There was no restaurant and the website didn't say anything about this. If I'd known, I wouldn't have booked

The room was comfortable although a little out dated but the bed was comfortable and clean.

Stayed in April 2024

Very disappointed that we was bit made aware prior to arrival that the venue would be used as a covid19 center for vaccinations and testing. This cause so much in settling feelings we was unable to use the full facilities of the venue. The rooms were outdated, tired and worn down along with the amenities within the room an update is needed

Price was reasonable

Stayed in September 2021

on google maps its wrong tagged (I know its not your fault, but its really bad seaching half an hour on a bike in a place, where there is no hotel!! - please make sure your guests will not be confused by that again!) when I arrived, I was really irritated, cause the name is not the same "Hotel Warwick" I had on my booking confirmation, but it was "Ramada Hotel". In the morning for no reason the fire alarm got on, I was the only one who left the hotel to find the assembly point. 2 times someone (cleaning person, worker) entered my room, while I was in there in the morning, without knocking! My room was on the ground floor and the windows are not constructed to leave them open safely during the night.

staff was friendly, but dont have background information e.g. about, why the hell I should fill in a form for food allergies?! (I didn`t eat there) or where I could store my bike over night.

Stayed in October 2021

the carpet was ripped, threadbare and stained, you couldn`t adjust the heating as the radiator valve was broken, the shower was one heat, BOILING HOT! black mould along the bath seals, stained curtains which were very hard to close, i was aware of the hotel being refurbished, but it was a bit of a let down,

it was roomy, the staff were lovely and very accommodating,

Stayed in October 2021

3 light bulbs missing in room Horrible decor No TV remote Dated bathroom.

I struggled to like anything about it. Not an enjoyable stay.

Stayed in October 2021

A bit run down and needs some maintenece

Cheap and cheerful which suited our needs

Stayed in October 2021

It’s a bit unloved and run down. No plugs next to beds.

It’s cheap.

Stayed in October 2021

Staff were very good, especially the receptionist who seemed to be also doing most other jobs.

First room the lights didn't work. The second room, the handle to the bathroom fell off! Plus radiator didn't work and no towel.

Stayed in October 2021

Bar service

The breakfast was very poor no choice just given what you were given

Stayed in October 2021

The first room we were put in was on the top floor. The door looked liked it had been forced open. The walls and furniture were stained, like someone had thrown a teabag at the walls. Headboard had pieces of fabric hanging off, and there were dead flies all around the window sill. Worst hotel room I have ever seen.

The room we got upgraded to was acceptable and comfy. The lady in reception was very nice and helpful and relocated us after we complained about the first room. Also the breakfast was good.

Stayed in September 2021

Internet very poor

Breakfast was fine poor finishing to decor lock on bedroom door faulty TV wouldn't change channels on remote..

Stayed in October 2021

Tired, needs investment. Bathroom has a mouldy ceiling, it’s tricky but clearly has been like it for some time. The shower fixings we’re loose. Showers in the morning are pointless as the pressure is non existent- literally a dribble. All our group had the same issue. Hair dryer in the drawer looks like it had been thrown around the room a handful of times. Doors on wardrobe need refitting as do the drawers on the cabinet as they are broken and off the runners. The bed needs replacing as the base is broken so mattress follows the line of it. (being in the furniture trade I know all of these things are easy fixes) My colleague had to change rooms twice as the door to the rooms looked like they had previously been kicked in so wouldn’t close correctly. Bar is small - there used to be a larger bar but it’s been converted into a restaurant which we didn’t use. Staff didn’t seem to be happy to be there. I wouldn’t say they were rude just the impression of being disinterested. They are probably fielding a lot of complaints and getting nowhere. If there is a plus side it’s cheap - but all in all it felt like a hotel which may be being used for social service work and a holding point. The hotel is currently also being used as a Covid centre which doesn’t really cause an issue that we saw.

Location to NAEC

Stayed in October 2021

Staff great, food amazing (Indian curry) hotel very basic and in need of refurbishment.

Stayed in October 2021

Room noisy

Staff

Stayed in September 2021

It was very tired around the edges but very clean bedroom. It was however cheap. Restaurant had closed by the time we got there at 21:30.

Easy to find, park and check in.

Stayed in September 2021

My sons bed was lumpy Stains on the walls in the bedroom Black mould on bathroom ceiling Air vent falling off the ceiling in the bathroom Tired chipped, scratched furnishings in need of repair or renewal. Lady escorts being allowed into the hotel whilst their driver waited outside in the car park Photographs on site so much nicer than the reality of this rundown hotel

Our bed was comfy, the bedding crisp and clean Carpets looked clean and fairly new New kettle and hairdryer Bar was ok

Stayed in September 2021

The rooms are basic and tired. Curtains hanging off their hooks and letting in daylight. TV's with no remote controls in the room, and some that do have a remote control there is no TV signal. The wifi is intermittent when using a work laptop. The rooms just need a refresh. No AC working and the rooms are very warm. All guest rooms seem to have two fans in them to help cool them down but they are not powerful enough.

Reception staff tried to put the things which were wrong.... right, by offering another room, but the issue was generic and I had to try 3 rooms in total. But the Receptionist would have kept going until the customer was happy which was refreshing. A big plus was that the guest room had service each day of my stay, and the hospitality tray and toiletries were replenished. Some hotels do not provide daily servicing due to what they class as 'Covid-19' precautions.

Stayed in September 2021

Seems as though an update to facilities is required

Location good, friendly staff

Stayed in September 2021

The room was very stuffy and warm and the window had not been left open as it often is in other hotels. The bed was uncomfortable and the bathroom dated and the tap in the bath dripped all night. I couldnt find the tv remote and was unhappy that there was no air conditioning.

The Hotel was well sited for my business visit to Stoneleigh. The staff the friendly and helpful. The car park was large and well lit.

Stayed in September 2021

Fine but needs tlc. The hotel was very old. I paid £61 per night which was not worth it at all. There was a musty smell in the room, the sheets smelled, cups smelled, there were cobwebs. The furniture was ripped and everything in the room outdated. Curtains and nets dirty. For half the price fine not for £61. Hotel needs refurbing. I left one day earlier.

Free WiFi.

Stayed in September 2021

The hotel was difficult to find, when you google maps the name of the hotel it shows a completely different location. It also wasn't advertised as a Ramada and didn't live up to the standards of what I would expect a Ramada to be. There was no handsoap in the bathroom and the shower curtain was unpleasant. We were in a ground floor room directly next to the side entrance so had to keep curtains closed for the whole stay for privacy, however there was no main ceiling light in the room and all side lamps were of different brightness and colour bulbs. Also, to get air into the room we needed the windows open however people came and smoked directly outside our room which then filled the room with the smell of smoke. The room felt very run down and was disappointing.

The shower pressure was good, wasn't expecting much considering how disappointed we were with the rest of the room. The iron was also good, other than that, not many positives.

Stayed in September 2021

Not enough staff Nobody serving in the bar, had to keep asking reception to serve. No draft beer and the wine wasn’t in fridge Basic food menu Rooms need some TLC Paint coming off in places Mould on net up at window Half a toilet roll, with no toilet roll holder and no spare. So clearly the people before hand had been using it.

Comfy bed Excellent breakfast The 3 staff we encountered, 2 of them were really friendly and helpful

Stayed in September 2021

tv not working. kettle not working. decor was poor

location was ok -breakfast was good

Stayed in September 2021

shower broken, so easily got and exchanged room, now shower gel, breakfast was okay, bust sausages were awful

good day/evening shift customer service, the lady on reception was very helpful

Stayed in September 2021