Nice sized rooms and a nice comfortable setting

Stayed in May 2024

Had to wait at reception and at the bar for staff member to appear

Lovely setting

Stayed in May 2024

breakfast has changed since i last went to visit, it is now all self serve. the last visit it was cooked to order which i prefer.

the hotel the grounds. a really nice hotel

Stayed in May 2024

Sometimes you had to ring for service but all the staff seemed to be working really hard so not blaming them! They should hire a few more to make it more manageable for them!

Nice hotel, good food and helpful (if busy!) staff at a good value price considering what was on offer. Relaxing position surrounded by trees.

Stayed in May 2024

Food order app for room service does not always working.

A restful and rural setting; lots of nature and wildlife all around, which was a pleasant suprise. An oasis, in the centre of town, so much lush greenery. The hotel is perfectly located next to Southcrest Woods. So peaceful in the grounds in the morning with a coffee. Staff are very warm and helpful and food good. Thank you.

Stayed in May 2024

Would’ve liked a mini bar in the room with some optional drinks for convenience but besides this no complaints

Great location , pretty scenery / views Staff very friendly and helpful , clean good sized bathroom and bedroom had all needed amenities

Stayed in May 2024

Breakfast, gosh!!

Nothing exceptional, decoration a bit dated and in need of a refresh. Met my need of a place to stay and a decent sleep.

Stayed in April 2024

Would have preferred a slightly later check out.

The scenery was amazing and nice country feeling would definitely recommend

Stayed in April 2024

Breakfast could have been better. Hot food wasn’t replenished very well. Only one member of staff covering reception and booking in for breakfast. She did her best, so do not blame her.

Staff were very good. Room was clean

Stayed in April 2024

Very small details; the tea/coffee machine in the breakfast room isn't good, it doesn't heat the water to the right temperature. We ask for a plunger coffee and pot of tea in the mornings which the hotel will happily do. The iron in our room leaked, while plugged in, water was all over the ironing board in two minutes. The hotel were happy to change it but do keep an eye on these appliances. There was no light by the wardrobe, which is in a dark space in the room. The Afternoon Tea, which we have had several times as a takeaway, had no actual tea with it, and one salmon blini was missing. Instead of butter there seemed to be a margarine spread in the sandwiches. We hoped to book a small post-wedding event, using the Auxerre suite as we have mobility impaired guests and there's no lift to the Terry Suite, for four hours on a weekday afternoon in September but unfortunately the hotel's wedding planner wasn't free to talk to us, and didn't request our details to discuss it. We found a nearby alternative.

We stay here a lot and the staff, room and breakfast are all great. We ordered a takeaway Afternoon Tea, which we have had a few times, and the cakes and scones are always very good.

Stayed in April 2024

Stairs. I’ve recently had a Stroke and it s difficult to negotiate them. I’m sure if I’d asked your lovely Staff would have changed my room

Stayed here every time I’ve come down and will do so in future

Stayed in April 2024

Missing toiletries and slippers. Had to chase reception. Why do hotels cover radiators with heavy, lined, to the floor, curtains !

Excellent dinner and breakfast

Stayed in April 2024

Literally the only issue was that the cold water wasn’t very cold and the deluxe room was 2 single beds pushed together.

The staff were absolutely exceptional - from the ladies on the front desk to the chefs in the kitchen. Absolutely impeccable service and so friendly.

Stayed in April 2024

The room was not as expected and not really suitable for someone in a wheelchair who requires a single bed, We had requested a twin-bedded room but the family room provided ony had one bed and a put-up bed.

We enjoyed our meals at the hotel.

Stayed in April 2024

TV in the room didn't work. We asked for new batteries which the staff brought BUT still didn't work. We upgraded our room & still got a TV that didn't work.

Beautiful hotel

Stayed in April 2024

Wish they had a better quality of dinner options. The hotel staff did their best to compensate our dining experience. If they improve that, we would love to dine in again.

Friendly staff across the hotel. Very welcoming atmosphere and comfortable tea room

Stayed in March 2024

A lovely, friendly, relaxed hotel. The staff are friendly and willing to help. They also helped with the car park (which I did pay). But they did advise me on how I can get the car park charged wavered for my next visit. I would recommend this hotel for their helpfulness alone.

Stayed in April 2024

The bath was very slippery and we would have appreciated a mat for inside the bath. Also the bath was very high and difficult to climb in and out of

The welcome was very nice. The room was very comfortable. The restaurant food was very nice and breakfast was very nice

Stayed in April 2024

Good hotel. Staff were nice and quiet location.easyvto get to and close to other popular locations. Breakfast was very good. Only small gripe is that we had to pay for parking.

Stayed in April 2024

bed

brealfast

Stayed in April 2024

Been there several times always good

Stayed in March 2024

The hotel is only accessible by car. There is a charge for guests staying overnight to park their cars.

Stayed in February 2024

All was satisfactory good location for our visit to the Redditch Crem

Late being served, bacon undercooked, eggs hard. The rest was OK. Toast was good DIY.

Stayed in March 2024

Bar person came over disinterested, didn't seem to want to be there, let alone serve anyone.

Front of house staff very pleasant and for the lady who dealt with us for breakfast.

Stayed in March 2024