A cooked breakfast or food during the day

Good location

Stayed in May 2024

The only thing that we did not like was the breakfast offered was a continental breakfast. It would have been nice to eat in the Hotel but unfortunately they do not offer evening meals.

The hotel was perfect for our family break, close to our planned walks. We used the bar and enjoyed a drink or two before venturing out for the nigh. Being close to Queensway it is close to the local restaurants and nightlife.

Stayed in May 2024

We liked the property . Our room was small but functional, needed some TLC but was clean . We felt the mattress was a little hard and the pillows flat

Perfectly located . Extremely quiet

Stayed in May 2024

Hairdryer electric certificate expired in 2023.

Stayed in May 2024

Good location close to two tube stations and a bus stop. Comfortable room and good size for London.

Stayed in February 2024

Room was really small but that's what I expected in London as this price!

Great location and super friendly staff. I loved that there was a tub in the bathroom.

Stayed in April 2024

When we first entered the room, the smell was a bit odd, but it went away when opening the window.

Great location, you're in the heart of the city in no time. Hyde park is right around the corner, so you get the best of both worlds. There's everything you need in the room and it's cleaned every day. Staff was nice, too.

Stayed in May 2024

Location was fantastic. Property was clean and having g a breakfast at the hotel was ideal. Will definitely book there again 😀

Stayed in May 2024

The bathroom room 605 needs updating

The location

Stayed in May 2024

I’d love the hotel to have a map of the Tube and a city map!

The location is terrific as it was nearby to where we stayed in 1986!

Stayed in May 2024

No English breakfast. The first morning we were there was your last morning for english breakfast. We paid 28 pounds for an absolute disaster. We got tea from a woman that was delivered two by mistake. No cups for tea ( I took two from the bar area). Running out of everything. It was terrible. The two working there were working as hard as they could but couldn't keep up. A waste of money for us and it put a bad taste in our mouths for the rest of the visit. Didn't eat or go to the bar during our 10 day stay.

Nothing

Stayed in May 2024

Nothing.

Location of the hotel. Modern, clean room, tea & coffee facilities in room, air conditioner, safe provided. Great shower, toiletries provided. We walked everywhere during our visit e.g. Kensington Garden, V&A Museum, The Royal Albert Hall, Portobello Markets but the bus/taxi/tube were available close by. Some nice pubs and eating places close by too.

Stayed in May 2024

Café/ restaurant leader doesn’t speak english well and misunderstands some information.

Simplicity, cleanliness.

Stayed in April 2024

Breakfast more staff.Bathroom need change.Water at bathroom also need manage because from.hot its coming more hot or straight cold

Breakfast nice but they charge 13.50 but booking write 12,50.Location very nice

Stayed in May 2024

Hot water difficult to adjust, breakfast a disaster most mornings, room so crammed we kept bruising our legs on sharp corners.

Location, elegant building.

Stayed in May 2024

Get someone to paint the peeling bits out the front. Didn't look to be a big job. But it currently looks like no-one cares. No real dislikes except the stairs on 6th floor - but we managed ok. Though we liked the bathroom, the shower facilities were not good. My wife however loved the bath!

Loved the location, very convenient to get around London. The staff were always cheerful & helpful The bathroom was large and well eqipped And the bed was comfortable & cosy. We slept like a log. I loved the little fridge. Unlike many hotels, it kept stuff COLD. Well done

Stayed in April 2024

It's a pity that they've started serving only continental breakfast.

The hotel is located in a very nice, quiet area. Very easy access to the tube and bus (94). The room rather small, but I didn't mind it so much, as I didn't spend much time indoors. Cleaning done every day.

Stayed in May 2024

On the 2nd morning of our stay the breakfast was let down by no glasses for the fruit juice, no cups for tea of coffee and a much less variety of item on offer

Breakfast was good even though it is now changed to a continental breakfast instead of a full English

Stayed in May 2024

Old-fashioned style both in the rooms and in the common areas.

Very good location, close to commerces and transport. It is a calm area by Hyde Park. Good value for money.

Stayed in April 2024

Great location, clean rooms

Stayed in April 2024

Issue with the shower in the room (which I reported) breakfast was rather chaotic, loads of staff, no leader. Stood around waiting for coffee, or food, or, drinks, there always seemed to a delay in getting something. But, it was good quality food and the staff were very pleasant. The lad in the bar spent more time elsewhere than where he should have been! Nice lad but needs a rocket up his backside, customers are the priority, not walking about chatting to other staff. 👍. But, again, very pleasant young man. All the staff on reception were excellent!!!

Excellent location, close to the parks and close to the city. Nice room (in the basement) and in the majority the staff, especially at reception were brilliant.

Stayed in May 2024

From 1 May 2024 no hot breakfast service and continental buffet choice very limited and quality poor.

Clean, comfortable, convenient for West End

Stayed in May 2024

Staff during breakfast felt stressed out and everybody was responsible for everything. Did not like the fact that the staff who removes used dishes and food rests with their hands (wearing gloves) also goes to the kitchen, gets clean plates and cutlery and hands those over to new guests. Would be way more hygienic (and efficient) if roles are separate, so that certain staff only removes dirty dishes while others serve new guests. Sound isolation between rooms is not very efficient. Could hear crackling floors from above and every step in front of my room door. Luckily it got rather quiet during night-time.

Location has good connections to bus and underground and is in a quiet road with not much traffic, which makes it rather silent. Breakfast had good enough selections and good tea and coffee. Staff at front desk was very friendly and swift to address any requests.

Stayed in April 2024

Reception h24

Stayed in May 2024