Duke of Wellington, Sherbourne Street Cheltenham, Bourton on the Water, GL54 2BY, United Kingdom
#12 of 13 B&Bs and Inns in Bourton on the Water
Guests' ChoiceBased on 787 hotel reviews
7.6Cleanliness
7.9
Comfort
7.9
Location
9.5
Facilities
7.5
Staff
9.0
Value for money
7.8
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 April 2024
Magnolia
AustraliaTo leave
Every thing ,it was a country village inn,experience
Stayed in April 2024
Reviewed: 16 April 2024
Jason
United KingdomNothing
Great location
Stayed in April 2024
Reviewed: 12 April 2024
Pengers
United KingdomNothing
All the staff that I interacted with, were all very friendly and very helpful. The location was fantastic. I stayed during the winter, but all I can assume is during the summer, the garden area will be lovely.
Stayed in January 2024
Reviewed: 9 April 2024
Matsutom
JapanThe way to the room was a little confusing.
Breakfast was good. The bar was comfortable.
Stayed in April 2024
Reviewed: 6 April 2024
Peter
AustraliaThe location and staff were excellent
Stayed in April 2024
Reviewed: 6 April 2024
Sophie
United KingdomOld English pub in a great position. Staff all very helpful. We took our sausage dog who also loved it. Great value for the money, thank you
Stayed in April 2024
Reviewed: 5 April 2024
John
United KingdomNo Wi-Fi in the bedroom only in the bar. Nowhere to sit in the room except on the bed. Windows were very draughty and one had a pane of glass broken. Breakfast was served very slow and a little disappointing.
Easy to get where you needed to go. Better to park your car at the property.
Stayed in April 2024
Reviewed: 4 April 2024
Wai
United KingdomGd location, yummy breakfast
Stayed in April 2024
Reviewed: 1 April 2024
Wayne
United KingdomNothing
Good location and lovely village
Stayed in March 2024
Reviewed: 31 March 2024
Keeley
United KingdomRoom could do with a good lick of paint. Food was edible, just.
The pub is a nice place ,they had entertainment on the night i stayed, which was fantastic. Good selection of ales and food. Gorgeous location and beer gardens are beautiful. I didn't fancy a cooked breakfast the next day, and the chef happily made me a sausage and tinned tomato sandwich, which wasn't on the menu. He was the friendliest person i met here. The shower was good ,hot and powerful. Free parking is available in the main square and at the pub.
Stayed in March 2024
Reviewed: 31 March 2024
Lisa
United KingdomDuvet could have been warmer/ thicker.
Staff very friendly, room was comfortable and clean . Perfect location . Very good breakfast.
Stayed in March 2024
Reviewed: 30 March 2024
Romain
United KingdomThe room was a bit humide and not very clean (lube from previous client in the bedside table). A bit noisy at night, the bedroom is above the pub and we can hear the clients chatting of busy nights.
The location is ideal, and the car park convenient. Friendly staff.
Stayed in March 2024
Reviewed: 23 March 2024
Philippa
United KingdomI had an amazing night sleep! So nice to have a window that opens in the room!
Stayed in March 2024
Reviewed: 11 March 2024
Jaime
United KingdomLocation is amazing. Everything is within walking distance and the accommodation is clean and cosy. The staff are very welcoming and food is good.
Stayed in March 2024
Reviewed: 11 March 2024
James
United Kingdomone of the rooms was quite noisy, above the band with little sound proofing. The band did finish at 10:30pm so it wasn't too much bother
good location, value for money, friendly staff and good breakfast
Stayed in March 2024
Reviewed: 3 March 2024
Gary
United KingdomNothing to dislike.
Breakfast was enjoyable. Location perfect. Will be returning when the weather gets warmer. No complaints.
Stayed in February 2024
Reviewed: 19 February 2024
Matthew
United KingdomExcellent location and lovely full English breakfast! Would stay here again.
Stayed in February 2024
Reviewed: 12 February 2024
Stephanie
United KingdomN/A
Location excellent break very good friendly staff
Stayed in February 2024
Reviewed: 5 February 2024
Jackie
United KingdomSignage to my bedroom was a little confusing, Could have been mor clearly indicated
Very comfortable bed. Breakfast was excellent and my dietary needs were fully met !
Stayed in February 2024
Reviewed: 1 February 2024
Steve
United KingdomI have 2 friends who are coeliac. With my original booking I aske for gluten free bread and sausages for breakfast. I als asked if they could get some gluten free beer in. I phone on the week of our visit and the hotel confirmed our needs. However on out arrival there was no gluten free beer , only gluten free lager. At breakfast there was no gluten free bread or sausages. Very disappointing. Staff did offer to pop out for some gluten free bread but we declined. We should not have been in this position in the first place.
The location was excellent, rooms comfortable, warm and clean if a little small. Met my expectations for a 3 star hotel
Stayed in January 2024
Reviewed: 25 January 2024
Natasha
United KingdomGreat location in Bourton, very accommodating for dogs, friendly staff and lovely breakfast.
Stayed in January 2024
Reviewed: 23 January 2024
L
United KingdomWonderful warm friendly staff
Stayed in January 2024
Reviewed: 14 January 2024
Gareth
United KingdomNothing
Location
Stayed in January 2024
Reviewed: 14 January 2024
Steve
United KingdomGreat location Lovely London pride
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content