Thin walls

Pretty building, spacious rooms nice decor

Stayed in April 2024

For electric car owners, please note that although the hotel states they are unaware of the rates for their charging station, there is no way to ascertain the cost in advance. In reality, the rate is exceedingly high at around 75p/kWh, which is unreasonably steep given the charging speed of 7-10 kW. It is reminiscent of motorway prices but without the corresponding efficiency. Furthermore, the spa area is in a state of disrepair and is in dire need of an upgrade. Both my husband and I experienced burning sensations in our eyes due to the excessive amount of bleach in the pool, which also appeared to be inadequately cleaned.

I must express my gratitude to the reception staff for promptly changing our room upon request. However, upon arrival, our initial room was uncomfortably warm, and overall, the hotel seemed poorly ventilated. It is advisable not to opt for the cheapest room, as there are considerable differences in quality among the available options. Despite these shortcomings, we found the hotel staff to be exceptionally friendly and accommodating. For this reason, I cannot rate the hotel lower than 7 stars.

Stayed in March 2024

A little out of the way

lovely setting.

Stayed in February 2024

The property needs updating, it is tired in parts with cracked paintwork. Also could be cleaner, cobwebs in the bathroom air vent and a bug fell out into the corner bath!

Location and historical charm. Also great breakfast, lovely veggie sausages. Staff were very accommodating and went out of their way to give us a lovely room to celebrate our anniversary. Also the spa facilities were great and the guy on duty provided great customer service.

Stayed in April 2024

The shower is a little cramped, not the best. Decor a little dated but smart and clean.

Staff friendly & helpful. The room was a good size, well furnished and comfortable. Very good breakfast.

Stayed in March 2024

Bed a little ncomfortable

Nice room, fab food, friendly staff

Stayed in March 2024

Bathroom cleanliness was poor, also days old chewing gum on a stair hand rail.

Nice quiet location

Stayed in March 2024

For suggestion to help people going to concerts or local entertainment the restaurant could open earlier which would benefit the hotel as well as the guests.

The reception staff were friendly and accommodating from the start organising transport themselves. Room was clean and comfortable. Lovely breakfast to meet all requirements. You can enjoy spa facilities even after check out time to midday which were good with pool sauna and spa.

Stayed in March 2024

Not applicable

Very well presented, great location with price to match the staff were amazing. Facilities were quite nice too.

Stayed in March 2024

The bathroom was a little tired in places and the trouser press was dusty, the lamp plug by the left hand side bedside dirty/cobwebs.

The location, the period charm, the size, the amenities. Great views.

Stayed in March 2024

Finding it after dark. Car park very dark.

Comfortable room, clean, good breakfast.

Stayed in March 2024

We were there for Crufts as were a lot of other customers that weekend. I think on weekends with an event like that that perhaps a reduced per dog rate be offered considering the sheer volume of customers you will be having with dogs. This would make it more enticing to those bringing multiple dogs as £20 per dog for literally an overnight stay where people are leaving very early is a bit steep. In our case for example we were only there 13hr in total. Otherwise the place was fantastic.

The setting was exceptional and the property simply perfect. Dinner was divine. Staff were absolutely lovely and helpful and overall the place was just fabulous. I will be returning with my partner in future.

Stayed in March 2024

The food was over priced and not the best quality- it was very busy though

Dog friendly and comfortable

Stayed in March 2024

great athmosphere , clean rooms , hospitality super , great restaurant

Stayed in March 2024

How dog friendly it was

Stayed in March 2024

I am a Disabled Driver and I noticed that non-disabled drivers were using the designated space for Disabled Drivers with impunity

I had trouble trying to charge my car, and a member of staff, Nathan went above and beyond to help me

Stayed in February 2024

As had to leave early had a sandwich.to take. Charge of £6 a little high!

Within easy access to NEC, especially avoiding motorway. Clean, comfortable and dog friendly.

Stayed in March 2024

Breakfast was a little cold, bath overflow had black mold that floated off into the water.

Great staff, suoer helpful. Room was lovely, slightly tired. Loved the character of the property.

Stayed in March 2024

The evening meal was very tasty but the portions were small for the price. I would have liked a little more or some extra vegetables.

The staff were all lovely especially on reception

Stayed in March 2024

Bar food not nice

Setting and friendly staff. Nice clean rooms

Stayed in March 2024

Room and bathroom, a bit dusty under the tables, when trying to find sockets. Bath was not particularly clean around the edges. Restaurant is extremely poor. Charging top rates for mediocre food. This is our third year here, and every time we have tried the restaurant, thinking, maybe last year was just a one off poor performance but obviously not. Seriously, they need to stop taking advantage of their guests, who are rather captive because of the location. We paid £98 for two people of two courses of mediocre soup, melon, chunk of dry beef, mash, a rock hard parsnip, a carrot and not enough jus/gravy. Glass of wine each and coffee, which was served very cold. Unbelievably over priced!

Location is excellent , Car Parking & grounds also very good. Room & bathroom is spacious.

Stayed in March 2024

See above

Charming excellent staff. Awful bar food. Very dirty swimming pool changing area

Stayed in March 2024

Ee stayed in a lovely room (number 22) but unfortunately the bed mattress was very uncomfortable as it sagged considerably in the middle. It needs replacing.

Hotel is set in lovely grounds ideal for my dog. It offers good clean facilities in accessible rooms . Staff are very friendly and accommodating

Stayed in March 2024

The driveway had some very large pot holes you wouldn't want to take a low car

Very clean and friendly staff also useful for our planned weekend, Crufts, national motorbike museum and British motor car museum

Stayed in March 2024