Reviews of SACO Jersey - Merlin House 4 stars
Pier Road, Saint Helier Jersey, JE2 3WR, United Kingdom
Review score
Based on 244 hotel reviews
9.2Score breakdown
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Cleanliness
9.6
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Comfort
9.4
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Location
9.5
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Facilities
9.3
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Staff
9.7
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Value for money
8.8
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Free WiFi
9.1
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Reviewed: 10 May 2024
Barry
France14 reviews8.0“Very good place to stay in St. Helier.”- • Leisure trip
- • People with friends
- • Studio Apartment (Twin)
- • Stayed 4 nights
- • Submitted via mobile
No upper sheet.
Clean, quiet, but near the centre of town. All that was needed for self catering. Very very friendly and helpful staff. I would have liked an upper sheet as it was too warm for duvet but I needed something covering when I threw it off. Very comfortable otherwise.
Stayed in May 2024
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Reviewed: 5 May 2024
David
United Kingdom38 reviews8.0“Lovely short break,pity about the weather!”- • Leisure trip
- • Couple
- • Studio Apartment (Twin)
- • Stayed 4 nights
Bathroom had no shelves - a small one over the washbasin is usually the minimum requirement plus no hooks to hang clothes
The location was excellent- close to main shopping/restaurant area and the bus station which is important when you are too old to rent a car
Stayed in May 2024
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Reviewed: 5 April 2024
Shefali
United Kingdom2 reviews10“Beautiful centrally located apartment with exceptional customer service”- • Leisure trip
- • Family with young children
- • One Bedroom Apartment (Sofa Bed Available)
- • Stayed 5 nights
- • Submitted via mobile
Our apartment was beautifully finished and had everything a family could possibly need - it felt like home. It was super central to town, the beaches, museum and eateries. I would definitely stay again and will highly recommend it to friends and family wishing to visit Jersey. The highlight of our stay however, was the exceptional customer service and kindness extended to us by both Amanda and Martina. Me and my sons (aged 3 and 4) weren’t left wanting for anything and by the end of the trip my two boys were sad to be leaving not just our gorgeous apartment but their new friends - Amanda and Martina - who always made time for them and left them feeling super special after every interaction. Thank you so much to the both of you for going over and above for us and for making my first trip abroad alone with the boys as stress-free and easy as it could possibly have been. We are missing our SACO home already!
Stayed in April 2024
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Reviewed: 1 April 2024
Keith
United Kingdom20 reviews10“Excellent place in the centre of St.Helier with lovely room and friendly and helpful people.”- • Leisure trip
- • Solo traveller
- • Studio Apartment
- • Stayed 7 nights
- • Submitted via mobile
I can’t think of anything I didn’t like about the property. In fact the only thing that was a problem was leaving and going home!
Excellent room, really friendly people there at reception area. Amanda was really nice and friendly and very helpful. Nothing was a problem and if you wanted anything she would help. Credit to Martina who worked there too. I hope to return to St.Helier one day and if I do I will stay here!
Stayed in March 2024
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Reviewed: 27 March 2024
Fionnuala
United Kingdom1 review8.0Very good- • Leisure trip
- • Couple
- • One Bedroom Apartment (Sofa Bed Available)
- • Stayed 3 nights
- • Submitted via mobile
Spotless, spacious, comfortable & well equipped
Stayed in March 2024
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Reviewed: 4 January 2024
Asim
United States3 reviews10Exceptional- • Leisure trip
- • Family with young children
- • One Bedroom Apartment (Sofa Bed Available)
- • Stayed 2 nights
Great location, large/comfortable/clean apartments, staff went above and beyond to help us with travel advice, laundry, and changing room accommodations
Stayed in January 2024
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Reviewed: 3 January 2024
J
United Kingdom9 reviews9.0“Greta place to stay”- • Leisure trip
- • Solo traveller
- • Studio Apartment (Twin)
- • Stayed 2 nights
Nothing I didn't like
self catering
Stayed in November 2023
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Reviewed: 11 December 2023
Carl
Guernsey21 reviews1 helpful vote10“Great place, location and amazing staff”- • Leisure trip
- • Couple
- • One-Bedroom Apartment (2 Adults)
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Everything
Stayed in December 2023
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Reviewed: 4 December 2023
Sallyann
United Kingdom5 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (4 Adults)
- • Stayed 3 nights
Everything was perfect . Even the weather !
This was a short notice booking . The whole experience was excellent from start to finish . Friendly / helpful staff, spacious clean fully equipped apartment with comfortable beds! Good value for money , quiet but Central Location . We were greeted with a birthday greeting for a special occasion for a member of our party . We would highly recommend and would definitely re-book . Thank you Fanny and Amanda , we made life long memories in Jersey .
Stayed in December 2023
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Reviewed: 30 November 2023
Louise
Hong Kong8 reviews9.0“It was an ideal choice for an extended business trip where you want more privacy and independence than in a hotelprivacy”- • Business trip
- • Solo traveller
- • Studio Apartment (Twin)
- • Stayed 5 nights
- • Submitted via mobile
Space in the room, comfy bed, little noise, well equipped.
Stayed in November 2023
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Reviewed: 28 November 2023
J
United Kingdom9 reviews9.0“Great little place”- • Solo traveller
- • Studio Apartment (Twin)
- • Stayed 1 night
- • Submitted via mobile
Not sure on the parking situation but I didn't use it so didn't matter to me
Friendliness and proximity to toen
Stayed in November 2023
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Reviewed: 12 November 2023
Nicola
Jersey2 reviews10“Amazing super friendly, clean and spacious apartments”- • Leisure trip
- • Group
- • One Bedroom Apartment (Sofa Bed Available)
- • Stayed 1 night
- • Submitted via mobile
There was nothing not to like 😊
We could not have had a better reception with Amanda and we do have to apologize for the noise. The girls were unaware there were flats underneath and were very apologetic when they realised. Fanny was very fair and understanding.
Stayed in November 2023
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Reviewed: 17 October 2023
Suzanne
United Kingdom18 reviews10“Superb location. Lovely staff, very accommodating. Very clean”- • Leisure trip
- • Couple
- • Studio Apartment (Twin)
- • Stayed 3 nights
- • Submitted via mobile
Clean, great location. Very friendly staff. Good value for money. Cleaner than most places. Couldn’t really fault it.
Stayed in October 2023
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Reviewed: 13 October 2023
Heath
Isle of Man1 review9.0“Very good”- • Business trip
- • Couple
- • One-Bedroom Apartment (2 Adults)
- • Stayed 3 nights
Nothing
No breakfast served. It was self catering
Stayed in September 2023
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Reviewed: 7 October 2023
Deidremitchell
Australia15 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Studio Apartment
- • Stayed 3 nights
- • Submitted via mobile
Excellent location and an excellent apart6.
Stayed in October 2023
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Reviewed: 30 September 2023
Margaret
United Kingdom6 reviews10“Great apartments”- • Leisure trip
- • Couple
- • One-Bedroom Apartment (2 Adults)
- • Stayed 4 nights
- • Submitted via mobile
Everything was good.
One bedroom suite was very clean and comfortable. It had everything you could need for a self catering holiday. The staff, Amanda and Fanny, were very friendly and helpful. Five minute walk to the town centre and the bus station. Would definitely stay here again.
Stayed in September 2023
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Reviewed: 29 September 2023
Matthias
Austria32 reviews1 helpful vote10“Perfect”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (4 Adults)
- • Stayed 7 nights
- • Submitted via mobile
Little noisy but fine
Rooms, Staff
Stayed in September 2023
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Reviewed: 24 September 2023
Philip
United Kingdom1 review9.0Superb- • Leisure trip
- • Couple
- • One-Bedroom Apartment (2 Adults)
- • Stayed 7 nights
- • Submitted via mobile
Very friendly staff with good local knowledge
Stayed in September 2023
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Reviewed: 23 September 2023
Margaret
United Kingdom17 reviews8.0“Extremely enjoyable”- • Leisure trip
- • Couple
- • One-Bedroom Apartment (2 Adults)
- • Stayed 6 nights
Noisy street Poorly equipped kitchen crockery, glasses, utensils No kitchen roll or foil provided Kitchen unit doors x2 in need of rehanging Minimal dishwasher tablets and bin liners provided
Friendly staff Clean and comfortable Good bed Close to shops and bus station Spacious rooms Uncluttered Good storage space in bedroom
Stayed in September 2023
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Reviewed: 23 September 2023
Anthony
United Kingdom9 reviews10“Cant wait to stay here again”- • Leisure trip
- • Couple
- • One-Bedroom Apartment (2 Adults)
- • Stayed 3 nights
- • Submitted via mobile
Nothing it was perfect !!!
The location was great So clean everything needed in the kitchen was there Fanny was really helpful on the desk We have reccomended to all our family and friends
Stayed in August 2023
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Reviewed: 10 September 2023
Fuzroc
United Kingdom4 reviews10“Lovely hotel on great island.”- • Leisure trip
- • Couple
- • Studio Apartment (Twin)
- • Stayed 7 nights
- • Submitted via mobile
Traffic noise at night.
Lovely apartment. Central location. Close to bus station providing excellent service to the whole island.
Stayed in September 2023
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Reviewed: 9 September 2023
Judy
United States1 review8.0“Very well located and appreciated attention. Hot in summer with no ventilation.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (4 Adults)
- • Stayed 4 nights
- • Submitted via mobile
Unit at front of building on first floor and windows could not open. Very hot and stuffy. Would have preferred a more comfortable room since there was no air conditioning and very hot.
Lovely staff and location. Very helpful. Unit was comfortable.
Stayed in September 2023
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Reviewed: 22 August 2023
Frank
United Kingdom17 reviews10“fantastic”- • Leisure trip
- • Couple
- • One Bedroom Apartment with Wall Bed
- • Stayed 3 nights
lovely staff and great location cannot fault this apartment at all.
Stayed in August 2023
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Reviewed: 19 August 2023
Mark
United Kingdom25 reviews3 helpful votes9.0“A nice fresh apartment in a great location”- • Leisure trip
- • Family with young children
- • One Bedroom Apartment (Sofa Bed Available)
- • Stayed 5 nights
DUDES!!!! Bathroom doors ALWAYS need locks, better to have a lock and no need it than to need one and it not be there.
the apartment was spacious and had everything we needed, great location
Stayed in August 2023
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