Raw Dykes Road, Filbert Way, Leicester, LE2 7FL, United Kingdom
#13 of 30 hotels in Leicester
Guests' ChoiceBased on 3083 hotel reviews
7.6Cleanliness
8.2
Comfort
8.1
Location
8.5
Facilities
7.7
Staff
8.7
Value for money
7.9
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 April 2024
Jason
United KingdomAir con broken but heater provided.
Clean and comfortable.
Stayed in April 2024
Reviewed: 21 April 2024
Emma
United KingdomCost of drinks were really expensive Need a vending machine for snacks
Brilliant location for what we needed
Stayed in April 2024
Reviewed: 8 April 2024
Peter
United KingdomHelpful staff Good breakfast Clean room
Stayed in April 2024
Reviewed: 31 March 2024
Alan
United KingdomMaybe a bit more choice for breakfast ?
The breakfast was as advertised and very good. I have stayed here several times before so the location suited my plans. Very happy with everything.
Stayed in March 2024
Reviewed: 17 March 2024
Andy
AustraliaThe breakfast was a bit average but I know I wasn't paying for anything special. I probably should have bought breakfast out.
It was a good price for a good room and parking.
Stayed in March 2024
Reviewed: 11 March 2024
Elsie
United KingdomSeats in lobby a bit torn and tatty breakfast was cold, no facility for hot milk for the baby.
Easy to find central location friendly helpful staff good parking
Stayed in March 2024
Reviewed: 10 March 2024
Zoe
United KingdomNo Plug socket near mirror to do hair need mirror near table
Stayed in March 2024
Reviewed: 4 March 2024
Iain
United StatesThey are in need of refurbishing. However the staff make your stay as welcoming as they can. Heating has failed that night and they offered heaters
Breakfast was good choice
Stayed in February 2024
Reviewed: 1 March 2024
Terry
United KingdomBetter pillows needed…. Truly awful … a bit like trying to sleep with a breeze block under your head !!!
The staff were all super helpful
Stayed in March 2024
Reviewed: 29 February 2024
Vij
United KingdomBreakfast was ok. No fried eggs😪
Stayed in February 2024
Reviewed: 27 February 2024
Kristina
United KingdomCooked breakfast would be better cooked from order and nosey Air con this time in room we had
Location for match day and room comfort and view of stadium
Stayed in January 2024
Reviewed: 16 February 2024
Mark
United KingdomI was booking in a hurry and didn't thoroughly check the location - it's a far way out of the city centre.
The room was very comfortable and the staff were friendly. I loved the view over the river. It also has inclusive breakfast which swung it for me.
Stayed in February 2024
Reviewed: 12 February 2024
Michele
United KingdomThe breakfast was ok but could have been more enjoyable
Great access to all facilities, comfortable & pleasant atmosphere
Stayed in January 2024
Reviewed: 11 February 2024
Aaron
United KingdomStaff were a little rude
Easy access to close by things
Stayed in February 2024
Reviewed: 1 February 2024
Colm
United KingdomI could have organised my travel better to have had time for breakfast!
Arrived very late, reception was excellent, room clean, quiet and comfy. Needed some documents printing in the morning and Robert in reception could not have been more helpful! Bonus was being able to leave the car in the car park while I went to my meeting.
Stayed in February 2024
Reviewed: 19 January 2024
Mccaffrey
United StatesThe hotel had no heating. They provided a in-room heater.
Staff helpful and friendly
Stayed in December 2023
Reviewed: 15 January 2024
D
United KingdomThe lights were all linked up so you couldn’t put an individual light on ….. eg: When I wanted to read in bed … I would have woken my partner up by putting ALL the lights on ! No central heating. There was a portable heater that we used. No AC working. Screaming kids with loud phones and iPads at breakfast !
Location … we caught a bus to the city. The staff were friendly and helpful. Beds were nice. 5th floor of the river was nice.
Stayed in January 2024
Reviewed: 15 January 2024
James
United KingdomSlow filling toilet cistern
Clean room, nice breakfast
Stayed in January 2024
Reviewed: 13 January 2024
Mrs
United KingdomThe carpets looked like they needed replacing. I could not tell if it was the pattern or if they were thread bare. The car park was not very well lit.
The walk-in shower and the included breakfast.
Stayed in January 2024
Reviewed: 9 January 2024
Sue
United KingdomNoise in room at bedtime coming from next door although it wasn't a bedroom just a cupboard or something. Loud creaking noises kept us awake in room 512
Breakfast lay out was very good but scrambled egg was awful there was a massive dish and it was nice and hot and fresh but it tasted horrible and was strange texture I only eat the scrambled egg but had to leave this time.
Stayed in January 2024
Reviewed: 7 January 2024
Debbie
United KingdomThere was no plug for the sink & when the water had gone down the sink it continued to make a funny noise for a few seconds afterwards, which was a bit annoying.
The Room was a good size. The bed was comfy & the shower was very good too. Breakfast was nice a self service option. The Hotel was an ideal location for the Leicester Tigers Rugby Ground.
Stayed in January 2024
Reviewed: 1 January 2024
Hany
United Kingdomthe breakfast is not good at all
Stayed in December 2023
Reviewed: 18 December 2023
Alice
SwitzerlandVery well located to attend Leicester City games. Clean basic rooms. Breakfast included was a nice addition.
Stayed in December 2023
Reviewed: 11 December 2023
Daimien
United KingdomThe pull out bed was awful Our child couldn't sleep on it so we swapped. Felt like a wooden board down the middle of it. Only 1 light switch worked, all on or none at all. 1 switch operated the bedside lamps and main lights
Nice and clean, breakfast great
Stayed in December 2023
Merzouga, Morocco
Gretna, USA
Xiamen, China
Rio de Janeiro, Brazil
Špindlerův Mlýn, Czech Republic
Darwin, Australia
Zadar, Croatia
Tremestieri Etneo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content