11 Park Road, Southend-on-Sea, SS0 7PQ, United Kingdom
#11 of 12 hotels in Southend-on-Sea
Guests' ChoiceBased on 163 hotel reviews
6.3Cleanliness
7.0
Comfort
6.9
Location
7.8
Facilities
6.6
Staff
8.3
Value for money
6.9
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 February 2024
Thomas
SpainAverage
Location
Stayed in January 2024
Reviewed: 16 December 2023
Petra
United KingdomRoom very small. No hair dryer available. Not the best bed for a comfortable sleep.
Friendly welcome. Good location. Room was clean.
Stayed in December 2023
Reviewed: 6 December 2023
Michele
United KingdomNeighbours left their child crying till past 11:30pm which was not hotel's fault. But was distressing. Window catch did not work properly.
Room was clean, albeit a bit small. Staff I met friendly Fantastic shower
Stayed in December 2023
Reviewed: 30 September 2023
Rob
United KingdomWalls a little thin. Room next to reception so a little noisy at times.
Location good. Nothing flashy, but did what was promised and was reasonable value for money.
Stayed in September 2023
Reviewed: 30 July 2023
Clowes
United KingdomFelt a little like a hostel with no signage and reception
Clean
Stayed in July 2023
Reviewed: 27 March 2023
Robert
United KingdomThe room was quite small, noisy people upstairs and next door, in the bathroom if you sat on the toilet you hit your knees on the hand basin . No heating was on during the day only on at 8 till 12 it was no good if you were cold or have been out in the cold and rain. Pillows were very flat and not very comfortable to sleep on. Window was not very secure to lock especially being on the ground floor.
The location, the shower was very good.
Stayed in March 2023
Reviewed: 20 March 2023
Abdul-samad
United KingdomThe timing of the room heater
It was close to where I work
Stayed in March 2023
Reviewed: 19 March 2023
Phil
United Kingdomthere was a bogey (nose skin) on bed sheet & smelt of febreeze (laundry freshener)
good location, free parking
Stayed in February 2023
Reviewed: 15 February 2023
Peter
United KingdomA thin duvet for Winter. Mo “Central Hotel z” sign outside.
spotless bathroom
Stayed in February 2023
Reviewed: 31 August 2021
John
United KingdomWas quite grubby and badly in need of renovations
Good location… good parking
Stayed in August 2021
Reviewed: 21 August 2021
Rebecca
United KingdomIt was ok for a budget room. I don’t believe it is really for holiday makers. Good if working away and need a comfy bed. Sounds like they have some long term guests.
Stayed in August 2021
Reviewed: 20 August 2021
Odupitan
United KingdomEnsuite facilities
Stayed in August 2021
Reviewed: 19 August 2021
Rk
United KingdomThe fact that it was a hostel advertised as a hotel. Too much noise and was given half used tissue
We had WiFi and the staff was very nice
Stayed in August 2021
Reviewed: 18 August 2021
Maggie
United KingdomThe shower wasn’t working properly
Great location , good value for money
Stayed in August 2021
Reviewed: 5 August 2021
Paulette
United KingdomRoom was clean, kitchenette very dated, needs updating
Stayed in August 2021
Reviewed: 28 July 2021
Natalie
United KingdomRoom was very small
Never had breakfast
Stayed in July 2021
Reviewed: 21 July 2021
Portia
United KingdomWalls are a bit thin. No power point for the kettle, ended up on floor. Was kept company by largish insect which I eventually had to escort outside.
Budget, clean, en-suite but also kitchen facility. Everything required for a fuss free night or two. Pleasant environment.
Stayed in July 2021
Reviewed: 12 July 2021
Rumyana
FranceCalm and peaceful area.
Stayed in July 2021
Reviewed: 10 July 2021
Stephen
United KingdomNo Disablity access,no space for wheelchair inside and no facility for charging the Disablity scooter
No disabled accessibility and no disabled friendly entrance,I was a amputy and used a mobility scooter and when I arived I could not take my scooter inside so therefore I couldn’t put it on charge and had to leave my scooter outside in the car park unattended and anyone could just come and push it away with them,also no adequate handles on the stairway to get hold of whilst climbing the stairs,could improve a lot!
Stayed in July 2021
Reviewed: 5 July 2021
Terace
United KingdomNothing
Very clean Very helpful staff Great management Quite location but close enough for seafront
Stayed in July 2021
Reviewed: 4 July 2021
Danny
United KingdomThe price was a bit steep at £75 but to put this in perspective Premier Inn were charging £175!
Good no fuss hotel. Bookings elsewhere were exceptionally overpriced so this gave an economical solution. Good location in nice area with parking, walking distance to town centre, seafront and Westcliff
Stayed in July 2021
Reviewed: 25 June 2021
Lisa
United KingdomVery hard to find room basic.
Stayed in June 2021
Reviewed: 20 June 2021
Hajara
United KingdomThe noise coming from other rooms . Guests with children need to control the noise as the walls.are.thin
No breakfast. Location is fantastic as close.to amenities
Stayed in June 2021
Reviewed: 19 June 2021
Reza
United KingdomThe room that I was staying at was very small although it had an en-suit which wasn't bad. Shared kitchen too small and my food in the fridge gone missing regularly.
It was quite wifi and parking was very good.
Stayed in June 2021
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content