New toilet seat in bathroom didn’t fit toilet. Only reported at end of stay but could be dangerous for some.

Good location

Stayed in May 2024

Right next to the train station and the beach, friendly staff, spacious rooms, typical full breakfast.

Stayed in May 2024

Rooms were fine though they felt a little tired and it was quite expensive for the two of us for two nights. No lift if you struggle with stairs.

Great location and good breakfast. Some refurbishment has started but quite a few rooms haven't been done yet.

Stayed in May 2024

Aware of renovation work but they should be doing it in smaller chunks

Satisfactory breakfast

Stayed in May 2024

building work and scaffolding outside and room above the bar with the band so unable to sleep until 2 am

close to the water breakfast was good as was dinner

Stayed in May 2024

The hotel is under renovation and will hopefully be up to a lovely standard

The situation is perfect

Stayed in May 2024

In the process of renovating so obviously it’s not at its best. The street lights in the high street shine straight into the bedroom we were in - black out blinds need to be put in behind the curtains

Its position on the seafront is excellent. Staff outstanding and food excellent value

Stayed in May 2024

Quiet and window opened in room

Stayed in May 2024

Scaffolding up outside. Room decoration a bit tired.

Excellent breakfast.

Stayed in May 2024

I know there is refurbishment work under way which is improving the hotel well. The corridors will benefit from a spruce up when they get to them. A gluten-free menu would be really helpful.

Central. Very helpful staff. Nice meal.

Stayed in May 2024

Sadly mattresses, particularly in the double bed in the superior apartment, quality very poor. Felt every spring and rolled together in the middle. Not conducive to a good nights sleep :(

Lovely apartment, clean and modern, great location, staff were lovely , great apartment facilities highly recommend

Stayed in May 2024

Rooms are currently a bit dated, I hope they'll also be refurbished eventually (and made soundproof) to the same standard as the downstairs area. On Friday and Saturday evening there's very loud music coming from "The Riddler under the Nest", a bar/pub under the hotel. We could hear the music very well in our bedroom and it went on until 12:30 each both nights. We couldn't sleep until that had stopped.

It's a great location, with free parking opposite the hotel. Restaurant, bar and breakfast were very good. The hotel is being refurbished and the seem to have finished the downstairs and reception to a very nice standard. Rooms were not refurbished (yet). Staff were friendly and helpful.

Stayed in April 2024

Breakfast only from 8am was fine for me, but I'd have thought some people need to get going earlier. First day they must have been in a rush as there were no 'toast' plates, I had to get a dinner plate instead. There was only semi skimmed milk not whole milk. I asked the man in charge who said. 'This is Manx milk so the semi skimmed is about as good as other whole milk.'

My room was excellent. all i needed and absolutely silent through the night. Only annoyance there was no hot water in the taps. I reported this to reception. in the evening the water was hotter, but next morning it was cool again and not good enough for a shower. Apparently 'Salamander' had been working on the system

Stayed in April 2024

Cold tap in bathroom basin spins round . Toilet has annoying loud drip after flushing.

Location Good breakfast

Stayed in April 2024

At this moment (April 2024) the hotel is undergoing a huge and on-going period of renovation so there was scaffolding around many exteriors which made it look rather rundown. However, It's clear that the current owners want to improve the appearance and appeal of the hotel. Be aware however: if you have mobility issues there is no lift up to upstairs floors where all the bedrooms are located, so definitely wouldn't suit wheelchair customers.

The location is lovely, right by the beach and in the centre of Port Erin. The staff are fantastic; all 3 R's - Reception; Restaurant; Room Service - they all made my stay easy & enjoyable.

Stayed in April 2024

Excellent location friendly, helpful staff, great breakfast

Stayed in April 2024

The room was dated, although spacious and clean. The corridors between rooms/floors were pretty grotty, but you only pass through them briefly to get to your room and I assume that this will be addressed with the continued refurb.

Great location. Renovation work made for a great dining and reception area. Staff were friendly. Food was great.

Stayed in March 2024

The hotel is beautiful but the bedrooms are in need of an update. Even if they replaced the duvets and covers it would be a huge improvement . Very clean ,just tje beds need sprucing up

The staff and food were fabulous. Could not fault the service , every where , including the bedrooms and bathrooms were very clean . Good value for money . The breakfast was a little overcooked

Stayed in February 2024

Bedrooms are dated.

Food was lovely, the breakfast was really good too. Definitely good value for money.

Stayed in February 2024

Very old property under a long renovation. Lots of stairs and long corridors. No comfortable chair in room and TV very small for size of room. Needs decorating.

Lovely sea view near to beach. Adequate breakfast and staff efficient.

Stayed in February 2024

Building works . But needed for modifications,so can’t really complain

Location

Stayed in January 2024

Heating in the room was poor , freezing cold at night and the quilts were wafer thin

Breakfast was excellent

Stayed in January 2024

It is a very noice place to stay with pleasant views.

Stayed in January 2024

The bedrooms are very dated but I appreciate they are due to be upgraded

The hotel is in the process of being renovated and the renovated part looks great

Stayed in November 2023