Lack of staff and distance of reception to hotel

The rooms were lovely and well laid out. The small kitchen areas on each floor with vending machines, water microwave etc useful

Stayed in June 2024

Close to home Convenient

Stayed in June 2024

Nothing to mention.

Very clean and new, lots of charging points, which is unusual, would recommend, new and fresh!

Stayed in June 2024

Air conditioning was loud and I couldn’t quite get it to a comfortable temperature. The opaque dividing glass on the balcony had gaps between the panels that children could - and did! - peer through, which was a bit of a nuisance. The panels are also too low so adults can see above. With no sort of netting at the bedroom window, if you open the curtains to let the light in and observe the animals you can be seen in bed! Felt like very little privacy overall. Room on each floor with microwave and ice machine was a really nice touch, sadly the vending machine was broken and so not stocked.

Exceptionally clean, good-sized room. I always like when hot chocolate is included in the tea tray! Bath and shower both very good; good pressure, temp, filled quickly. Lovely luxurious temple spa toiletries, what a treat! Staff were really friendly, welcoming and knowledgeable.

Stayed in June 2024

The Hotel was lovely .. we booked a parkside room overlooking the wildlife park would recommend as you can watch the animals from the comfort of your rooms windows or balcony

Stayed in June 2024

I liked everything about it. Can't think of any improvements that could be made.

Location is great - attached to the Yorkshire Wildlife Park and right next to some nice shopping opportunities at The Hive. Excellent parking provision. The rooms are well equipped with easily controllable airconditioning (on the three days a year you need it - including when we stayed), comfy beds and a rainfall shower. Lots of storage although we were only staying one night so we didn't need very much. Staff are amazing at every level and can't do enough for you. Food is a little expensive but I guess that's to be expected given the location. Reception arranged for a bottle of prosecco to be sent up to our room for our anniversary and the staff had left a card and bath towels arranged like a heart on the bed, which was sweet and very much appreciated. This time we went to the park as well and spent a very pleasant day there. We were surprised by how much we enjoyed it and we will return.

Stayed in June 2024

Sadly most shops where closed when we arrived at 7pm, no swings and slides for the kids. Missed the hotel reception when we walked from the disabled car park

Excellent room, comfy bed, fully stocked tea and coffee making facilities, ample fresh towels and complimentary toiletries. Impressed with the shared kitchen & 24hr drinks and food machine

Stayed in June 2024

There was nothing I didn't like.

Easy to get to, very clean,& good food, staff were all very friendly & helpful. The wildlife park was outstanding, the only thing I could find to complain about if I was looking to find something is the distance from the carpark to the hotel if it was wet.

Stayed in June 2024

Everything was superb. Staff so friendly. Everything spotlessly clean and breakfast so good and not greasy.

Stayed in June 2024

Dirty scirting board in Bath room fithy mirror in main room.

Great location very comfortable.

Stayed in June 2024

Leaky shower

Clean, accessible to the park, rooms have everything we needed for our stay

Stayed in June 2024

Great for a visit to the safari park. Hotel was comfortable we had a family room with two small children and it was fine for a very short stay.

Stayed in June 2024

Bathroom shower tray looks a little grubby. No opening windows to room for fresh air.

Rooms were spacious and comfortable, views over Park lovely. Friendly helpful staff.

Stayed in June 2024

Facilities were excellent and the room was spotless. Breakfast was great. We also visited the wildlife park and that was the best we have been to.

Stayed in June 2024

N/A

It was very comfortable, the staff were friendly and the food was delicious. The staff went out of their way to help make the trip special for my husbands 40th and it was greatly appreciated.

Stayed in June 2024

Parking is far from the hotel as is the reception

The room was great

Stayed in June 2024

Next time I'd like to stay parkside and have a sunny balcony!

Excellent place to stay for visiting the Yorkshire Wildlife Park. It feels like a holiday resort which was quite fun. The Bistro is great for food, good choice and friendly.

Stayed in June 2024

That you were unable to open the windows in the hotel room. Also, the sink didn't empty quick due to blockage. Be good if the thermostat (air con control) could be lowered further than 19 degrees.

Lovely view and very modern hotel.

Stayed in June 2024

Grounds at the back of the hotel where we were facing the park were scruffy. We had to get our binoculars out to see many animals from the balcony which felt like a disappointment.

Staff were friendly and wonderfully smiley and helpful,

Stayed in June 2024

only thing is there’s nothing for guests and children to do at night as everything shuts

I like the fact is so clean

Stayed in June 2024

Couldn’t fault anything.

Great accommodation especially for families with children. Play barn was brilliant and evolution restaurant such a great experience for our large party, nothing was too much trouble. We would definitely recommend Hex stay for friends and family visiting Yorkshire Wildlife Park.

Stayed in June 2024

maybe the view but if you can afford it you can have a room over looking the park.

breakfast was brill Just a little disappointed. The room was massive spotless very modern.

Stayed in May 2024

The reception isn't with the hotel. About a 2 minute walk separates theses. Some.new building works are ongoing but didn't really draw attention from the stay.

Being central to the wildlife park makes this the ideal stopping point. Ple ty or small boutique shops also and amazing staff

Stayed in June 2024

Check in time could have been earlier to allow us to enjoy the room for longer.

The breakfast was lovely. The view from our balcony was AMAZING!

Stayed in June 2024

Bathroom was tired despite being a relatively new hotel. With dirty grout, cheap shower shower screen and didn’t feel like over a £209 price tag. Same with the overall fixtures and fittings in the room it was ok but I expected a more luxury experience for the price tag

Location, size of room,

Stayed in May 2024