680 Purley Way, Croydon, CR9 4LT, United Kingdom
#9 of 13 hotels in Croydon
Guests' ChoiceBased on 2377 hotel reviews
7.1Cleanliness
7.7
Comfort
7.7
Location
7.9
Facilities
7.3
Staff
8.2
Value for money
7.3
Free WiFi
7.7
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End of dialog contentReviewed: 13 May 2024
Sandra
United KingdomI had to ask for air con as it was blowing heat in the room . They turned it on from a central point . It was so hot in my room and weather 25 degrees I had to go outside. TV too large for the room about 80 to 100 inches. Next door's TV was loud until 2am .
Very comfortable and clean. Nice hotel. Good size room.
Stayed in May 2024
Reviewed: 9 May 2024
Headley
United KingdomOrdered a club sandwich and the toast was burnt and did not seem particularly fresh.
The staff were very helpful, In particular one young lady who worked in the dining area .
Stayed in May 2024
Reviewed: 8 May 2024
Jacinta
United KingdomThe staff were great and tried to deal with bathroom issue (plugs for the bath didn't work and eventually one was 'made' to fit by a very strong helpful man who pushed a larger plug into the smaller space - all other plugs were too small - but I was unable to do this the second night for myself so bather with my heel on the plug)
I upgraded for a larger room as the one I'd booked seemed very tiny for the price paid (I was told they were all the same for a double) and although the upgrade was only £20 to do this here (versus the £60 difference per night on booking.com for a superior room), it would've been nice to have this as a courteous freebie. My new room got me some nice touches in the larger room which was in fairness, the 'normal size' for many hotels when you book a deluxe double room. Kitchen staff and morning staff were very attentive and helpful. They went out of their way to ensure your needs were met, including the provision of GF bread which was a lovely surprise. The chef also comes out to chat to bring the breakfast which again is a lovely personal touch. I also wish I'd tried the restaurant on site for dinner as the Nando's across the road is good and reliable, but I'd certainly 100% next time, give TGIFriday's a huge miss. Reception were experiencing difficulties with their computers and card machines at check-in and asked me to return in an hour for this, which I didn't mind - they were also very clear and helpful about parking and how to use the app for two night's stay. Other people checking in seemed angry, but the staff are correct when they say there is a message sent out with a confirmation email from them (not the booking.com one).
Stayed in May 2024
Reviewed: 4 May 2024
John
United KingdomVery poor shower.
It’s history.
Stayed in May 2024
Reviewed: 3 May 2024
Jeff
CanadaIt was very small, for two people.
The hotel room clean and had good water pressure, and the bathroom was a good size. Itwas close to a bus line for access to the trains.
Stayed in April 2024
Reviewed: 26 April 2024
Stayvorne
NetherlandsBreakfast limited and same for 4 days.
Stayed in February 2024
Reviewed: 24 April 2024
Paul
United KingdomMini bar empty and no safe
Breakfast was ok
Stayed in April 2024
Reviewed: 19 April 2024
John
United KingdomThe people in the next room were very noisy during the night but the reception staff sorted it all out.
Easy to find and park
Stayed in February 2024
Reviewed: 18 April 2024
Jake
United KingdomOngoing works.
Close to where I needed to be.
Stayed in April 2024
Reviewed: 15 April 2024
Martin
United Kingdomnot much
it was more than comfortable
Stayed in April 2024
Reviewed: 13 April 2024
Julia
United KingdomThe bathroom was cold and the room blinds were not thick enough to keep out security lights nearby.
The facilities were good. The rooms were being renovated.
Stayed in April 2024
Reviewed: 12 April 2024
Gideon
United StatesRenovations, Being Done At The Time Of My Stay, But It Was Still An Amazing Experience. After The Renovations Are Done I Think It Would Be Even Better. There Isn't Anything To NOT Like At The Hotel.
The Hotel & The Staff Were Amazing. I Only Wish I New Beforehand That Renovation Was Being Done, As It Was A Little Annoying Hearing Drilling & Pounding In The Morning As I Was Already Trying To Adjust To The Time Frame & Needed More Sleep. Outside Of That It Really Was Amazing..Really Appreciated The Kindness Of The Staff, Especially Those At The Bar / Restaurant Area.
Stayed in April 2024
Reviewed: 8 April 2024
Tanya
United KingdomWe did know there was some refurbishment going on (after we booked we were emailed) so it did feel a bit inbetween - could tell the rooms needed a bit of TLC
Easy access to Selhurst park to watch a football match & then into London and return later.
Stayed in April 2024
Reviewed: 8 April 2024
Minott
United KingdomThis is not a reflection on the hotel but we used the taxi serviced from Wadden station to the hotel and used one that was recommended by the hotel. They charged us £13 from Wadden station to the hotel and when the hotel rang the taxi company the next day for transport to Wadden station they charged us £7 for the same amount of people and luggage. I think you need to look into what they are charging your customers bearing in mind our destination from the station was to your hotel. The taxi firm was call Station Cars. It was only on our return journey to the station that we realised that they had charged us nearly twice to get from the station to the hotel than what they charge us from the hotel to the station
Only spent a night but it looks like a very nice place to spend a few days away at
Stayed in April 2024
Reviewed: 7 April 2024
Ernie
United KingdomRoom was tired looking bathroom taps were loose . Lift was dirty due to refurbishing . Ants in the dining area.
Location
Stayed in April 2024
Reviewed: 5 April 2024
Anthea
United KingdomIt was very hot in the room. Air conditioning was not working. A member of staff was rude and ignored me when I asked a question about the WiFi.
The breakfast
Stayed in April 2024
Reviewed: 2 April 2024
Brian
United KingdomHa noticed parking charges had significantly increased since last stay a few weeks earlier
Efficient service and good facilities considering building works being undertaken
Stayed in January 2024
Reviewed: 30 March 2024
Joy
CanadaThe room was small & and it seemed like everything was cramped. The floors were noisy and couldn't sleep long enough because u could hear vehicles going by early in the morning despite I was on the fourth floor.
I loved the hotel location & atmosphere, the staff were very good & answered all my questions. The breakfast was exceptional to my taste & I will give 100% to have breakfast there again. The bathroom was spacious & had everything I needed.
Stayed in March 2024
Reviewed: 29 March 2024
Colette
United KingdomWas quite pricey for what it is it was the same price as the Hilton and I don’t think it’s on the same par as the Hilton and paying for parking when it was always free I feels wrong.. I get that other people park there that aren’t using the hotel but I think the people using the hotel should get it free and charge everyone else
The room was clean and comfortable and had been renovated and brought up to date
Stayed in March 2024
Reviewed: 27 March 2024
Michael
United KingdomJust the one lift was a little awkward.
Rooms were of good size and condition. All was very clean etc.
Stayed in March 2024
Reviewed: 27 March 2024
Paidamoyo
United KingdomExpensive parking. Was told to pay for parking even though I was a hotel guest
Rooms are very comfortable. Value for money
Stayed in March 2024
Reviewed: 26 March 2024
Stacey
United KingdomRoom was a little worn, mould in places & very basic condiments (herbal teas would have been nice) cheaper parking
Comfy bed, easy check in, helpful staff
Stayed in March 2024
Reviewed: 26 March 2024
Clayton
United KingdomHigh fee for parking vehicle overnight
Comfortable and spacious room
Stayed in March 2024
Reviewed: 25 March 2024
Ridzon
FranceIsolation, bruit
Resto bar
Stayed in March 2024
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