1 Baffin Way, Tower Hamlets, London, E14 9PE, United Kingdom
#531 of 1,016 hotels in London
Guests' ChoiceBased on 3795 hotel reviews
7.8Cleanliness
8.1
Comfort
8.1
Location
8.1
Facilities
7.8
Staff
8.7
Value for money
7.7
Free WiFi
7.9
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End of dialog contentReviewed: 12 May 2024
Catherine
United KingdomThe water made a noise after the toilet flush but it was only for a few moments.
The staff were excellent. Very welcoming on arrival, suggested an alternative walking route to Canary Wharf which was lovely. The chap on reception checked us in with ease and was very accommodating when we decided to have breakfast the following morning. Although not as much breakfast choice as some more expensive hotels, there was enough variety for us all to enjoy a filling and well cooked/prepared breakfast. All in all, couldn't have asked for more welcoming and helpful staff. Rooms were clean and all necessary items provided.
Stayed in May 2024
Reviewed: 12 May 2024
Kelly
United KingdomRooms may be a bit dated. However if it’s not broke why fix it. The staff, the comfort and location made up for this I had everything I needed for a pleasant stay
The location of the property was fabulous in relation to Canary Wharf. The bed was comfortable and the staff really friendly
Stayed in May 2024
Reviewed: 11 May 2024
Lawrance
United KingdomBedroom carpet had stain, bathroom door could do with a paint room 407
Location
Stayed in May 2024
Reviewed: 10 May 2024
Chris
United KingdomLovely breakfast, very nice and quiet. Suggest getting there by DLR Rather than Canary Wharf tube as is a good 20 minute walk with suitcases.
Stayed in May 2024
Reviewed: 7 May 2024
Stephanie
United KingdomThe shower in room 206, which is disabled room, kept going scalding hot for myself and my partner. As I'm disabled I sit to shower, i couldn't move from it fast enough. I did mention to staff when checking out but didn't get an apology just a "we will look at it"
Good selection at breakfast
Stayed in May 2024
Reviewed: 7 May 2024
Lesley
United KingdomPrice
Location & parking
Stayed in May 2024
Reviewed: 2 May 2024
Dean
United KingdomFriendly staff, clean and tidy place, good location for what we needed. No complaints
Stayed in February 2024
Reviewed: 1 May 2024
Mark
United KingdomThere is nothing really to dislike. Basic facilities that did the job
Good location for the O2.
Stayed in May 2024
Reviewed: 1 May 2024
Olivia
United KingdomBathroom smelt like a bog. Dusty. Thin pillows/mattress.
Location was great for the O2.
Stayed in May 2024
Reviewed: 30 April 2024
Davidson
United KingdomRoom was smaller than expected. Room was cold and heating didn’t seem to work very well. Although two bath towels would have liked a hand towel too.
Hotel was clean, breakfast was very good, reception area bright and clean, pleasant staff, distance to nearest tube station good, kettle/cups/tea etc in room
Stayed in April 2024
Reviewed: 29 April 2024
Richard
United KingdomRoom temperature control didn't work.
Friendly team, location, response to an issue.
Stayed in April 2024
Reviewed: 28 April 2024
Kay
United KingdomThe room was a bit cold with no spare blankets.
Convenient location with parking.
Stayed in April 2024
Reviewed: 27 April 2024
Lucy
United KingdomLocation and value
Stayed in April 2024
Reviewed: 27 April 2024
The
United KingdomPrice! not value for money
Location good for O2 arena
Stayed in April 2024
Reviewed: 25 April 2024
Samantha
United KingdomThe rooms could do with being refurbished, the carpets & curtains were stained in our room. The walls are thin, we was woken during the night with a couple arguing & swearing.
The location was perfect us as we were seeing Peter Kay at the O2. The staff were nice, friendly & helpful especially with information on how best to get to the O2 as we had never been before. The breakfast had a good selection with cereals, pastries,fruits & cooked food I.e eggs,bacon & sausage etc and the hotel bar was great for a nightcap before bed :)
Stayed in April 2024
Reviewed: 22 April 2024
Christopher
United KingdomStaff were not overly friendly. Room cleaning was at best 7/10
Comfortable bed, decent sized room.
Stayed in April 2024
Reviewed: 22 April 2024
Christine
United KingdomRoom looking a little tired
Location the bed was very comfortable breakfast was great lots of choice
Stayed in April 2024
Reviewed: 21 April 2024
Djaysea
United KingdomOne of the towels wasn't clean. The shower intermittently went from comfortable to boiling hot.
I generally like Ibis as a brand.
Stayed in April 2024
Reviewed: 21 April 2024
Louise
United KingdomIt’s located in a residential area and I wasn’t sure if there were any general shops or “high streets” near by. No provisions for evening meals.
Location is great for my work place in Canary Wharf. The rooms are a good size, very clean with complimentary tea and coffee. The bathroom and shower are also of a good size and clean.
Stayed in April 2024
Reviewed: 20 April 2024
Vickyx80
United KingdomNothing.
Location was perfect for the O2. It was clean, comfortable and the staff were very friendly.
Stayed in March 2024
Reviewed: 17 April 2024
Trevor
United KingdomAlthough close to the O2 it’s actually on the other side of the river and a long walk away
Clean and well presented. Super friendly and helpful staff
Stayed in April 2024
Reviewed: 16 April 2024
Tanya
United Kingdomno bathroom lock
staff were helpful. location was easy for the tube. quiet area. good price
Stayed in April 2024
Reviewed: 15 April 2024
David
United KingdomKept getting a bad smell from within the bathroom
Simple,did what it said on the tin
Stayed in April 2024
Reviewed: 11 April 2024
Cleo
United KingdomNo mirror on the table.
Staff were fab. Bed was comfy.
Stayed in April 2024
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