We didn't get twin beds as requested (this had been previously confirmed) and the kitchen area wasn't too clean. Some of the crockery felt dirty, like it had been rinsed and put away. The inside of the cupboards felt also dirty. There was nothing to clean with, apart from a bit of washing up liquid and dishwasher tablets (which is what we had to use the most). Not even a sponge, a cloth or tea towel. Luckily we had packed our own, just in case! The arms of the living room sofa felt loose/broken and the dining table had some marks on.

This is for Elms Way 33 apartment, as we got moved. The decor was nice and fresh, the beds were comfortable and the apartment felt homy. We enjoyed our stay overall.

Stayed in April 2024

could do with a more comfortable and user friendly sofa and chair set only moan im afraid

great location walk to centre 5 mins brilliant comms booking in and out made simple nice accomodation comfortable and functional

Stayed in June 2023

there was a few cobwebs and the shower tray was needing siliconed as it was very black.

great and quiet location. everything that was needed for a couple of days stay was there.

Stayed in May 2023

The en-suite requires updating and the shower sealant replaced.

The location was perfect. The flat was very spacious. It had everything you needed, a home from home. Lots of towels, extra bedding, toiletries and cleaning materials. Clean and comfortable flat

Stayed in December 2022

N/A

Great location for trip to races. Handy for both race course and town centre. Spacious and well appointed apartment with plenty parking.

Stayed in September 2022

I think this apartment pretty much met my expectations a very slight observation is that the apartment was maybe due for a deep clean and the ceilings above the bath and shower were a bit discoloured, probably due to previous guests not switching on the extractor fans.

Very spacious and comfortable apartment with ample parking, easy to find and close walking distance to the town centre and beach, there is a supermarket close by.

Stayed in July 2022

No instructions for anything so left to try and figure out heating, hot water etc. With the result that the heating never went off and we had no hot water. Also no cleaning basics supplied like washing up liquid or even a cloth to wipe down surfaces.

Lovely apartment, very clean and comfortable. Very spacious and great location.

Stayed in October 2021

There is a very definite constant smell of drains in the main bathroom, no teabags or sweeteners had been left for us in the holder. Television was fairly small for size of lounge area. Shower cubicle in en-suite needs some attention. Outside door/buzzer entry not secure, just pull to open so needs fixed.

Spacious, clean, comfortable beds.

Stayed in August 2021

Ok

Stayed in July 2021

From staying in other self catering places, I would suggest that having some information leaflets or a folder with helpful information about the area (what to visit, nearest shops) as well as pertinent instructions about the apartment (how to leave the flat ... bedding, towels, etc; how to work the dishwasher, where the tablets were, instructions for the washing machine). Also small things like salt or vegetable oil would have been a helpful thing to have in the cupboard.

Incredibly comfortable beds, well proportioned, having an ensuite shower and a family bathroom were wonderful, clean.

Stayed in June 2021

The carpet was grotty and badly stained, so I felt I had to keep my shoes on (didn’t even want to walk on the carpet in my spare socks). The crockery in the cupboard was not only unwashed, it was a mish mash of cheap quality. No teapot. Only one plastic egg cup. The saucepans were disgusting, full of rust and baked on burnt stuff. The tea towel was cheap and non-absorbent, so useless for drying dishes. Only 1 tablet for the dishwasher even though we were staying 2 nights. No toilet roll holder. Not enough chairs - we had to move 2 chairs into the bedrooms so we had somewhere to put our clothes. NO towel rails in the entire flat so impossible to hang them anywhere to dry if you wanted to shower morning and evening. Lastly, the lounge walls are painted a dead grey colour, so it felt cold and unwelcoming and we kept the lights ON in the day to try and counteract the feeling of a prison cell. Just saying .

Good location. Quiet. Close to a fantastic Indian restaurant called 3idiots.

Stayed in September 2023

We were moved to a different apartment the before are arriving 22 the double bed were 2 singles push together the carpet were full of stains and wood chipping of the side board in kitchen some bath towels had stains on could open the windows and sofa bed was not set up for as requested because we were getting there at tea time apart from that was a lovely apartment just a couple of things let it down and mold in bathroom and shower room in one of the bedroom

The place looked nice and big just what we needed had everything in that we needed

Stayed in August 2023

my review is for another apartment the arran view. we got call about an issue,staff was so sincere and apologised and offered us the arran view that property was superb clean comfortable beds the whole apartment was lovely. I’m 100% sure the original property would no doubt be of the same standard. will defo use donnini again for our next stay in Ayr

Stayed in May 2023

Room was cold, heating did not work Pots pans were dirty with remains of food from previous user

Location was great Collection of key straight forward

Stayed in September 2022

There were a couple of faults on arrival which shouldn't be allowed to happen. One of the toilets and the tumbler dryer were not working. The office staff were unaware of this and leapt into action as best they could but the latter problem persisted throughout our stay.

The back up from the Donnini Apartments staff when things went wrong was very good, they were extremely helpful. The flat itself is very nice, and was very comfortable.

Stayed in July 2022

Maybe leave some bleach or air freshener as there was a definite smell in the main bathroom

Apartment was lovely and the bed was comfortable, an d only a 15 minute walk to the racecourse

Stayed in October 2021

Location right next to a car mechanics very noisy the area let it down a little but the apartment building Was clean the apartment was secure just the door to the apartment block that was not secure

It had everything including a washer dryer and dishwasher

Stayed in August 2021

Needed a good clean, oven, under beds etc

plenty of storage space

Stayed in August 2022

There are no comments available for this review

Stayed in July 2021

There are no comments available for this review

Stayed in July 2021

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in April 2023