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Reviews of The Imperial Torquay 4 stars

Park Hill Road, Torquay, TQ1 2DG, United Kingdom

#20 of 45 hotels in Torquay

Guests' Choice

Review score

Based on 3866 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    9.2

  • Facilities

    7.9

  • Staff

    8.4

  • Value for money

    7.3

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 16 May 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Standard Sea Facing Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Not a thing

    Everything. Lovely friendly hotel

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    We had a lovely weekend but on the way home we were both violently sick and couldn’t understand why
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    Breakfast was what I would expect from a 4 star holiday The view from the bedroom was amazing

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Staff very pleasant views are wonderful good breakfast
    • Leisure trip
    • People with friends
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    A bit tired needs a freshen up and disappointing that outdoor pool was only open for one day of our stay even though it’s heated and weather was wonderful and had to ask for sunshades to be put out

    Beautiful views

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    The weather made it great but without that I felt we wouldve overpaid for what it was.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night

    You could so with more staff. One person on the bar all afternoon on the Saturday meant quite long waits, the man (Dale I think i heard) was doing great, lovely and chatty but a second person wouldve allowed better and faster service. It was a shame on such a beautiful weekend that the outdoor pool was only open for such limited hours. I was a lovely little pool but to operate only 12-5 was a little poor. I also feel like the spa could do with a little money spent on it. From what we could find the only Sauna was in the male changing room, so not really suitable for a couple. There were no staff around at the time to ask about it and when we did find someone they said theyre understaffed (which seemed to be a theme)

    I thought the room was lovely, we had a superb view across the bay to Paignton and with the sunshine it was incredible. The room had all we needed, was clean and spacious. The staff interactions were great, from the gentleman on reception when we checked in to the solo chap on the bar and the lifeguard at the outside pool.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    7.0
    Grand hotel, needs some money spending on it to upgrade and refresh it. Reception staff really helpful and friendly. Bar
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The bar staff were very rude and incompetent

    View overlooking sea was amazing

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Grand old hotel with great views of the bay
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights

    Would appreciate more sockets/USB charging facilities in the room, especially near the bedside table.

    We had a lovely, spacious room overlooking the bay and the garden. The bed was huge and very comfortable. Breakfast was good with plenty of choice.

    Stayed in April 2024

  • Reviewed: 12 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very good

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No access to balcony

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Very enjoyable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very clean and tidy, rooms could do with a face lift.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Lovely stay!!! We will be back
    • Leisure trip
    • Family with young children
    • Standard Sea Facing Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We liked everything

    Amazing stay We’ve stayed lots before,brought my mum .daughter & son in law. Used gym swimming pool.bedroom clean & lovely views.never disappoints

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The rooms are not good value for money, we complained about our room as it was near the ventilation system and was quite loud, also had a stained bedsheets but the staff were great and upgraded us free of charge.

    Hotel had all the facilities you would expect, ie health suite/ spa, pool, restaurant, bar which we're all very nice and done to an exceptionally high standard. Plenty of room in the bar to relax, it was very quiet and peaceful when we went there. Restaurant has amazing views of the sea.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    Room was ok but wasn’t able to sit on balcony.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Being able to open doors to balcony.

    N/A

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing but the car park is a little tight

    Very grand

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hairs in the bath.

    Value for money. Beautiful location.

    Stayed in April 2024

  • Reviewed: 5 May 2024

    8.0
    Very happy
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful historic hotel.Lovely room with amazing view and balcony.The hotels public areas finished to a high standard.Really comfortable hotel.

    Stayed in April 2024

  • Reviewed: 4 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 3 nights

    The room was excellent , large and clean. The breakfast was very good with an excellent choice of food. Some of the staff in particular the bar staff were unhelpful and quite rude which was disappointing. The hotel itself is beautiful with stunning views.

    Stayed in April 2024

  • Reviewed: 3 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Sea Facing Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The continental side of the breakfast was really nice. But the cooked breakfast buffet wasn't to mine, and my wife liking.

    The staff was very friendly. Especially Richard on the breakfast staff. He was very informative and very polite. He told us about the area I great detail and where to go for days out. When looking for medicine, He also told us about a pharmacy close by. Richard was a very nice and outgoing person who was just lovely to talk to. The bar staff was friendly as well.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    9.0
    Great
    • Leisure trip
    • Couple
    • Standard Sea Facing Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bad weather

    Swimming, sauna and steam rooms-

    Stayed in April 2024

  • Reviewed: 1 May 2024

    9.0
    Nice, relaxing get away , just what we needed.
    • Leisure trip
    • Couple
    • Standard Sea Facing Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The outside paint work needs a little work, I know you shouldnt judge a book by its cover but first thoughts were not very good, but once inside completely changed my mind.

    Loved the decor inside and all the chandeliers, staff were amazing , breakfast was outstanding, hot buffet was hot and not cold like most places, lots of variety too.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast area was not catered for disabled people they had to walk down two steps

    Lovely location

    Stayed in April 2024

  • Reviewed: 1 May 2024

    9.0
    Great Hotel, great people, recommend.
    • Business trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights

    The Hot Chocolate from the machine didn't have flavor, it was watery.

    Room with a nice size, great view to the sea. Really nice breakfast, plenty to choose. staff was really nice always. beautiful hotel, really nice sizes for everything, breakfast with a view is another think.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    8.0
    Great short stay over deluxe room sea views & spa
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Balcony had bottle caps left on floor and needed a sweep bath was dirty with dryed in shower gel needed a good clean all else was good

    Great room with view deluxe room and staff helpful good swim and jacuzzi enjoyed our short stay very much

    Stayed in April 2024

  • Reviewed: 29 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom extremely small in room 121. Spa facilities limited with saunas located in changing areas and steam room only able to hold 4 people which meant lots of waiting.

    Food ver good. Massage very good.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    acceptable
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 2 nights

    same menu two nights running, room service was with tepid food

    room view, restaurant and breakfast

    Stayed in April 2024

Showing 1 – 25

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