No breakfast option was available.

Stayed in May 2024

Showing signs of wear. Fridge did not work and toilet flushed badly.

Convenient for the airport and tube. Modern rooms very automated and electricity sockets catering for all countries. Particularly liked the ability to plug computer to HDMI socket on wall.

Stayed in May 2024

Shower not as good as the rest of the room

Staff could not have been better at customer service, without doubt the best in the area. Beautiful room and lovely bed, don't be put off by the lift as the rooms are lovely.

Stayed in April 2024

That you couldn't get breakfast

A brilliant experience with front desk Staff spoke with the manager there mainly but all were so welcoming. didn't have time for spa as a quick unexpected overnight stay. room was lovely and clean and hotel felt very safe. All in all great stay for my benefit and had a car park space for me. Thank you to the staff.

Stayed in May 2024

I travel a lot for business and stay in many hotels, hopefully my complete honesty here is appreciated. The hotel needs a bit of refurbishing to justify the 4 star standard. The public areas need just a bit of paint esp the hallways. The state of the lift is appalling and the carpets need a good clean. My room 408 has a big brown coffee or food stain on the floor next to the bed (window side) the bathroom was dusty and so was the leather headboard, I had to wipe these down. Theses are not things you expect from a 4 star hotel. The bathroom fan is also very very loud and hard to ignore.

Staff were great, very helpful and accomodating, the staff are by far the hotels biggest asset! I asked to view a separate room when I arrived and they were very accomodating and tolerant of my demands. Amenities are nice, especially access to the pool, jacuzzi and gym. I didn't use the spar or the gym but it is great that there is one on site. Hotel is centrally located which means parking can be an issue. The hotel does have approx 5 parking bays of which you need to compete for with gym members. There is a multi-car park about 500 metres away from the hotel which is handy. There is an indian restaurant onsite which I did not use but looked nice. Rooms were comfortable with modern boutique style decor, ultra-modern touch pads for lighting and sound proofed well, you cannot hear the traffic which is a constant given its city centre location. The wifi signal was great, I was able to work from my room fairly comfortably. Try to get a room on the 4th floor if you can, less rooms and quieter. The 3rd floor had the majority of the guests and therefore more wear & tear.

Stayed in April 2024

Room smaller than expected

Location

Stayed in April 2024

Changed policy to pay extra for gym pool sauna hydro pool

Stayed in April 2024

Car park was a bit of a nightmare but that’s all

Comfortable room and friendly staff

Stayed in April 2024

Parking on site was a little bad but it works on 1st come 1st serve basic. Off site parking isn't too bad as there are one or two side streets to park after 6pm for free

The size was perfect for a short over night or two stay for 2 plus facilities were just right from the bathroom to the storage area for hanging items of clothing

Stayed in April 2024

Nothing really, just picking, a weird toilet roll holder position but not exactly much to write home about now is it!

The room felt quite upbeat with nice creature comforts and attention to detail with the bedding, sofa etc. A good location to Heathrow and London with the underground nearly just outside. I would imagine pre-covid the hotel bar and restaurant get quite busy and lively and looked a nice place to spend an evening with a choice of sports bar type tv's or quiet booth areas and good tables with window views to spend fun times with friends etc.

Stayed in June 2021

Breakfast a bit underwhelming. The use of a croissant with fried egg, beans, mushrooms and tomato (undercooked) was bit odd. Vegetarian options not really up front and centre.

Room was clean and modern. Bed was good. Great shower.

Stayed in July 2021

The breakfast, was cold, and the toast looked like bread no colour. And facilities in the room were basic. Told to call reception for tea facilities.

Ease of where I was going

Stayed in July 2021

They did not had a dental kit and no robes

the staff was very polite and nice. bed was very comfortable

Stayed in July 2021

No room facilities for tea/coffee and not even a glass for water

Breakfast was good

Stayed in June 2021

The use of separate spa facilities for men and women

Leisure facilities were great, including the swimming pool and spa facilities.

Stayed in May 2021

I expected the room to be slightly bigger, I didn’t particularly like the location and the fact that I had to call and ask for things that should’ve already been in my room.

I liked the room and the customer service. The staff were very friendly and helpful. The spa facilities were amazing, I loved the sauna and steam room. Overall very nice atmosphere.

Stayed in June 2021

A few Parking spaces they have are expensive.

Clean and AC was working. Friendly manager. Gym and swimming facilities. Close to centre and shops.

Stayed in June 2021

Good good

Stayed in June 2021

no kettle , please make effort to have them available for guest's use

Stayed in June 2021

There was a bug in my room The food quantity and quality was not worth the price

The staff was very friendly and polite

Stayed in June 2021

That the coffee, tea, sugar and milk sachet's were in the room instead of having to call reception 3 times for them

The bedroom was beautiful and bar staff very friendly

Stayed in May 2021

Room got very warm at night even with aircon. TV didn’t work. Very noisy at night from other guests

Staff were really nice. Very welcoming and helpful.

Stayed in May 2021

Shower cubicle needs ro be raised a bit overflowing on the tiles,not nice.

The view from my room. No

Stayed in May 2021

The Continental Hotel with its high "Star" rating ought to pay attention to detail...the cutlery at breakfast is not what one expects for a Hotel with a high regard for its standing. You [Continental] need to seriously invest in quality items.

All Staffs were polite, courteous & exceptionally helpful at The Continental Hotel. You must remember that for most Hoteliers, the pandemic has been very complex to emerge from. Whilst precautions were in place e.g. SD, Face Coverings, etc. one must not forget that life must go on. Room facilities ought to have been in place without requesting for kettles, towels, etc. Staying at The Continental was perfect for attending the Rugby Cup Finals [European Challenge & Heineken Cup Finals]. It was close to Hounslow Central Train Station, just a short walk with a good connecting Bus Service [H20] to Twickenham Stadium.

Stayed in May 2021