Paying £15 for car park at front of hotel.

The hotel is a great position. On arrival the staff very very friendly and welcoming. The bedroom and bathroom were a good size and bed comfortable. Breakfast was buffet style with a good choice.

Stayed in May 2024

Room a bit small. Room service charge of £8 was high.

I loved how fresh & modern the room was. Lovely staff & great location

Stayed in May 2024

Nothing bad

Friendly service by everyone Food excellent Location great

Stayed in May 2024

Nothing it was all great!

Available parking, dogs allowed, nice lunch, attentive staff, helpful staff -very good!

Stayed in March 2024

Bed was a bit soft me but that is all. Great stay.

Breakfast is an absolute highlight of the visit. The reception team and the bar / breakfast team are incredibly fast, attentive and know their jobs inside out. Nothing is too difficult and what we thought would be a problem they solved very quickly to our entire satisfaction.

Stayed in May 2024

Would have preferred more milk cartons and teabags

Friendly staff

Stayed in April 2024

Stairs to and from the restaurant. However, we solved that by going outside, walking along, and going in the other door.

Location and parking. Food was excellent.

Stayed in April 2024

Close to the terrace for the sunset, the Park for a walk in the nature and the Pub for a pint. What do you need more?!

Stayed in April 2024

Airconditioner blowing cold air onto the bed made for a broken night's sleep. Also noise from guests above.

Helpful staff, comfortable room, excellent location

Stayed in April 2024

The Hill collection rooms quite honestly do not match the standard of the rest of the hotel and offer a different experience altogether. However, they offer a more affordable alternative and may be a good short-term option to still benefit from the location and other wonderful things about this hotel.

We love this hotel - it is our favorite place for a stop on the way to or from Heathrow airport. But it is much more than a stop over - the location is incredible, Richmond is a real gem and this hotel is perfectly located. You could easily make this your base to explore west London. The staff are very friendly and helpful and will work hard to accommodate your needs. The Georgian rooms are fantastic: they are a good size, they have a beautiful bathroom, a bathtub, and a comfortable bed. The restaurant is also really good.

Stayed in April 2024

Bathroom door

Happy helpful smiley staff

Stayed in March 2024

Beautiful hotel, highly recommend staying here. Super comfy beds!

Stayed in March 2024

Love the location at the top of Richmond Hill near an entrance to the park. There’s a small sunny outdoor terrace, which was a great spot for an afternoon drink. Breakfast was fantastic. Liked that I could open a window in the bedroom to keep it cool, too.

Stayed in April 2024

Cozy, modern room within a stylish countryside hotel. Well located a couple of minutes from downtown Richmond.

Stayed in March 2024

Bathroom arrangement

Location great, staff fantastic

Stayed in April 2024

Staff were very accommodating. Thank you.

Stayed in April 2024

We were upgraded on arrival which was nice but turned out we were on top of the bar which played loud music until 1am. We went down to reception as website said bar should shut at 10pm, but apparently it doesn’t! We were offered a change of room but the time and inconvenience of it we would not have gained anything. So will make sure where our room is located if/when we visit again. Morning manager was very apologetic .

Location and style

Stayed in March 2024

i asked about parking. and was only told there was extra charge after l had handed over my card details for any charges. given i could of parked on the street for the remaining 2 hrs of local parking then eve and overnight would of been free as would of been the sunday l paid £12 more than necessary could not log on to wifi was a error message we tried over 4 devices l found the in room shower and toilet tacky and gross the barley obscured screens are not what i would hope for any form of privacy either visually or acoustically in small space in 25 years plus of marriage l really don’t need to see or hear my husband on the toilet ! l could hear occupants of adjacent rooms doors and loud voices. acoustic isolation is poor over priced for what we got a premier inn or travel lodge have more space are as clean and comfortable and offer dignity/privacy while us bathroom facilities paid a lot for a nice location but your not looking at the thames view when on the loo

great location clean lovley facade

Stayed in March 2024

I can't think of anything that could be improved!

Reception and all staff were extremely courteous and helpful. The facilities and bedrooms were excellent and very well appointed. It was a pleasure to stay at the Richmond Hill again.

Stayed in March 2024

The standard room we booked was small but good value for money

Great location , staff are very attentive , enjoyed the food and the hotel atmosphere

Stayed in March 2024

The size of the room was very small and a bit cluster phobic. The bathroom wasn’t very separate to the room and felt like one room. The view from the room was scaffolding on another building opposite.

The location, the decor in reception and restaurant are lovely and a nice feel.

Stayed in March 2024

Wine prices were over the top - good selection of wines but £30 for the cheapest on the menu was over the top for a £10 bottle.

Great place! What a mixture of decor and rooms! Huge place but delightful!

Stayed in March 2024

Bed was super comfy Room 217 very spactious

Stayed in March 2024

No complaints

We had stayed before, about 15 years ago. Everything about the stay was great and it was shame it was only for one night. We particularly like the location. The visit was a mini break. We had had an afternoon in Kew Gardens before arrival and went in to London on the following day before returning home. It was good not to have to drive either. We live just outside Bristol and the using the train was perfect. We will come again!

Stayed in March 2024