There was breakfast?! I was a little surprised that there wasn’t a daily room cleanup.

Stayed in April 2024

I stayed for 3 nights and not once the room was cleaned, it was surprising that not even once the room service staff came or visited to do housekeeping.

Value for money, room size was reasonable. The location is quite nice as you can get all buses/metro easily while Gloucester road underground station is just 5 mins straight walk.

Stayed in April 2024

It would have been great to have a coffee machine in the kitchen as there was always a queue for the machine in the entrance.

We were offered a free upgrade on our room, which made us feel very welcome. The location was excellent and having kitchen facilities was helpful for keeping food and eating on site. The bathroom was really well-equipped with towels and toiletries. The staff were always available and friendly.

Stayed in March 2024

Bathroom was a little tired, especially with a plastic/fabric shower curtain rather than a glass door. Tap fixtures in bathroom were shaking.

Very friendly front desk. Well-presented foyer with complimentary coffee and fruit. Room was well-presented with everything you needed. Bath products were lovely. Excellent, quiet location. Perfect for the museums, Hyde park, and princess Diana children’s play area.

Stayed in March 2024

Pillows were quite hard. Noise from street - but hard for hotel to manage that

Getting there. Coffee machine in reception. Hotel safe and secure.

Stayed in April 2024

Nothing

Location great for Royal Albert Hall. Clean, comfortable and great staff

Stayed in April 2024

I don't kown.It .

the quiet.

Stayed in April 2024

Bathroom with separate toilet- both tired looking Personally don’t like a toilet separate to a bathroom… a sink in there would be better.

Living area lovely Staff smiley and happy Area lovely

Stayed in April 2024

Corridors are a little tired looking.

Excellent location, less than a 10-minute walk to the Natural History Museum and Royal Albert Hall. Rooms were clean, bright and comfy.

Stayed in March 2024

Excellent hotel-apartments in a great location, clean and comfortable with everything you need. Kitchen is well equipped for breakfasts, reheating food etc. Coffee machine and free fruit in reception is a welcomed touch. The hotel is a short stroll from Gloucester Rd station on the Picadilly, District and Circle line - you can catch the Picadilly line to and from from Heathrow. We loved our stay made welcome by Citadines’ friendly, helpful staff.

Stayed in March 2024

The room and furniture are a bit tired and shabby

Great location

Stayed in March 2024

too small for 4 guests, smell from restaurants was in our room. I think, this room is suitable max for 3 person. it was very hard to sleep with this smell. it would be better if cleaning every day.

location, free coffee and tea on the ground floor for guests. planning of bathroom and toilet. but it would be better having faucet in toilet also.

Stayed in March 2024

Great location close to museums, Hyde Park and public transportation. Plenty of cafes and restaurants and pubs in the area. We had a duplex studio which was perfect for the 3 of us. We enjoyed having a little kitchen with a toaster, microwave and even a dishwasher in our room. The hotel supplied tea, instant coffee and bottled water in the room plus there was a coffee machine and water distributor downstairs in the lobby. The people at reception were really friendly and helpful.

Stayed in March 2024

water temperature was far too hot and room stuffy

central but very quiet, spacious

Stayed in March 2024

Location was great, staff was helpful and friendly. Loved the coffee machine in the morning!!

Stayed in March 2024

Location

Stayed in March 2024

The shower and bathroom taps need improvement

Friendly and helpful staff. Clean and comfortable room

Stayed in March 2024

Reception area was clean, nicely decorated and smelt divine! Use of the hot drinks machine in the lobby was free to guests which was a lovely touch! Apartment had everything we needed for our stay. Sofa bed was very comfortable! Location is very central.

Stayed in March 2024

We had booked a room with a double bed and a child bed. reception did not inform the guests how to make the child bed from the sofa. Also there were two twins and not a double bed - as we were rushing did not have time to raise this with reception.

Good staff - great location

Stayed in February 2024

Second visit

Perfect for families

Stayed in January 2024

Car parking facilities could be better! On our previous visits, we were provided with a parking space, but this was not the case this time. This did cause some stress trying to find a parking space elsewhere.

Excellent location in Central London. Close to the Royal Albert Hall where we had booked a show.

Stayed in February 2024

One always thinks that it can be better. For two persons is great but for three I think few more things are needed, maybe few shelves, armchair or lazy bag for the living room and it would be perfect.

I would put people here in front of location. Location is great, but everybody was so helpful and responsive. I am really delightful. Check-in, check-out with zero fuss. Apartment was spacious and clean. Also, coffee in the lobby is great.

Stayed in February 2024

Thin walls, could hear outside noise

Lovely and central

Stayed in February 2024

A little tired around the edges but nothing that particularly affects the stay!

Great location Lovely staff and nice reception area with free coffee and fruit Good sized room

Stayed in February 2024