Stonehill Road, Chertsey, KT16 0EL, United Kingdom
#4 of 13 hotels in Chertsey
Guests' ChoiceBased on 1031 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.9
Staff
8.8
Value for money
7.9
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
Andre
United KingdomFacilities. Too much noise from the outside of the room coming from I believe heating / air conditioning system. Way too loud The spa was very poor. It was definitely not at the level of the price charged by the hotel Steam room tiny, sauna super small
Staff friendly and accommodating The golf course was well maintained
Stayed in March 2024
Reviewed: 23 April 2024
Martin
United KingdomFood was so limited No simple bar food Just fine dining after 8.00 pm That’s not what everyone wants
Stunning
Stayed in April 2024
Reviewed: 22 April 2024
Colin
United KingdomNothing
The staff were very welcoming and the room spacious and comfortable. The supper in the Bistro was simple but very enjoyable. Breakfasty was very good,
Stayed in April 2024
Reviewed: 22 April 2024
Roy
United Kingdomexpensive food vs. quality in the 19th hole
swimming pools were great
Stayed in April 2024
Reviewed: 11 April 2024
Caro
United KingdomDinner in the evening could have been better.
Breakfast was excellent
Stayed in April 2024
Reviewed: 4 April 2024
Amardeep
United Kingdomcheck in is late 2 pm with a checkout at 11 pm rooms are not airconditioned and the central heating makes it quite stuffy
Great Golf Course, good restaurant and spa
Stayed in April 2024
Reviewed: 1 April 2024
Melanie
United KingdomThe room we had was amazing and very close to all the facilities, which was great! So many things to do to entertain the whole family. The staff were very friendly
Stayed in March 2024
Reviewed: 1 April 2024
Graham
United KingdomAll good.
We used Bar 19 for dinner and it was very good.
Stayed in March 2024
Reviewed: 20 March 2024
Chris
United KingdomThere was an IT issue with card payments in Flo's so no food could be ordered.
I recently stayed at FoxHills with my family and had a wonderful experience. The room was spacious with a comfortable bed and great shower. The bar area was charming, with a cozy fireplace and delicious cocktails – the cosmopolitan was a hit! The Fox Restaurant provided excellent value for money with delicious food, accommodating dietary requests, and prioritising our child's meal. The facilities for families were fantastic, including pools, playgrounds, and a soft play area. I enjoyed playing golf on the Bernard Hunt course despite the wet weather. Overall, it was a delightful stay, and I look forward to returning!
Stayed in March 2024
Reviewed: 12 March 2024
Dimitrios
United KingdomOur only concern was that the soft play area was often getting overcrowded with older children posing risk for younger babies. Age restrictions should be applied!
The hotel was excellent for a 4-star accommodation. Staff were friendly and professional. The porter went over and above to be of assistance. The rooms were good and more importantly comfortable, with only negative being able to hear footsteps from the rooms above. The food in the restaurant and room service far exceeded expectations.
Stayed in March 2024
Reviewed: 11 March 2024
Abinash
United KingdomThe bed was uncomfortable, could feel the springs and very flat pillows!
Lovely environment with amazing staff
Stayed in March 2024
Reviewed: 1 March 2024
Melissa
United KingdomWe booked a suite which was dated decor especially the bathroom not worth the money - the rooms need updating
Beautiful location, great club facilities, restaurant was a high standard - the food was delicious
Stayed in February 2024
Reviewed: 29 February 2024
Jelstons
United KingdomFood was great. Room was ok. slightly over priced. Facilities fantastic. Staff very friendly. Decor could be better
Stayed in February 2024
Reviewed: 25 February 2024
Selina
United KingdomThere’s nothing I didn’t like.
We had a very comfortable stay. The hotel can go beyond to accommodate our needs. The room and bathroom were huge. Very happy with our stay.
Stayed in February 2024
Reviewed: 25 February 2024
Andy
United KingdomThe spa isn’t located within the hotel but it’s only a few minutes walk
Amazing grounds
Stayed in February 2024
Reviewed: 22 February 2024
Nick
United KingdomNothing, was all very nice
Beautiful ground
Stayed in February 2024
Reviewed: 14 February 2024
Daniel
United KingdomThe facilities, grounds and rooms were excellent. I travelled with my 5 year old son and we were made to feel welcome and fully at home. The pools were fantastic, and perfect for a few days in half term.
Stayed in February 2024
Reviewed: 5 February 2024
Gemma
United KingdomThe facilities are amazing and staff extremely friendly and helpful!
Stayed in February 2024
Reviewed: 4 February 2024
Shabana
United KingdomRequested an additional bed as we were a family of 4. The baby was given a travel cot which was fine but the foldable bed for our 10 year old was awful. The thin mattress provided little to no support as our son sank into the mattress and the metal frame dug into his back. We requested additional padding and were told that house-keeping had closed. Nonetheless a member of the team apologetically brought us a thin duvet in hope that it would improve the lack of mattress support. It sadly made little difference. My husband and I felt very guilty and didn't expect him to sleep in the foldable bed, so our son slept with us in the double. A real shame regarding the additional bed as it ruined the experience for our son. Unless better quality foldable beds are offered, it would be better not to offer one at all.
Staff were wonderful, caring and friendly at all times, room was just as shown in photos, very spacious, stylish and chic furniture, wonderful view out of window. (junior suite)
Stayed in February 2024
Reviewed: 31 January 2024
Szabo
United KingdomThe breakfast was delicious,we had a lot’s of choices.The waiter was very helpful.
Stayed in January 2024
Reviewed: 24 January 2024
Debbie
United Kingdomparking was a long way from hotel.
Spa facilities. staff really helpful. clean room. lovely food
Stayed in December 2023
Reviewed: 12 January 2024
Joanne
United KingdomNo milk in the room for tea and coffee Big stains on the carpet right in the centre of the room
Did not have breakfast
Stayed in January 2024
Reviewed: 3 January 2024
David
United KingdomTV and shower were old and would have expected better for the price. Breakfast ordered on the last day didn't arrive after 40 minutes so we ended up walking out. This spoilt our final morning at the hotel.
The facilities were really good, Indoor and Outdoor Pool were great and Gym was big with plenty of up to date equipment. Food on site was good and great to have a place to watch sport. The room was big and had a nice view over the golf course.
Stayed in December 2023
Reviewed: 1 January 2024
Sarah
United KingdomBreakfast menu limited
Facilities
Stayed in December 2023
Sydney, Australia
Egling, Germany
Port de Soller, Spain
Pinos Puente, Spain
Sofia, Bulgaria
Åkersberga, Sweden
Ohrid, North Macedonia
Ghaziabad, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content