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Reviews of Crewe Arms Hotel 3 stars

Nantwich Rd, Crewe, CW2 6DN, United Kingdom

#8 of 8 hotels in Crewe

Guests' Choice

Review score

Based on 248 hotel reviews

7.1

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.3

  • Facilities

    7.4

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 23 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No evening meal available, needed to go out for dinner.

    The proximity to Crewe railway station. Beds very comfortable. Staff welcoming. Good breakfast at appropriate time.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    6.0
    Nice receptionist !
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The fact the whole hotel was empty and he put me right next to the train station ! Which is really close they run all night and ! The train tannoy also starts at 6 😩

    The only thing was the fella on reception he was really nice !

    Stayed in April 2024

  • Reviewed: 29 November 2021

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location is noisy, traffic and trains,i would not return as i asked for a room away from the railway side and it didnt get it.

    Nice bar and outside sitting/bar area

    Stayed in September 2021

  • Reviewed: 11 November 2021

    8.0
    Will be back next year!
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    The breakfast area was dirty and some women were wondering around it touching and picking up food with their bear hands which was a bit off putting. The hot tap didn't work so i couldn't turn it on to use it. it took me 10mins to figure out how to turn the shower on. Eggs took a long time to come when ordering them.

    Wow Large room! Great size and big bed, Great bathroom TV and tea and coffee Machine. Clean Not to noisy (though there was people panic buying fuel next door so car horns sounding every now and then) If you like ghosts, enjoy they have them Warm, Good lighting, Lift for disabled or heavy luggage access. Parking! Close to train station and places to get food and drinks, petrol station next door, main road easy to get to access. polite and hard working clears who respected requests to not enter a room for coivd safety! VERY GOOD Great breakfast (minus the Mess) Great chocolate machine!

    Stayed in September 2021

  • Reviewed: 31 October 2021

    7.0
    great location to crewe station
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    old building. not my style but well preserved

    location to station

    Stayed in October 2021

  • Reviewed: 3 October 2021

    8.0
    great
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    you haven't got bike in your method of transport above!

    Stayed in September 2021

  • Reviewed: 3 October 2021

    8.0
    Just right
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Breakfast service very friendly

    Stayed in September 2021

  • Reviewed: 1 October 2021

    8.0
    Excellent location near rail station. Good sized twin-room. Good food pm.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Covid & present situation accepted! Minor point - new shower appreciated, but very difficult to set-up, eg large volume of water wasted in reaching required temp. Then running cold! Presumably, another room using said! Fan didn’t work in bathroom. Couldn’t open window.

    Location excellent. Didn’t have breakfast - very expensive!

    Stayed in October 2021

  • Reviewed: 27 September 2021

    6.0
    It’s tired but clean- good breakfast and staff
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It’s so dated - peeling wallpaper and just needs a good jazz up ! Good for work links

    The staff and breakfast

    Stayed in September 2021

  • Reviewed: 25 September 2021

    8.0
    Leisure Stay
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The only problem was the House keeping as we didn't realise you had to put Towels outside door for clean ones and Bins were not emptied!

    Staff were very helpful, friendly especially when we checked in as the room we originally booked was too far away from the lift, as my Mother has Mobility problems, another room was offered, even though we paid for Superior Room we took the room offered! We would stay again

    Stayed in September 2021

  • Reviewed: 23 September 2021

    8.0
    Decent Hotel
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The traffic noise and the toilet made a howling noise after flushing!

    Helpful reception staff, comfortable beds, great snack selection in the room, a general smart feeling to the place...

    Stayed in September 2021

  • Reviewed: 22 September 2021

    8.0
    Weekend in Crewe
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was a bit soft. Not much parking.

    Staff very friendly and helpful. Very clean and well decorated. Bar area very open and airy. Great cup of coffee.

    Stayed in September 2021

  • Reviewed: 22 September 2021

    8.0
    Enjoyable!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The only bugbear was that there was no USB charging facilities within the room! In this day and age and for minimal cost it is a must!

    The room was clean and comfortable, and surprisingly large Food was basic but well presented, Staff were Cheerful and willing to answer any queries. Carpark just about coped with clientelle but was safe and secure

    Stayed in August 2021

  • Reviewed: 12 September 2021

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Train noise

    Central and comfortable

    Stayed in September 2021

  • Reviewed: 6 September 2021

    8.0
    3 star rating is low for this hotel really. Should be 3 star rating!
    • Leisure trip
    • People with friends
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Some cobwebs in my room, no flannels and not enough milk cartons. The outside could of been a little tidier a fair bit of rubbish about.

    I got a station view room which I specifically asked for. Very comfortable. Lovely breakfast fresh and hot. Very helpful staff. Ideal for a 3 minute walk to the station.

    Stayed in September 2021

  • Reviewed: 6 September 2021

    7.0
    Pleasant stay near all facilities if needed
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    From my room the lift noise was constant when used and the tannoy of the train station was going from 4:30 am….. even with thr window shut it was noisy . Maybe earplug recommendation?

    I wasn’t sure I booked breakfast and never attended . I am now informed I could have had breakfast .

    Stayed in September 2021

  • Reviewed: 5 September 2021

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Tired, small room and bed. The room looked out onto the train platforms which was very loud if the window was open. Overall it did the job for me and would consider staying again but requesting a room on a different side of the building

    Close to train station and quite cheap

    Stayed in August 2021

  • Reviewed: 4 September 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The fact that we came home from our stay down south to a parking fine which should never have happened one of your staff actually knew what I was going to say when I started my sentence she said it happens alot so someone needs to get those sorted ASP

    Didn't have breakfast

    Stayed in August 2021

  • Reviewed: 31 August 2021

    7.0
    Good stop for our long journey to Scotland.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The hotel external spaces are very tarmac dominated, and could do with investment in tidying up and landscaping.

    The bar and breakfast room on the ground floor are very nicely designed and were good to be in. I spent a relaxing time at the bar at 11pm ! Friendly barman and staff we met. The room was clean and spacious, with an en suite with bath (shower in bath) and wardrobe. The bed was very comfortable. The hotel has a lift, so access with suitcases was no probem. Breakfast was a buffet style English with coffee and tea from a machine. Quality was fine. Location was good for us-- 10 minutes from M6 motorway, with car park of hotel adjacent. Crewe town is just beyond the Crewe railway station --we had a walk round in the evening.

    Stayed in August 2021

  • Reviewed: 31 August 2021

    7.0
    Good
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    So many stairs and we couldn’t find our room! We went up and down so many flights and through so many doors with quite a bit of luggage and in the end had to go back down to get someone to show us, we would never have found it once we were shown.

    Attractive old building, staff were helpful but there only appeared to be 2 people working

    Stayed in August 2021

  • Reviewed: 30 August 2021

    8.0
    Ideally situated for rail travellers who can climb stairs with luggage.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Arriving into the bedroom my first move in the dark whilst seeking the light switch brought my right leg into violent collision with a badly placed old armchair.....beware badly placed furniture. Despite many an upgrade to the hotel, funding or other restrictions have prevented the introduction of lifts....lots of stairs and poor signage add to the woes of travellers with luggage and access requests for ground floor rooms are recommended . My apologies to anyone in the bedroom beneath mine on the second floor as creaking floorboards may have disturbed your sleep.,

    For a traveller using rail this hotel is ideally situated very close to Crewe railway station. It is a very old 'railway 'hotel that has been upgraded many times over the years. and caters well for a transitory guest base. The room and bathroom were exceptionally clean and the basic requirements for a one night ,arrive late,leave early were well met. I did not take advantage of the catering.

    Stayed in August 2021

  • Reviewed: 30 August 2021

    7.0
    Ok for overnight
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The train station location..alarms and announcements every few minutes made it very sleep disturbing..no toilet brush in bathroom..weird and embarrassing. Mirror was filthy..strange when you're told the rooms are deep cleaned. Receptionist almost sighed when asked to call us a taxi..breakfast is ridiculously overpriced.

    Bed was really comfy..shower was powerful..fan was useful as not a lot of fresh air able to get in the room.. plenty of. Ice big towels!

    Stayed in August 2021

  • Reviewed: 29 August 2021

    7.0
    Good convenient
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower needs a little more power

    Location and history

    Stayed in August 2021

  • Reviewed: 29 August 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was all ok

    Good value for an overnight stay

    Stayed in August 2021

Showing 1 – 25

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