Having to pay extra for the spa facilities, most hotels have that included in the price.

Free water and milk at the end of every corridor for teas and coffees. Rooms were very clean.

Stayed in April 2024

The bathroom was a little dated, the pricing structure could include the use of the swimming pool (had to pay for it separately).

Great location, good facilities, friendly staff.

Stayed in April 2024

Quite a few people using the bar as an office. One even complained that we were interrupting his work!!

Room well equipped and clean. Great to have fresh milk and a great selection of coffees and teas. Sam in the restaurant was extremely courteous and helpful. The first evening he put himself out to help us given one couple in our party had a dog. The food and service were great. The second night Sam was under a lot of stress with other problems in the restaurant and this did have some impact on our experience. He engaged with us over this in a very professional way and was a great example of how to relate to customers when issues arise.

Stayed in March 2024

Huge room with good facilities. Spa area looked fantastic (but unfortunately didn't get chance to use it). Speedy check-in/out procedure. Friendly staff.

Stayed in March 2024

Food wasn't brilliant but standard. There was a cold draft in the restaurant as it appeared staff had to keep going outside to bring the food in? Not sure

Easy to use

Stayed in March 2024

We booked an afternoon tea for Mother’s Day and it was a bit of a let down. Hardly any sandwiches juts cakes. We actually had our food before our coffee which was very strange and several reminders to staff we had no drinks. I noticed other tables were the same. Not worth the £30 per person to be honest. Poor service for the afternoon tea.

We loved the spa facilities and pool although a little steep £25 for a family to use, should be included in the price really. The room was clean and spacious and adequate facilities such as tea and coffee and a water machine just outside the room. Good parking and very close to a small shopping village and other restaurants.

Stayed in March 2024

No hand shower

Very authentic and staff are really good

Stayed in March 2024

The room heating was centrally controlled and as during one of the night the room got very cold our baby caught a cold. The bed provided for babies was more of a cot than a crib, so quite small for our months old baby. We had to bring in a separate bed for my husband and the baby slept with me on the bed. It would have also been a great add on if there were family friendly changing rooms at the pool area so mams ans dads can change babies together, it s quite a task to do it alone.

Great ease for baby/family short stay. The access to the pool and spa was easy. Really chilled environment for babies and children. Everything needed was easy to find or get. Friendly staff! Beautiful surroundings! Close to a supermarket!

Stayed in February 2024

Very poor WiFi

The Spa is good value

Stayed in February 2024

n/a

Excellent breakfast to go as we needed to leave before breakfast and the staff put together four bags for us to eat on our way.

Stayed in January 2024

Food , people in the group had dietary requests were not meet, buffet veggie food was not marked over meat based foods

good location , staff helpful , room was clean tidy , great shower.

Stayed in February 2024

Perhaps to pay close attention to the domestic staff. Sometimes robe might not be placed in the room but this rarely happened but it happened.

The staff are friendly and professional.

Stayed in January 2024

Friendly efficient staff Good breakfast choice Comfortable bed

Stayed in February 2024

Shaving point not working

Room was big, bed was slightly too firm, shower very powerful, loved the water and fresh milk facilities, breakfast was lovely and plenty

Stayed in January 2024

Could not get hold of reception, tried 7 times had to go down in the end my wife left something in the room. They promised to phone us back. We still have not heard under the bed was very very dirty.

Did not have breakfast. Location was good.

Stayed in January 2024

When we booked in the lady at the desk mentioned quite loudly we booked on booking.com like it was the wrong thing to do. and that is my only complaint

It is a friendly and walked in Hotel and the clientele seem nice but a great restaurant

Stayed in December 2023

Run out of English breakfast tea . Milk machine run out of milk . Breakfast very small portions.

Swimming pool child friendly. Staff friendly. Clean

Stayed in January 2024

Too quiet in bar area and not even a tv on so you could watch the new year. Could of had a singer or something playing in bar area.

Spa facilities

Stayed in January 2024

The breakfast to the room did not arrive on time and we had to chase. When it finally arrived 40 minutes late it was practically cold. The issue was addressed by the staff in a positive way, full refund, which I was impressed with.

The room was very good, lovely four poster bed, very clean. Had complimentary bath robes which was cool. Excellent bathroom and shower, powerful. Staff refunded an issue we had with the breakfast which was decent of them to acknowledge and do something about.

Stayed in December 2023

Cost of alcohol

Peacfuj

Stayed in December 2023

Unfortunately party goers noisy along our corridor until 3am

Awarmth , comfort

Stayed in December 2023

FAb breakfast. Good dinner in restaurant. Lovely cocktails in bar.

Stayed in October 2023

only slight negative was room a little cold and heating didn’t seem to make any difference when turned up

good location room clean and staff very friendly

Stayed in December 2023

N/a

All good

Stayed in November 2023