No lifts just steep stairs to get to our bedroom. Seemed rather understaffed but friendly all the same.

Beautiful sea views. St Micheal’s Mount very close by. Beautiful Hotel, clean and comfortable room

Stayed in April 2024

My room had no view, except into the yard with the dustbins. Steep hill from the main road.

Located a short walk from rail and bus stations, and not far from town centre

Stayed in April 2024

Excellent quality of dinner and breakfast

Stayed in April 2024

- lack of shower curtain over bath makes it difficult to shower without water going on the floor

- Location - Clean room - Quiet - Comfortable

Stayed in April 2024

Staff lovely each time but only one of them so had to wait ages on arrival as they were busy serving in the restaurant. Had to leave before breakfast, were promised sandwiches but these did not materialise. On second stay room was extremely hot - had to leave patio doors open all night.

Stayed twice for 1 night either end of a trip to the Scilly Isles. First stay room much nicer (and cheaper). Shared areas, restaurant & garden all very nice. Friendly pleasant staff. Would certainly stay again. DBB deal great value.

Stayed in April 2024

The hotel is located on a hill and parking is on a slant making it very difficult to park and hard to find on street parking.

The room was nice and clean, welcome sweets and few snacks were included. The hotel staff were very helpful, as I had forgotten my drivers licence in the reception, after checking out.

Stayed in April 2024

Not really a criticism as not their fault, but the dining room was closed when I went due to a problem. Lovely restaurants a few minutes walk away (in the storm!). Really good breakfast but clearly not many guests as the hot food plate was unmanned and I didn't have much time. All my own dramas, I didn't get to make the most of the place. Would certainly return

Beautiful reception room with chairs by the windows. Views over the ocean. I was there whilst it was stormy so very peaceful. I loved the Mediterranean diner, my bed was comfy- great pillows. Hot shower, heated towel rail, lovely TV kettle etc (some places are cheap. Not here).

Stayed in April 2024

I accidentally left my charger at the hotel room. That evening, I called and the staff who answered said the cleaning staff was off and they did not have access to the lost and found. The next morning, I called again and the staff who answered said he did not receive any charger from the cleaning staff. Clearly, my charger has been taken. I emailed the hotel but I didn't receive a reply.

The staff members at the reception were very helpful and friendly. The hotel has this vintage look and feel. We asked for the sea view and we were catered. The hotel was also within a 10-minute walking distance from Penzance Station. The sea view from the dining area (for breakfast) was amazing!

Stayed in March 2024

Didn’t provide all the amenities such as toothpaste, face wash or disposable slippers

Location - exceptional! Friendly staff. Fresh breakfast in the morning with an amazing view. Cozy room with a beautiful sea view.

Stayed in April 2024

Shower had a mind of its own and shower curtain too small

All was very good nice meals available breakfast was very nice freshly cooked

Stayed in March 2024

Breakfasts were really poor for vegetarians. Always plenty of meat cooked ready, but where were the mushrooms, tomato, beans?

Loved the location and hotel, room etc all really good for me as a walker and so close to buses.

Stayed in March 2024

Hot water in the bathroom sometimes didn’t work

Sweet interior design, good breakfast for uk standards

Stayed in February 2024

They did not do much cleaning during my stay. It was clean when I arrived.

Location. View. Quiet.

Stayed in February 2024

Draft from bedroom window. To many stairs to climb.

Evening dinner

Stayed in March 2024

The staff were friendly, responsive

Stayed in February 2024

Room was a bit cold

Fantastic location, super friendly staff, very comfy beds, delicious breakfast

Stayed in March 2024

On the top floor Stairs too much for wife Door very small to room had to duck to enter

Very clean, friendly team, breakfast good!

Stayed in February 2024

Tip, if staying off season mid week do not expect a cooked breakfast or your room serviced daily. Breakfast mid week was toast, cereal and yoghurt. No boiled egg as that required a chef to be called in. Come the weekend with more guests, the breakfast was very good. Did not receive a friendly welcome compared to other places I stayed in Cornwall. No bar fridge in the room. If walking to town, hotel location is up a steep hill.

Room was clean and spacious.

Stayed in February 2024

Food menu could have been better a lot of fish, not a lot else.

Lovely clean rooms friendly staff.

Stayed in February 2024

Disappointed on finding dirty cups in the room.

Friendly and attentive staff. Good location.

Stayed in February 2024

The toilet flush was extremely slow to refill

The room was very comfortable and the food was excellent

Stayed in January 2024

Nothing

View was great

Stayed in February 2024

The hotel was undergoing some renovation work, which meant hot breakfast options were not available for a couple of mornings, but understand due to the time of our stay. Would return again during a busier period. Noticed some aspects of the room needed a bit more cleaning (around windows), but again, this would not deter us from returning. Sometimes staff weren't immediately available, but again, this was understandable considering the aforementioned works and time of stay. Again staff were attentive and helpful when needed.

Location is great as only a short walk from the town centre. The room we stayed in was large and comfortable, with an excellent view overlooking St. Michael's Mount (not all rooms overlook but I would stay here again in another room). Washing/toilet facilities were good, with a powerful shower, despite being on the top floor. Staff were friendly and helpful. The breakfast range was good, with good hot veggie options, hot drinks, cereals, fruit, etc. Good range of facilities in room, including hairdryer, iron, TV, dry cleaning facility (to order).

Stayed in February 2024

No cooked breakfast on the last 3 mornings.

Started off very good, but the last 3 breakfasts only provided the continental breakfast as only us staying at the hotel.

Stayed in January 2024