Reviews of The Chapter - Griffin House Hotel 3 stars
10 Connaught Street, Westminster Borough, London, W2 2AH, United Kingdom
#592 of 1,016 hotels in London
Guests' ChoiceReview score
Based on 322 hotel reviews
7.7Score breakdown
-
Cleanliness
8.2
-
Comfort
8.2
-
Location
9.2
-
Facilities
7.5
-
Staff
8.7
-
Value for money
7.8
-
Free WiFi
8.6
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 22 May 2024
Andreja
Slovenia23 reviews1 helpful vote9.0“Perfect location to explore London”- • Leisure trip
- • People with friends
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted via mobile
Nothing
Great location, clean, nice staff.
Stayed in May 2024
-
Reviewed: 21 May 2024
Laurenz
Germany5 reviews2 helpful votes7.0Good- • Business trip
- • Solo traveller
- • Single Room with Private Bathroom
- • Stayed 4 nights
- • Submitted via mobile
I was on the top floor where it was really hot and the room had no airconditioning
Stayed in May 2024
-
Reviewed: 13 May 2024
Ruben
United States17 reviews1 helpful vote9.0“I do recommend”- • Leisure trip
- • People with friends
- • Economy Triple Room
- • Stayed 1 night
- • Submitted via mobile
The alarm went off at 7 in the morning for 30 minutes. The employees didn’t know what to do. Wasn’t their fault though. She looked panicked and apologized.
I don’t know why the ratings are so low. The hotel is the nicest hotel for the price range in the area. I searched for many hotels for hours and stayed in many hotels in London this one’s by far the best one. It’s clean. The room doesn’t feel like a shoe box. Giant windows for fresh air. I’d stay again.
Stayed in May 2024
-
Reviewed: 6 May 2024
Andrius
United Kingdom9 reviews2 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Single Room with Private Bathroom
- • Stayed 2 nights
- • Submitted via mobile
Very limited space to put your things in bathroom, that was uncomfortable and frustrating. To be able to open blinds in the room you either have to be over 6 feet or climb on the bed! Not sure who planned, but for shorties like me it was not pleasant.
A very good and convenient location, close to Marble Arch station. Plenty of restaurants around, mostly Lebanese, but they were ok. Room very clean, bed comfy, water hot
Stayed in May 2024
-
Reviewed: 5 May 2024
Andrew
United Kingdom19 reviews7 helpful votes8.0“Friendly staff, excellent location”- • Leisure trip
- • Solo traveller
- • Single Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Room was a bit small
Great staff, very friendly, easy check in
Stayed in May 2024
-
Reviewed: 27 April 2024
Ann
United Kingdom4 reviews1 helpful vote8.0“As a solo traveller I would definitely stay again.”- • Leisure trip
- • Solo traveller
- • Single Room with Private Bathroom
- • Stayed 1 night
There was a television in the room but it required a code which could not be provided.
Very clean, comfortable bed and staff extremely helpful. Lovely little street off Edgeware Road with a short walk to underground station at Marble Arch.
Stayed in April 2024
-
Reviewed: 26 April 2024
Douglas
United Kingdom25 reviews1 helpful vote9.0“Very good location, convenient to public transport and attractions. Staff were very helpful”- • Leisure trip
- • Family with young children
- • Economy Triple Room
- • Stayed 1 night
- • Submitted via mobile
Quite small
Very clean. Staff were very helpful.
Stayed in April 2024
-
Reviewed: 24 April 2024
Helen
Norway5 reviews1 helpful vote8.0“Ok. We love London .”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
Terrible beds and it was noisy because of the traffic outside. We had to stay at the top....to many stairs.
Exellent location. Friendly staff.
Stayed in April 2024
-
Reviewed: 16 April 2024
Wilma
Canada2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Economy Twin Room
- • Stayed 2 nights
- • Submitted via mobile
A little run down and too many steps.
Great breakfast.
Stayed in April 2024
-
Reviewed: 15 April 2024
Nicolas
Switzerland101 reviews34 helpful votes9.0“Perfect place for a nice and cosy stay in London”- • Leisure trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
Quartier calme proche métro
Stayed in March 2024
-
Reviewed: 15 April 2024
Petr
Czech Republic29 reviews4 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 4 nights
The sound isolation is weak, only interior doors - I recommend to pack earplugs to get good sleep.
Great location, room clean and serviced every day, 24-hour front desk. Fair value for what we've paid.
Stayed in April 2024
-
Reviewed: 30 March 2024
Jordyn
United Kingdom1 review9.0“A quaint and wonderful stay in central London with great staff!”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
The room was quite small and the bathroom could have been cleaner.
The location was excellent, great food and shops nearby. It was also walking distance to many sights, we loved the convenience!
Stayed in March 2024
-
Reviewed: 23 March 2024
Natalie
Australia7 reviews8.0“Clean and comfortable with a great shower”- • Leisure trip
- • Family with young children
- • Economy Triple Room
- • Stayed 2 nights
- • Submitted via mobile
Very steep stairs with no elevator, makes it hard if you have big bags - the guy at checkin did bring them to our room for us which was a wonderful help. If you are staying down in the basement, you will get a bit of noise from the rooms above walking around, but it was fine once everyone was asleep.
The staff were excellent and very helpful, especially the gentleman at check in. The shower was hot with good water pressure, not always something guaranteed in London!
Stayed in March 2024
-
Reviewed: 21 March 2024
Sébastien
Luxembourg84 reviews13 helpful votes7.0“Considering the value-for-money standards in London, this is one of the better options”- • Leisure trip
- • Solo traveller
- • Single Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Window is an old English window where you think it is open even though it is closed.
Close to Marble Arch, Hyde Park and other tourist attractions in walking distance. Room was very small, but bed was comfortable.
Stayed in March 2024
-
Reviewed: 16 March 2024
Joseph
United Kingdom2 reviews8.0“Beautiful - luxury - convenience”- • Business trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Fantastic boutique hotel on a little square in London. Walking distance to everything. Highly recommend
Stayed in February 2024
-
Reviewed: 8 March 2024
Moa
Sweden3 reviews7.0“Simple but works for short weekend stay!”- • Leisure trip
- • Family with young children
- • Economy Twin Room
- • Stayed 3 nights
Small things could improve comfort such as a few hooks for clothes and towels, a chair or something to put things/bags on and a bathroom mat outside bathroom as carpet starts just outside shower. Easy fixes.
Good for short weekend stay. Clean, simple, small. Works well for that purpose when coming in late and leaving early! Nice beds, nice pillows and cover.
Stayed in March 2024
-
Reviewed: 4 March 2024
Amara
Qatar2 reviews8.0Very good- • Leisure trip
- • People with friends
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted via mobile
The only thing was that the washroom was very small and it was hard to take a shower in the shower area. Other than that everything was quite nice.
The property was quite clean and warm water was available at all times, quite near to the underground train station, safe neighbourhood and amenities were provided, the house keeping would clean the room and the toiletries were restocked everyday. All and all a very comfortable experience.
Stayed in February 2024
-
Reviewed: 26 February 2024
Frank
Australia1 review7.0“room size is very small.even at Local standard..but location is decent..reminecent to Harry Porter's”- • Leisure trip
- • Couple
- • Economy Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Difficult to locate 1st time...street numbers on connaught Street are not sequential..????
Excellent location
Stayed in February 2024
-
Reviewed: 20 February 2024
Palvasha
Germany3 reviews9.0“Staff kind and helpful, great location, everything spotless.”- • Leisure trip
- • Solo traveller
- • Single Room with Private Bathroom
- • Stayed 3 nights
- • Submitted via mobile
The socket for the kettle should be located where you can actually plug it in.
No breakfast, which was fine under the circs, as always breakfasted with my niece and her husband who were staying at a hotel nearby. Staff lovely and understanding.
Stayed in February 2024
-
Reviewed: 16 February 2024
Dianne
United Kingdom12 reviews8.0“Great location and would stay again.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
Blind was broken in the double bedroom so was unable to lift the blind. Didn’t worry us too much as we were out daily and it’s dark early. The heating didn’t work the first night but then it kicked in the second day. The bathroom fan was constantly on, even with the light switched off but I found where the switch was to turn this off when not using the bathroom/shower
Great location, 5 minute walk to Oxford street and Marble Arch tube station. Tesco, Waitrose and Sainsbury’s all a 5minute walk. Beds comfy and very useful the kitchen had all supplies so could purchase food to cook. Reception staff were great and let us leave our bags in the reception, as we arrived an hour early and after we checked out as our train wasn’t until 5.30pm Towels, hairdryer, coffee and tea sachets supplied. Only a 10 minute walk from Paddington station Overall a really good stay in the 2 bedroom apartment.
Stayed in February 2024
-
Reviewed: 8 February 2024
Sara
United States1 review1 helpful vote9.0“Would recommend 100% if you want a simple/practical stay in the center.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
Shower is practical but small - keep this in mind if this will bother you. A bit overpriced but it makes sense for London/the location.
Cute, simple boutique hotel. Locations is excellent and has everything you need for a simple stay. I stayed 2 nights and didn’t have any complaints. Clean and practical.
Stayed in February 2024
-
Reviewed: 1 February 2024
John
United Kingdom18 reviews1 helpful vote8.0“Nice room in a great location”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 2 nights
- • Submitted via mobile
The room needed a splash of colour
Location was perfect
Stayed in January 2024
-
Reviewed: 21 December 2023
Linda
United Kingdom19 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Economy Twin Room
- • Stayed 1 night
- • Submitted via mobile
Room a bit small but could walk around double bed.
A short distance from Marble Arch area. Room very clean and warm
Stayed in December 2023
-
Reviewed: 20 December 2023
C
United Kingdom1 review8.0Very good- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 1 night
Toilet too small - not user friendly, there is no shelf or hook to place inside shower area, nowhere to put to shampoo or towel. Poor sound insulation - can hear the noise very clearly from street and next room and upper floor as well.
Great location - few mins walking to Hyde Park
Stayed in December 2023
Guests also reviewed these properties:
-
Sant'Elmo Beach HotelCastiadas, Italy
-
Morgenfurt - Appartements 3 Sterne und Erdhäuser 4 Sterne in AlleinlageWeissensee, Austria
-
Habita Monterrey, a Member of Design HotelsMonterrey, Mexico
-
Relax Inn of MedfordMedford, USA
-
The David Livingstone Safari Lodge & SpaLivingstone, Zambia
-
Aquavista Hotel & SuitesAqaba, Jordan
-
G.S Plaza HotelBawaleshi, Ghana
-
We+ Coffee HostelQingdao, China
