Great location

Stayed in August 2025

As above.

It was a poor start with the room we were given and we had booked a few months before. We have a 2 year old and two month old and they put us on the second floor with no lift and it was a good walk to the stairs. But the manager sorted us right out, almost straight away and gave us a lovely room near the front door so access was quick and easy .

Stayed in July 2025

The pool and bar were closed during our stay.

Our room was freshly painted with a newish bathroom suite. We had a family room and the kids had their own separate alcove which was nice. We thought breakfast was good, very nice hash browns! Convenient location just a few steps from the seafront.

Stayed in August 2025

Gutted indoor pool was out of action, no suitable parking for blue badge holders, charges for parking only informed us on check out!

Nice building & good location, lovely & very attentive staff

Stayed in July 2025

Was surprised no bar facilities for hotel of this size, told awaiting their license which considering it was middle of August seemed strange.

Room was clean and a good size, breakfast was good plenty of choice, location excellent close to local amenities, harbour.

Stayed in August 2025

Parking is very limited and must be booked in advance. There’s no lift to the third floor, which can be difficult for guests with mobility or invisible disabilities. The room could benefit from an air conditioner, it was very hot at night, and opening the windows let in road noise, making sleep challenging. The television felt small for the size of the room, though this may not matter to everyone. Continental breakfast had very few items, really need a good rethink.

The location is excellent for the seaside and local amenities, with everything easily accessible on foot. The family room was spacious and well-equipped. The cooked breakfast was very good, and the coffee was enjoyable. Staff were friendly and helpful, even directing me to a free parking area nearby.

Stayed in August 2025

Unfortunately the outdoor pool and bar are being renovated so out of use. Will return again when completed.

Fab location. Good size, clean, comfortable room- lots of mini toileries and hot drink items provided., value for money

Stayed in August 2025

Hotel in general is looking a bit tired

Staff were great and helpful, breakfast also good

Stayed in August 2025

Nothing

The staff were friendly and very helpful, even allowing us to store suitcases when we got there early so we could go off and explore before our check in time. The room was clean and roomy for a twin, and tea and coffee were restocked each day. The pool was fantastic a little deep for shorter people 🙂 but fantastic for a little wind down time and open until 8pm. Breakfast was at a reasonable time , nice choice of items , staff willing to help if you had any problems. We were able to come and go as we pleased which was nice We enjoyed our stay here.

Stayed in August 2025

The window in my room couldn't be opened or closed from its original position. As it was hot I wanted to open it further for which I needed an unfindable key. Didn't spend that much time in my room so didn't get around to doing much about it but I'm sure the staff would have done something if asked. Also the carpet in the breakfast room I nearly caught with my foot and went flying, it had folded over, nearly had me over a couple of times. Perhaps a bit of double sided tape underneath would prevent that, other than that just had to be careful where I trod carrying a plate with food. Again I didn't bring this up, just forgot by the time I had eaten I suppose, as I didn't actually fall over, thank God. But this sort of stuff is common anywhere so I didn't make a fuss.

Lovely location, near the front, town centre not too far away providing you went the right way of course. The staff were very friendly and helpful, the meals were good , covered to keep warm with lids unlike some other hotels that leave them open to the elements. There were not too many people in the hotel so looking after the customers wasn't hard for the staff. Having said that, they still went out of their way. This is my one of many visits to Torquay and I was caught in 1995 by the mysterious water bug that recurs in Torquay, so I made sure to use bottled water for my teeth, not tap water. Just a precaution I took, once bitten twice shy. I did it in the Canaries as well so perhaps it was just myself. Certainly no sign of that this time, and I've been to Torquay many times since, so it's all good. As I have a bus pass now travel was easy. All the same I went on the train to Barnstaple and back for under a tenner, (with senior Railcard), the trains may not be the most modern but they have an old feel to them that appeals to me, modern is not always the best. But so cheap it's unreal. I wish it was that cheap around my way (Cambridgeshire), but some chance near London !

Stayed in August 2025

Booking.com advertises the hotel with free parking. On arrival we were hold it was £10 per night.

Excellent location and superb staff

Stayed in August 2025

It’s an old style hotel so that needs to be taken into account

The location was excellent

Stayed in August 2025

The breakfast was the saddest looking selection I have seen at a hotel. The whole property is very tired and down at heel.

It offered a 2 bedroom set up for the accommodation and the rooms were comfortable.

Stayed in August 2025

Change in management hence no pool or bar license. However, staff was upfront and courteous explaining it in advance by phone and were willing to offer parking space for free in lieu (not equivalent, but positive and helpful). Carpets in entrance, restaurant/bar could be improved as they looked super dated.

Super friendly staff, excellent room/apartment feel space, lovely location Close to shops and beach.

Stayed in July 2025

It could do with updating.

We stay here mainly because the staff are always so friendly and helpful. Also the hotel is in a good location.

Stayed in August 2025

Decor was a little dated Could do with seating in the garden Pools were not available during our stay

Friendly staff Spacious accommodation Great location: 5 mins to sandy beach & cafés Very clean Plenty of parking

Stayed in August 2025

Sadly the pool was under repair and could not be used. The patio area near my room was untidy and in disrepair. It appeared that no attention had been given to it for a long time. Breakfast staff were slow to clear tables. Perhaps some Quiet Please signage could be placed near the rooms area so that noisy families might have some consideration late at night...

I asked for a car space to be reserved (for a fee) and I was allocated a perfect spot right at the front door. The staff at reception (Paul and Freya) were very professional, helpful, and engaging. I booked an Executive Double Room. My room was wonderful in that it was large, high ceilings with old world decor, and direct access to an outdoor patio area. The hotel is in a perfect location for accessing the town, beach, fairground and parklands.

Stayed in August 2025

Was only informed a week earlier that new management had took over & there would be no bar or pool which we booked for the bar in the hotel & had to keep asking for clean towels & things cause wasn't coming often enough into room

Room was lovely & bed was comfortable & location was good

Stayed in August 2025

Not the hotels fault , but we only found out the pools weren't open afew days before we were arriving , apparently booking.com should make that clear on booking

Location was fabulous , our room was bright and comfortable

Stayed in August 2025

Dated decoration- updates due to be done Closed facilities during stay Restricted window opening but there was a fan

Very clean Friendly staff Alternative use of facilities whilst the hotels were closed Near to the beach Tidy family friendly gardens Dog friendly Parking on site

Stayed in August 2025

Reception and communal areas are a bit tired.

Spacious, clean room with toiletries and tea and coffee facilities.

Stayed in August 2025

Decorative animal little tired, but to be fair they've just changed hands, so improvements are planned they said. It was a shame the indoor & outdoor pools were not operational but we used the beach so not an issue for us

Very spacious, huge rooms, very clean. The location 5 min walk to the beach was excelkent

Stayed in August 2025

We were unable to access the swimming facilities due to a change in management, ( local swimming options were offered) I would say it needs a little modernising but it really didn't bother me cuz I have had a lovely time.

Very friendly and helpful staff. Great location :10 minute walk to train station, 5 min walk to Marina beach and restaurants. Very clean and very spacious bedroom with sea front view. Very quiet area. Will definitely stay again. Thank you.

Stayed in August 2025

Marked down because the pool and bar were not functioning yet, i was not aware of this upon booking

Excellent service from staff, very welcoming. Location is good and parking was very easy Rooms very clean and comfortable Good breakfast

Stayed in August 2025