110-112 Cromwell Road, Kensington and Chelsea, London, SW7 4ES, United Kingdom
#444 of 1,004 hotels in London
Guests' ChoiceBased on 2326 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
9.4
Facilities
7.9
Staff
8.9
Value for money
8.0
Free WiFi
10.0
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End of dialog contentReviewed: 23 April 2024
Christine
United KingdomThe shower
The room was nice
Stayed in April 2024
Reviewed: 22 April 2024
Brendan
IrelandI didn't like the pillows, but that could be me!"
The hotel is in an excellent location, the tube station is less than 2mins walk away and connects you to anywhere in the city. The added bonus is that it is also the tube line to Heathrow. While the rooms are small - like most London hotel rooms - they are well equipped and I like the tube themed design.
Stayed in April 2024
Reviewed: 19 April 2024
Luis
GermanyRooms are super small. You hear every cough from the staircase. Bathrooms could use a touch-up
Nicely located, well connected. Very nice and helpful staff.
Stayed in April 2024
Reviewed: 16 April 2024
Chia
TaiwanThe accommodation is conveniently located, close to the underground station and supermarket. One of the trips I participated in happened to drop off near the hotel, making it very convenient to return. The room is comfortable, and the front desk staff are very friendly and helpful. My room can easily accommodate a large suitcase. Traveling alone feels very secure.
Stayed in March 2024
Reviewed: 12 April 2024
Belu
ArgentinaSize of the room
Location
Stayed in March 2024
Reviewed: 11 April 2024
Ellen
United KingdomNo shower room for after check out
Amazing location, lovely little hotel, lots round it
Stayed in April 2024
Reviewed: 11 April 2024
Avi
IsraelVery poor water flow in the shower
Great location. Very clean. Room small but very comfortable. Lovely staff - thank you Thiago.
Stayed in April 2024
Reviewed: 10 April 2024
Bruce
United KingdomNo complaints.
The hotel was within walking distance to the Royal Albert Hall and close to the Underground station.
Stayed in April 2024
Reviewed: 9 April 2024
Chonchanok
NetherlandsRoom is a bit too small for 2 people, but it's still convenient.
The location is very good. Staffs are very friendly.
Stayed in April 2024
Reviewed: 8 April 2024
Benjamin
United KingdomIt was quite expensive for a basement room (which in fairness was pretty spacious) - but that’s hardly unusual in London.
Great location for the nearby big museums. Very friendly staff. Comfortable and clean
Stayed in April 2024
Reviewed: 8 April 2024
Lou
United KingdomThe bathroom facilities are old, and there is only a bathtub, so it is a little inconvenient to wash. Maybe because I live at the elevator entrance, the sound of the corridor is obvious, but there is no problem with the overall sound insulation.
The geographical location is very good and the staff is friendly.
Stayed in March 2024
Reviewed: 7 April 2024
Pamela
United KingdomThe room was so small but ok for one night
Lively area . Clean . Friendly staff
Stayed in April 2024
Reviewed: 5 April 2024
Shirley
MaltaN/A
Very near the tube ststion
Stayed in April 2024
Reviewed: 4 April 2024
Tony
United KingdomN/A
Great location for the Royal Albert Hall, was given a nice welcome by the staff.
Stayed in March 2024
Reviewed: 3 April 2024
Alexandru
RomaniaLocatios is great, just a few minutes walk from the National History Museum and Underground station. The room had a nice terrace towards a green area. Staff was vrey friendly and helpful.
Stayed in March 2024
Reviewed: 1 April 2024
Eamon
United StatesLack of refrigerator meant we were limited in bringing back food. Supposed to be able to use app for door key, emails (back through Booking) did not work properly so we were limited to single room key.
Great value for our trip. Rooms were clean and comfortable, perfect as a base for exploring London. Tremendous location across the street from three Underground lines made it so easy to get everywhere we wanted to go. Rooms are very small, no space to sit other than on bed. But that is as expected and we did not intend to use the rooms for other than sleeping anyway. Staff was very helpful with check-in, storing luggage, and anything else we needed. Thank you!
Stayed in March 2024
Reviewed: 29 March 2024
Suzanne
United KingdomRoom a bit tiny
Location, quiet, clean
Stayed in March 2024
Reviewed: 26 March 2024
Annette
United KingdomThey could have told us that breakfast wasn't included
We were told that we had to pay an additional charge for breakfast so we went elsewhere
Stayed in March 2024
Reviewed: 26 March 2024
Simon
United KingdomOn arrival i was allocated a lower ground floor room - which in principle is no problem - but there was significant noise from pipework (presumably showers/toilets above) that was occasional depending on their use etc... The specific room i was in had a rather strong fusty smell - which may have been from the carpet and/or air con unit filter - but being able to open the window did help mitigate that... The only other disappointment was that for the price, there was no breakfast included - unless willing to pay extra...that seems a real shame given how easy/cost effective it would be to offer all guests
Location of the hotel is excellent for a night at the Royal Albert Hall, which is only a short walk away in a safe area - including walking home at night...whilst i was in a lower ground floor room it was pleasant to be able to open the window for fresh air!
Stayed in March 2024
Reviewed: 23 March 2024
Tina
United KingdomThere wasn't much to say regarding what we didn’t like. Double room was very cosy on top floor.
Clean and tidy. Very pleasant and polite staff. Nice breakfast
Stayed in March 2024
Reviewed: 22 March 2024
John
United KingdomNo cooked breakfast
Good location close to activities and restaurants- bars. Room clean and outside deck was good to relax on
Stayed in March 2024
Reviewed: 19 March 2024
Szabolcs
HungaryMinor things only: the rooms are really on the small side, even I kept bumping into things and I'm not big. It would be nice if the window could be opened for fresh air.
Comfortable and nicely designed hotel in a very convenient location (tube station a minute away, bus stop right in front of the hotel). Though it's on a busy road, soundproofing works relatively well. Friendly welcome, cosy and well-equipped room, good wifi, adequate breakfast provided, reasonable rates. I really recommend going for a walk along the quiet side streets near the hotel (e.g. Cornwall Gardens, Kynance Mews), it's a very picturesque area.
Stayed in March 2024
Reviewed: 19 March 2024
Aykut
TurkeyRoom could be bigger but I understand that it is a historical building with Victorian style.
Location and breakfast was good, room had a nice balcony with view to garden, very quite room with good wifi conection.
Stayed in March 2024
Reviewed: 18 March 2024
Glenn
United KingdomRoom was a bit small, but expected that in fairness for the price.
Location great, Tube station only five minute's walk. Good area for exploring on foot, Museums and Park within walking distance too.
Stayed in March 2024
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