The sofa bed is too small and not enough lounge seating.

The spacious apartment is located for easy access to Hyde park, Oxford street and a leisurely stroll to Euston. The apartment is very secure and quiet. The kitchen was stocked with everything we needed to cook and clean afterwards.

Stayed in December 2023

On the first day the plug in one of the bathrooms was stuck - so we couldn’t use that bathroom sink. We messaged the property contact who asked for authority to enter the property to fix it - we said yes. We stayed at the property for 5 nights and it was never fixed. It was a little a little noisy but we slept through it. There are some restaurants but not a large variety. Don’t let the title ‘soho apartments’ fool you - they are a long way from Soho.

Clean, located close to railway station, comfortable beds. The apartment was warm - given we were there in November- this was a good thing. Nice kitchen.

Stayed in November 2023

Complicated check in process, more complex than hotels. They uses a digital lock, which means u need internet access to unlock. Out of a sudden the device went offline without reason and I was left worried. Soundproofing was bad, couldn’t sleep cause there’s just way too much noise from the traffic (police, ambulance and fire trucks) outside at night.

Great location

Stayed in October 2023

Took several attempts to get the knack of using on app key, but phone support friendly and helpful Difficult to turn down radiators Situation on busy road means traffic/ people noise outside ( but you are in the city)

Clean, comfortable well equipped apartment, good, quick tube links for central London. Spacious for 4 adults,

Stayed in October 2023

Cleaner was still in the property on arrival at 3 and remained there until linen arrived after 7pm that night, which was weird and strange. There were no towels or beds made until after 7pm that night. The sofa bed is NOT the bed in the property’s profile picture, it’s a small click clack bed that’s only suitable for a very young child. The only duvet for the sofa bed was so heavily stained we refused to use it. Alerted property management as soon as issues were noticed with little to no response back. Was told that someone would come into the apartment one day while we were out to sort issues but nobody came. No tea towels/dish cloths to dry dishes No cloths to wipe down benches/ table after use No hand wash in upstairs bathroom For the money paid these issues should not be issues

The apartment was wonderful. Really spacious with lots of room for a young family with 3 kids (5, 5 & 9). Very large bathroom upstairs, and modern second bathroom and kitchen.

Stayed in September 2023

The apartment needs some money spent on it. The taps are loose in both bathrooms, there is not enough crockery and drinking glasses for 4 people let alone the 6 it is advertised to accommodate. One of the handles on the chest of drawers in the downstairs bedroom needs to be fixed back on properly, the knob on the dimmer switch in the living room keeps falling off and only half of the toaster works. There were no tea towels provided.

The apartment is spotlessly clean. It is in a very convenient location with 2 underground stations just a few meters away and within walking distance of many must see locations. Easily reached from Gatwick airport.

Stayed in September 2023

missing bed sheets for one person and fan was broken in bedroom and after multiple calls to owner did not get sheets for 2 days..:(

location, washing machine

Stayed in September 2023

Expensive, could be better sofa and seating, worst problem was taps in en suit sink which are seized and hardly turn on and off and therefore damaged. Made it very difficult to use the sink! When windows open very noisy, alley way behind shops smelt of urine.

Good access to walk to central london

Stayed in July 2023

On arrival we had: 1. Issues accessing the property with the digital keys. The instructions weren’t clear enough and this method is not great if you don’t have roaming in your phone. It’s also unsafe in the side street at night for females if accessing the property is difficult. 2. Not enough towels on arrival for the number of guests 3. No kitchen towels 4. Not enough bed sheets for the number of guests. The table in the living room needs fixing as it’s leaning quite badly. Despite the above the lady who I spoke with was very good and attended to the issues raised.

Good location to access London sites

Stayed in June 2023

location

well appointed flat

Stayed in June 2023

Dishwasher didn't wash very well the dishes..but this wasn't big problem for us...we just clean it with hands.

Great location, very close to tube and shop. Enough space in apartment, it was great that we have 2 bathrooms. Good comunication between owner and us.

Stayed in March 2023

everything is perfect but the upper toilet shower is not perfect doing

staff, location, clean

Stayed in January 2023

Upon arrival we discovered that there wasn´t enough bedlinnen and towels. We were 6 persons and there was only equipment for 4. But we contacted the host and they delivered the stuff missing later in the evening, so it was ok!

Nice neighbourhood and great location, close to the underground av grocery stores. Very accessible hosts, easy to get in contact with. The flat is perfect for two families/ parties.

Stayed in October 2022

There’s a £250 deposit. A lot of things in the apartment are quite fragile and at the verge of breaking. examples: 1. most of the faucets are quite loose, the faucets upstairs of bathroom sink are extremely tight and non functional. 2. A couple o cabinets have broken hinges and are loose. 3. bar stools legs are extremely loose and when you sit on them feels like they will come apart any time. 4. the downstairs bathroom tub window pane that opens will sway right into the sink and break if you are not extremely careful ( quite a design error). even though the apartment looks nice from distance these things make the stay very stressful specially as there is a 250£ deposit on the line. Maintenance should be done properly if all faucets, cabinets, appliances and furniture. the design flaws (bathroom) should be taken care of to make it more safe and family friendly.

very nicely decorated. good esthetics. price is quite reasonable.

Stayed in September 2022

Needed a smart phone for access (smart key). Ok for us but could be an issue if you do not have a smart phone for entry. You needed to request additional keys from the management company (phone battery dies etc).

Great location near Paddington Station/underground and Edgeware Rd Underground. Ample of restaurants, coffee shops and small supermarkets very close to the facility. Perfect for a family or group of friends. Facilities in the kitchen were good. Fantastic communication with management company. We were missing extra bedding for the sofa bed but this was resolved quickly. Clean. Apartment was quiet but remember you are in London road traffic but double glazing blocked it out well. Would highly recommend.

Stayed in October 2022

Digital keys and doors troublesome

Central location. Clean tidy apartment. Comfortable beds

Stayed in September 2022

As the apartment is located in the middle of Soho, the neighborhood is the furthest thing from quiet. The noise from the neighboring cafes, the 24//7 hustle and bustle but most importantly the traffic outside was so blaring that with the windows open it sometimes felt like you were in the middle of it all. One would think that closing the windows would do the trick, but unfortunately that didn’t help. Even with the windows closed you still have a front row seat to the noise. Another point of improvement was the availability for extra sheet. One of the beds is a pull out couch and when we wanted to use said couch, we couldn’t find any extra bedding for this bed. Though their reaction was swift when we pointed this out, we then received unclean sheets. We thankfully received clean ones the follwoing day. The location and it’s closeness to all our activity somewhat made up for the hickups we encountered.

Great house, very spacious and accommodating for 5 people [if one doesn’t mind sleeping on the pull out couch]. Equiped with everything you might need, all the appliances were updated and worked great. The owner of the place were also quick with their response to our questions/request; for example, upon arrival the fire alarm kept going off. The next day they sent a maintenance worker to fix this problem.

Stayed in August 2022

The communication before hand was very long-winded. I received multiple lengthy emails. The owners have an ID verification process (even though Booking.com have our details) and we had to pay a £250 damage deposit which has not been refunded quickly. You also need to download an App to access the key code which felt quite unnecessary and frustrating to do on the day of travel. The flat needs some DIY attention (wobbly kitchen tap and light fittings) which wasn't a big problem but makes you nervous when there is a damage deposit in place.

Really spacious and well appointed maisonette in a great location for the museums, cafes & shopping. It was ideal for a family of four with comfy beds, big wardrobes and generous, clean, sleek bathrooms. The master bedroom is a standard double (not a king) but very comfortable. Not suitable for small children or anyone with mobility issues (lots of stairs).

Stayed in February 2022

We had asked for a highchair but there wasn’t one in the property. Difficulty checking in because there is a key box which they don’t provide you the number for on the information. Difficulty getting I touch with the property and they didn’t respond to my queries.

Good location, spacious apartment.

Stayed in October 2021

Could not use the shower in the second bedroom bathroom as it leaked through the ceiling onto the floor of the hall, this seemed like an existing/reoccurring issue as there was clear staining from water damage on the ceiling & the floorboards beneath the ceiling where the leak was coming were lifting. Security deposit bit steep considering there doesn’t seem to be much maintenance to the apartment other than it being cleaned before someone else going into it (e.g. holes in walls, broken blinds etc). Not easy to get in contact w/ a rep over the phone and emailing back and forward wasn’t great either and when you did get a reply were at very unsociable hours.

Great location directly across the road from the Edgware underground station. The size of the apartment was a surprise for somewhere so central, bigger in person than from what you see in the pictures.

Stayed in October 2021

The property could have been a bit cleaner , the floors were quite dusty. This can't be helped but I'm used to living in the county so I struggled to sleep as you can hear noise all night as its located by a busy road

Great location as in cental so you can actually walk everywhere. Nice property with comfortable beds . Felt very safe , we had a job figuring out the keyless entry so there's no way any outsiders would manage !

Stayed in September 2021

We were a family of 5 and needed to use the sofa bed. Despite looking everywhere, we could not find any bed linen e.g. sheets, duvet cover etc. Not brilliant and no one to call at that time of night to sort.

Location very central - easy to get places.

Stayed in August 2021

Duvet, bed sheets and pillows for the sofa bed were quite hard to find. Other than that, there’s nothing bad to say.

The property is in an excellent location close by to the station which makes it very easy to get around London. The apartment also has a nice modern feel to it with a good communal area.

Stayed in May 2021

5 adults were booked but the sofa bed wasn’t set up for a 5th person, no duvet covers, fitted sheets or enough towels for 5 guests provided, a duvet was in the cupboard but was stained so didn’t feel comfortable using it so used my coat as a duvet instead and maintenance staff failed to provide bedding (the attempted to do so at 10:30pm when we were at a concert) then didn’t try to attempt again. A lot of surface dust in property. Locking system complicated at first but easy when you know how. A lot of information required by staybeyond for a UK booking and if you are travelling in a group this is quite a hassle. £250 deposit refund had to be chased. Not enough crockery/glasses for 5 people.

Reasonable price for location, handy for tube and amenities

Stayed in December 2023