffy towels, robes and slippers. Room service and turn down was great. Liked having breakfast cooked to order rather than buffet style and breakfast finishing at 11am and checkout time of 12pm is great, meant we could make full use of the facilities. Loved the infinity pool, ladies changing room sauna, and changing room facilities, a great bonus to our stay. The location was excellent, loved the proximity to the riverboat pier and the gardens and grounds were beautiful. Overall we loved the calmness and tranquility of this hotel and would definitely stay again.

Stayed in May 2024

Nothing

Friendly staf, comfortable kingsize+ beds in spacious room with a luxourius bathroom. We enjoyed the need feature of being able to connnect your phone to the tv and being able to watch Netflix etc.

Stayed in April 2024

No tea and coffee making facilities in room unless you ask for it. This is poor for a 5 star hotel. When we first asked, we were told they were all taken as the hotel was busier than usual (London Marathon weekend). However, Samarth managed to get it sorted and delivered them to our rooms personally.

Great location, immaculately clean, very friendly staff. Samarth, the duty manager was exceptional in making sure everything was good.

Stayed in April 2024

Service at breakfast a bit slow

Great location and views

Stayed in April 2024

The staff couldn't do enough for you, they were all so helpful & informative. We were staying as my husband was running the marathon, and the hotel is perfectly placed for this. The room was a great size & had the most amazing picture window.

Stayed in April 2024

Breakfast and dining staff.

Visited the hotel to watch the London Marathon. Good location, staff lovely, and the our room was kindly upgraded. Unfortunately the breakfast was a shambles. Very understaffed, awful dining service, no cutlery, breakfast inedible and sent back.

Stayed in April 2024

Breakfast service was a bit slow

Excellent customer service and facilities. Lovely and clean and fantastic location

Stayed in April 2024

customer service was excellent

Stayed in April 2024

Trying to order taxi proved exceptionally difficult and ridiculously expensive. I requested a black taxi, which I was informed would not be a problem, however this proved to be the opposite. The hotel decided to order an ‘executive taxi’, which I certainly never requested. It came with a charge of £50 for less than a 5 mile journey. Also the taxi driver went the wrong way and tried to go down a road that was clearly marked ‘closed for road-works’. Not impressed at all! I would never pay £50 for a journey of that size. I managed to get a black taxi back in the exact opposite direction for £16! That says it all.

Location was perfect

Stayed in April 2024

Struggle to find a negative but there was no water in the room when we arrived and never sure whether to drink the tap water in the big old buildings. I can’t think of anything else.

I’d booked the hotel stay for my last day of work before maternity leave but the baby came early so we rearranged the dates with the hotel and took the family. Rearranging and adding the kids on was no trouble at all. The hotel was quiet due to it being Easter so the breakfast freshly made but plentiful - much better than buffet style imo. The staff were exceptional and even left our 5 yr old an Easter egg in the room, she was delighted. It might seem a weird location for a family break in the ‘business area’ Canary Wharf but it actually worked out really well. Little ones are allowed to use the pool 8.30-10.30 and there were floats etc, then we went into town on the Thames Clipper which is right outside - an adventure in itself for the kids. Great stay, highly recommend.

Stayed in March 2024

The breakfast in the morning wasn’t the best - I also asked for gluten free toast that never came, drinks were a bit mixed up etc. However, none of this was enough to ruin our stay and we would definitely return to this hotel.

Great location for the O2 as we were close enough for walking to tube but also able to have a beautiful river Thames view over many of the London landmarks. Room was lovely and spacious and it was good sized bathroom. Bed was very comfortable!

Stayed in March 2024

In the spa the roof over the hydra pool was very damp and unsightly- the reception staff were very efficient helpful and knowledgeable great staff

Stayed in March 2024

steps down side of front entrance towards DLR 😂

pool & spa

Stayed in March 2024

Rooms had an empty feel about them and very antiquated decore. Was asked to sign a receipt at breakfast even though cost included which seemed unusual. No shops in the vicinity for amenities- up to half a mile away.

Large spacious room, huge bathroom, big riverside window with great view of the Thames and the Shard . Quality toiletries. Very polite staff especially at breakfast.

Stayed in February 2024

No tea making facilities in room

Staff were attentive, room had a great view and the spa and swimming pool access was excellent. Staff gave me a cake for my birthday which was a lovely surprise

Stayed in February 2024

It's very dated, bland and beige, the breakfast was very average and at £26 per person is expensive for the quality received, tea and coffee 'facilities' was very basic, a small kettle with ONE sachet of cheap nescafe and we had to ask for it. Didn't feel anything was 5 star

Staff friendly and helpful. View over the river is stunning, even on a grey February day, room was spacious and clean, bed very comfortable and bathroom large, hot water properly hot!

Stayed in February 2024

The reason I didn’t give it 10/10 was only for two reasons. 1) as a disabled person in a wheelchair, the entrance comprises of two sets of double doors, there was no doorman (which was disappointing on arrival at a 5*) and to open the very heavy large door and then somehow keep it open while trying to open the second set of doors would have been impossible for me if I had not had a companion with me. 2) it is physically impossible to get into the disabled toilet on the ground floor (off reception)…. The turn into the door is a squeeze (around a pilar) even for an able bodied person, let alone a wheelchiar user and as such I think that toilet should not be allowed to be called disabled). There was another disabled toilet on the first floor which I was taken to, but it is a small one and there is a baby change table, that even with the help of a member of staff we could not manage to make it stay folded up (there wasn’t even a clasp). Also the door just has a hole where the lock should be (!) so I relied on the member of staff standing outside to stop anyone else come in. Not exactly a 5* experience!

This was a lovely hotel, the staff were exemplary, professional and very friendly and the location was great (just outside the wharf). The room (accessible) was very nice and the beds were very comfortable. The hotel was almost empty when we stayed. The hotel doesn’t look over the Wharf so our view was over the roads nearby, but not unpleasant. Breakfast was very nice. The swimming pool isn’t owned by the hotel, but guests have access,. (Beware that children can only swim during very restricted hours).

Stayed in January 2024

Aging

This is next to my house

Stayed in December 2023

The breakfast was a little disappointing, there was limited choice for the price

The staff were amazing and extremely helpful and friendly

Stayed in December 2023

The staff were friendly but a bit inefficient.

The location and the view

Stayed in January 2024

Location next to Canary Wharf, public transport by boat, bus, tube and dlr to every part of London. Helpfull and hospitality staff, breakfast and food during the day at the restaurant or room all from good quality. Rooms sized as booked with quality aminities. London and Thames view if booked so.

Stayed in January 2024

asking for £300 deposit without mentioning anywhere , if you don't have a credit card money will come back in around 8 days (they said but luckily i received after 3-4 days) ..So if you don't have money to pay the deposit you can't have your room? ridiculous.. the swimming pool closed around 4 pm around NY..

Stayed in January 2024

Chaos at breakfast!

A lovely hotel in a great location.

Stayed in January 2024

The staff were friendly.

Stayed in December 2023