Buckingham Gate, South Terminal, Gatwick Airport, Horley, RH6 0NT, United Kingdom
#7 of 15 hotels in Horley
Guests' ChoiceBased on 1527 hotel reviews
8.1Cleanliness
8.7
Comfort
8.8
Location
8.8
Facilities
8.4
Staff
8.7
Value for money
7.8
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End of dialog contentReviewed: 25 April 2024
Gregor
SloveniaMaybe start serving breakfast a bit earlier. Many use this hotel due to very early departures from the Gatwick.
Close to the airport. Good continental breakfast. Good value for money.
Stayed in March 2024
Reviewed: 24 April 2024
Lynne
United KingdomHotel was conveniently placed for airport facilities wete clean staff welcoming and helpful
Stayed in March 2024
Reviewed: 21 April 2024
Addicott
United KingdomParking
Location
Stayed in March 2024
Reviewed: 21 April 2024
Steve
AustraliaWhen checked in after LONG journey and further 10 min walk it's annoying to find the key cards don't even work necessitating a trip back down to Reception where I get a cursory shrug and replacement key cards which DO finally work. An apology would have been nice but the young lad on Reception was a trainee judging by his name badge so perhaps politeness comes later in his training
Comfortable bed v clean bathroom and restaurant was excellent
Stayed in April 2024
Reviewed: 21 April 2024
Debi
United StatesNo fresh air via a window. No microwave in room.
Good bed, nice and quiet! Good breakfast. Shuttle to airport. Lovely positive staff!
Stayed in April 2024
Reviewed: 19 April 2024
Julia
United KingdomIt was a lon way from the terminal and the shuttle was very expensive for the length of journey
It was clean and comfortable
Stayed in April 2024
Reviewed: 17 April 2024
Gareth
United KingdomI found the pre-payment for a tab slightly confusing and I was told this would be refunded to which it hasn't yet been done.
The room was spacious and comfortable. There was plenty of space and the quality of food was very high with the desk staff and morning staff very friendly.
Stayed in March 2024
Reviewed: 17 April 2024
Tmacza
United KingdomRoom was nice. The location was what we needed for an early flight the next morning as it was walking distance to the airport although there is also a bus you can catch
Stayed in March 2024
Reviewed: 16 April 2024
Daniel
Czech RepublicOnly the AC could work better
all was fine, excellent location - short walk from the South Terminal of Gatwick Airport. Good breakfast.
Stayed in April 2024
Reviewed: 14 April 2024
Mazza
United KingdomPlease can you signpost the entrance and route a bit better!
The hotel is an airport hotel, but a little more upmarket than the usual budget hotels, for example, the lighting is better and the room is larger than usual. It was very quiet since you are close to seeing planes land on the runway. It is about a 10 minute walk to the main terminal which I could do as I only had one bag.
Stayed in March 2024
Reviewed: 13 April 2024
Anna
IcelandThe breakfast hadn’t started when I had to leave for my flight.
Stayed in April 2024
Reviewed: 13 April 2024
Emma
United KingdomGood location helpful staff
Stayed in March 2024
Reviewed: 12 April 2024
Joseph
United StatesClose to airport
Stayed in April 2024
Reviewed: 12 April 2024
Martin
United KingdomThe room was too warm, and the controls appeared inoperative
Very nice room, excellent dining, close to airport
Stayed in March 2024
Reviewed: 11 April 2024
Rachel
United KingdomLocation
Stayed in April 2024
Reviewed: 10 April 2024
Dee
United KingdomN/A
Been close to Gatwick airport for an early check in so didn't have to rush in the morning
Stayed in March 2024
Reviewed: 7 April 2024
Karen
United KingdomService in the restaurant was slow
Stayed in March 2024
Reviewed: 5 April 2024
Taffrodo
United KingdomLocation very good. Staff excellent, rooms spotless.
Stayed in March 2024
Reviewed: 3 April 2024
Clare
United KingdomNeed a clearer pathway to terminal
Conveniently located to south terminal
Stayed in March 2024
Reviewed: 3 April 2024
Des
AustraliaNothing
Great amenities, very comfortable and super quite room and just a 5min shuttle ride to the South Terminal
Stayed in April 2024
Reviewed: 2 April 2024
Female
FranceYour poor online reputation for catering. My son had diarrhoea after eating breakfast in the morning. Suspected reheated food. Omelette was rubbery and dry definitely not freshly made. (We both ate the same food the night before so couldnt be that. In fact we ate at a nearby pub as we werent confident of your food.)
Room perfectly clean. Very friendly staff.
Stayed in April 2024
Reviewed: 2 April 2024
Andrew
United KingdomNothing
Great location clean comfortable
Stayed in March 2024
Reviewed: 1 April 2024
Anthony
United KingdomNothing.
The staff, the room was good and the bed was large and comfortable.
Stayed in March 2024
Reviewed: 1 April 2024
Michaela
United KingdomNothing it was fine
Clean and friendly
Stayed in March 2024
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