No pool, spa, sauna open and wasn’t pre-warned

Decor and staff friendliness was outstanding. Staff go out of their way to look after us. They helped to make our Christmas Eve very special

Stayed in December 2023

Bathroom outdated shower was scalding hot or freezing

Good breakfast

Stayed in December 2023

Breakfast poor and overpriced

Stayed in December 2023

More t-bags in the room Couldn't work the locker at the leisure centre

Bed was comfy. Swimming pool was a strange shape but added to the variety of where to swim! Breakfast sausages were very nice Room service was a bonus

Stayed in December 2023

Quieter bar but the time of year it was party time

Good

Stayed in December 2023

The sink was tiny, not a bathroom sink at all. Not a big issue though.

Staff were great, very helpful. The bed was extremely comfy.

Stayed in December 2023

nothing to dislike

staff lovely helpful

Stayed in November 2023

The hotel is a little old and could do with a few improvements, the staff were pleasant and efficient

The hotel is very central, rooms are spacious and comfortable

Stayed in December 2023

No water in the fridge, nothing in fact. Used bathroom water for kettle

Clean and comfortable

Stayed in November 2023

The air freshener in the lobby area

I was staying for a special event close by, and the staff went an extra mile

Stayed in November 2023

Tasty breakfast, fully English, good cofee

Stayed in November 2023

Room to warm. 21,7 celcius.

Location

Stayed in November 2023

1. Upon arriving back to the hotel after 10.30pm the lift didn't seem to be operational with a warning symbol displayed onscreen, so climbing 6 flights of stairs arrived at the room, an unplanned workout!! 2. The shower water temperature fluctuated between pleasantly warm to max heat constantly, the water pressure for a third floor room was not the issue, plenty of water. 3. The shower head and frame seemed to be budget compared to the rest of the room fittings 4. The breakfast arrangements were self service, the selections were sufficient but because a coach party was also dining it was chaotic to get what you desired

The politeness of all the staff from different areas was the most memorable, the room, 306, privilege, was just as it should be, comfortable in all aspects, pleasantly warm all night, there was a wedding event also on but the noise was unobtrusive, the late night pizza ordered was delivered promptly to the room and was just right after a night out.

Stayed in November 2023

Had trouble with the heating and had to change rooms

Breakfast excellent and good dinner menu.Large very clean comfortable room. Very friendly and helpful staff. This is my hotel on my next visit to St, Helens.

Stayed in November 2023

Near to town centre

Stayed in October 2023

Location is good but the path to the town centre needs looking at as there’s just a bit of a mud and grass verge in between the hotel and the range next door that you have to walk over , maybe a bit of paving would be better as it’s the only way into the town centre as far as I know .

Nice clean modern and quiet hotel nice reception area with the glass front which you can look at from all floors into the reception area nice restaurant

Stayed in October 2023

If you want to use the pool, Let the leisure side of the hotel know as they said they need 40mins pre booking time. To be fare they did let me in when I just turned up. Hotel didn't tell me about the 40mins

Stayed in November 2023

The room was cold at first

The staff couldn’t do enough and the facilities were great.

Stayed in November 2023

The. Hotel corridor and room we stayed in smelt line sick unfortunately. The other corridor didn't. We understand that this can't be helped, in hindsight I should id requested to swap rooms.

Close to town and travelling facilities, hotel is presented nicely.

Stayed in November 2023

Only thing that could have been improved was the House keeping from room service. We left for breakfast at 9am and there were left out plates of food from the night before. It doesn't take a few mins to run trolleys round the floors at say 7am - 9am and clear away anything left outside the doors. We were on level 2, and at 9am we walked past 2 rooms with plates left out (that had clearly been left there from the night before).

Staff were friendly and approachable. Facilities were good and Ben on the Leisure/Pool facilities area was really warm and welcoming (credit to the hotel! - take note Mercure!) Normally the leisure facilities staff in hotels can be somewhat boring or they keep themselves to themselves. But he was an asset to the company on his welcome, information, and ensuring all was good. Breakfast team were also very friendly and warmly welcoming. Beds were comfy, room was clean, and the bathroom was of decent standard also

Stayed in October 2023

room was too dark

great location, good size bedroom, access to swimming pool

Stayed in October 2023

Paying £50 room deposit every time we stay? Coffee machine broken for over a year now ( since rugby league world cup in 2022 at least),they have for the last couple of months put a sign on it saying they are trying to get it fixed as soon as possible, this a joke either fix it or remove it ,

Most things pretty good,Staff very professional, hotel cleanliness very good ,Breakfast average,Location very close to town centre and a short walk to Saints ground.

Stayed in October 2023

Room was very warm and took a long time to cool down, so warm we slept on top of the bed.

Great location, not too far from the theater where we visited during our stay.

Stayed in October 2023

Nothing

Clean, spacious, great team of staff

Stayed in October 2023

I think the pillows are too hard ( personal preference). The others from the group said their towels and bedding smelt like food fat. Personally I didn’t find any issues with the bedding or the towels.

Great location the staff were lovely. I found the rooms to be lovely and clean. We didn’t get a chance to use the facilities so unable comment.

Stayed in October 2023