1 Great Cumberland Place, Westminster Borough, London, W1H 7DL, United Kingdom
#416 of 1,014 hotels in London
Guests' ChoiceBased on 2396 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
9.5
Facilities
8.2
Staff
8.4
Value for money
7.5
Free WiFi
8.6
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End of dialog contentReviewed: 11 May 2024
Patrick
United KingdomExcellent value. Clean and modern. Perfect location for central London. Great breakfast. Decent gym.
Stayed in May 2024
Reviewed: 11 May 2024
Gavin
United Kingdomit was just very very busy !
location
Stayed in May 2024
Reviewed: 10 May 2024
Lisa
United KingdomThe hotels vip lounge, times food ect , not what we had before so not as good , time of the alcoholserved 5pm not 12.00 noon, the mini bar not filled unless you asked for it
Location wad good easy to get about
Stayed in April 2024
Reviewed: 10 May 2024
John
United KingdomGreat hotel, great location, excellent atmosphere within the hotel with really friendly staff with a fantastic bar.
Stayed in April 2024
Reviewed: 8 May 2024
Ndeezee
AustraliaBreakfast was 'busy'.. coffee needs improving.
Great location, lovely welcoming foyer with good vibe. Directly across the road from Hyde Park.
Stayed in April 2024
Reviewed: 7 May 2024
Morven
United KingdomBusy check in and we had to move rooms. Got a wake up call at 6.30 that we didn’t order!
Location is right next to Marble Arch. Rooms are large and well equipped - comfortable large bed.
Stayed in May 2024
Reviewed: 7 May 2024
Tom
IrelandBreakfast was good but would be better if the drinks brought to your table by all the staff available. Too much getting up and down for breakfast so food might be cold when you arrive back with tea or coffee or visa versa. Could get check in a bit earlier as 3pm very late.
Location is second to none. . Room was what I expected. Facilities, decorations and bar were great. Staff were very attentive and welcoming. Umbrellas available at the door for rent and when returned money refunded. Very nice touch getting the vouchers for Frameless museum.
Stayed in May 2024
Reviewed: 7 May 2024
Saleh
Saudi Arabia1- most of hotel guests are Arab and no bidet on the toilet is an issue for us. 2- when I order food from the outside I have to go the lobby to take it, it should be delivered to my room, it now it's about security but it may take one of the hotel employee to take it to my room
In general it was good hotel
Stayed in May 2024
Reviewed: 6 May 2024
Pijush
United KingdomLocation ideal for Central London. Close to a car park with reasonable.
Stayed in May 2024
Reviewed: 6 May 2024
Claire
United KingdomCentral location and close to the tube station. Staff were very friendly. The room was clean and spacious
Stayed in May 2024
Reviewed: 5 May 2024
Mg
CyprusThe room for 3 adults we booked was too small. We could not even stand in the room at the same time. Very disappointing. We had to pay more to move to another room after facing a rude receptionist.
Location and breakfast
Stayed in May 2024
Reviewed: 4 May 2024
Catherine
IrelandN/A
Location was great and hotel was clean and staff were helpful. We got breakfast one morning in the hotel which was also really good.
Stayed in April 2024
Reviewed: 4 May 2024
A
United KingdomThe room view was not good at all
Close to high park
Stayed in May 2024
Reviewed: 3 May 2024
Boyle
United KingdomHotel is very busy and noisy downstairs. Breakfast in particular is very hassled and had lots of choices missing- staff just could not cope. Main complaint are the lifts. They work with your card and you are assigned a particular lift for your journey. It could take up to 20 minutes for a lift from the breakfast room on the basement. Just too complicated and too slow a system. This was a frustration for many, many guests.
Location- just off Oxford Street was even better than expected . Very close to Marble Arch tube Hotel is very attractive and colourful inside. Good facilities and 24hr shop etc. Drinks in the bar were lovely, breakfast was good and my mum was offered gluten free toast and other options.
Stayed in April 2024
Reviewed: 30 April 2024
Ahmad
KuwaitThe help of the housekeeping before midnight, they take very long time to support.
Location, cleanliness, cooperative of Alissa & Alexandria.
Stayed in April 2024
Reviewed: 30 April 2024
Willem
South AfricaJust very busy
Location
Stayed in April 2024
Reviewed: 30 April 2024
Rajeev
United Kingdombeds
location, bar
Stayed in April 2024
Reviewed: 30 April 2024
Mike
AustraliaComfortable rooms and great location across from Hyde Park.
Great location and right on top of Marble Arch tube station for the Central line.
Stayed in April 2024
Reviewed: 29 April 2024
Jamaan
United KingdomThe pillows were very light/thin not supportive.
Excellent location. Quite room
Stayed in April 2024
Reviewed: 28 April 2024
Khalifeh
JordanElevators are very busy
Location, staff, fast check in and check out
Stayed in April 2024
Reviewed: 28 April 2024
6314633868
United StatesHousekeeping wasn’t the best. Had to ask for soap. They didn’t clean the room one day at all.
Great breakfast included.
Stayed in April 2024
Reviewed: 28 April 2024
Verna
United KingdomThe breakfast was like a cafeteria as so busy but the food was fine especially the omelettes
Location
Stayed in April 2024
Reviewed: 27 April 2024
Sarah
United KingdomThe sound as night - quite noisey!
Great location, excellent atmosphere and decor !
Stayed in April 2024
Reviewed: 27 April 2024
Timothy
United KingdomThe beds were not very comfy. There was not enough staff at the hotel bar as ordering and receiving our items took years.
Loved the location of the hotel and the lively atmosphere at the hotel bar during the evenings.
Stayed in April 2024
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