164 Malpas Road, Newport, NP20 5PP, United Kingdom
#10 of 14 hotels in Newport
Guests' ChoiceBased on 2070 hotel reviews
7.2Cleanliness
7.8
Comfort
7.7
Location
7.5
Facilities
7.2
Staff
8.9
Value for money
7.7
Free WiFi
8.2
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End of dialog contentReviewed: 7 May 2024
Donna
United KingdomToilet was really low
Friendly staff
Stayed in May 2024
Reviewed: 7 May 2024
Terry
United KingdomLocation
Clean rooms/staff
Stayed in May 2024
Reviewed: 6 May 2024
Julian
United KingdomWasn’t in a particularly nice area and it was very basic. That said, it is a budget hotel. The unfortunate thing is, when hotels operate dynamic pricing models that push the prices up when events are on locally, you end up paying premium money for budget facilities and value for money is not at its best!
Staff were great and the place was clean
Stayed in May 2024
Reviewed: 6 May 2024
Yaseen
United KingdomShower door had a see through hole that's not suitable for a share room
Breakfast
Stayed in May 2024
Reviewed: 2 May 2024
Stephen
United KingdomVery basic. Complete lack of facilities and right next to the M4 so that needs consideration if you intend staying there. The bathroom is in a plastic pod installed in the room but the toilet is in a seperate room and probably the lowest pan I've ever sat on; if you struggle to get up and down it may be difficult.
It's cheap.
Stayed in May 2024
Reviewed: 30 April 2024
Christine
United Kingdomtv wasn't working ,kept going fuzzy all the time unable to watch Toilet was a NIGHTMARE.i F YOU ARE ELDERLY.Very very low,we would not have been able to get up or down on the toilet without pulling ourselves up on door handle.Would have to book disability room next time All staff lovely and very helpful,thank you. Lovely pub under subway,short walk for food
room basic but fine,clean bedding great
Stayed in April 2024
Reviewed: 29 April 2024
Tariro
United KingdomThe room did not have a phone charging port which would have been nice to have Their system and booking.com were not in sync as we had booked with breakfast option but their system said not and it was very embarassing being told that you do not have breakfast especially after you had eaten.
The room was clean and smelled good. The staff was so helpful and so accomodating.
Stayed in April 2024
Reviewed: 28 April 2024
Adam
United KingdomStaff nice and helpful
Stayed in April 2024
Reviewed: 28 April 2024
John
United KingdomRight next.to motorway so you wouldnt want to be on holiday here but an excellent.pit stop
Ideal for a visit to passport office and dog friendly ok for one night friendly helpfull staff Continental breakfast good selection all you can eat comfy bed clean room good shower.and value for money
Stayed in April 2024
Reviewed: 23 April 2024
Jo
United KingdomThe staff here were amazing, they were lovely and went out of their way to be friendly and helpful. Genuine and caring helping with taxis, directions and advice. Even when I wasn’t feeling well they were super-staff. I’d definitely nominate this team for an award 🥇 🙌🏻🙌🏻 so any recognition of this would be great.
Stayed in April 2024
Reviewed: 23 April 2024
Ken
United Kingdom"no evening restaurant"
"free parking"
Stayed in April 2024
Reviewed: 21 April 2024
David
United KingdomN/a
Clean and functional
Stayed in April 2024
Reviewed: 18 April 2024
Jonathan
United KingdomThere was some strip lighting around the room which I couldn't seem to turn off. Some of the lights didn't work properly & were flashing on and off.
Basic but comfortable & good free wifi. Reasonable continental breakfast.
Stayed in April 2024
Reviewed: 15 April 2024
Dave
United KingdomBreakfast was excellent and the staff were brilliant we had a great time really value for the price
Stayed in April 2024
Reviewed: 14 April 2024
Inga
United Kingdom1. No toilet brush and water presher enough only for one flush 2. No privacy in toilet - my hubby could hear everything that happened in the toilet 3. 9.30 am cleaner wanted to start cleaning, good that our dog start barking, otherwise she would see me without clothes.
Good location and normal mattress
Stayed in April 2024
Reviewed: 14 April 2024
David
United KingdomThe toilet was quite low and not having the shower as part of the bathroom was 'strange'.
The room was basic but clean and comfortable.
Stayed in April 2024
Reviewed: 12 April 2024
1sarah
United KingdomA little too basic for me, I would have liked to have been able to make tea/coffee but the room is just a basic room with double bed, shower closet with basin in the room and then a separate little room for the toilet. For what you pay it is what you expect. Heating was broken during our stay so it was a bit chilly the first night, there was a sign but I did not see this until the next day at which point I asked for a fan heater which was provided and the second night was better. First night we arrived the car park was jammed full (local football match) so parking was a bit tight but the next night it was fine.
Rooms are basic as you would expect, a little bit too basic for my liking but it did include a light breakfast which was ok each morning. Staff were very friendly and helpful.
Stayed in February 2024
Reviewed: 12 April 2024
Parveen
United KingdomStaff was friendly
No break fast I did but location was easy
Stayed in April 2024
Reviewed: 7 April 2024
Paul
United KingdomThere is a bit of a walk or taxi ride to Newport town centre and train station.
There was hot drink making facilities in the room with tea and coffee available, unlike no hot drink making facilities in ibis budget Cardiff. It is also close to the M4 if travelling by car.
Stayed in February 2024
Reviewed: 3 April 2024
Phil
United KingdomNotjing
Close to the M4 and great value for money
Stayed in March 2024
Reviewed: 2 April 2024
William
United KingdomThe toilet cubical is in a narrow, confined space. Lower than the average toilet. There was no outside area for seating.
The hotel's location is great. It's situated next to the M4 with adequate parking. Staff were absolutely fantastic, friendly and helpful.
Stayed in April 2024
Reviewed: 31 March 2024
Richard
United KingdomOnly issue to mention, the sink was dripping a little
Anything I asked for, was there immediately
Stayed in March 2024
Reviewed: 24 March 2024
Tanya
United KingdomSlow lift. Parking. Car park says cars only but lots of vans parked there. Although can park away from front of hotel has ample room, it’s awkward to carry case, laptop etc Not allowing vans to park in the main car park would help
Basic but clean. Staff great
Stayed in March 2024
Reviewed: 17 March 2024
Babunath
United KingdomThe toilet is very congested and the soap solution bottles are empty. The room lock was having some issues and moved to a different room on the second day and the facilities were not good enough for the money paid.
Staff members are professional and helpful.
Stayed in March 2024
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