Efficient, great rooms, quiet

Stayed in April 2024

Nothing

Very nice ambiance and support of staff.

Stayed in May 2024

Expected a much larger room, the pictures of deluxe double room were nothing like the room we had, it was significantly smaller. I have had a larger room in an easy hotel or travelodge. The surfaces needed dusting and the toilet water was consistently running. And the plugs by the bed side didnt work at all. I was really disappointed that the pictures didnt live up to the room we got, there isnt even a similar looking room used in the pictures

The hotel was nice, and it was a very convenient location for us, staff were friendly and the room was tidy

Stayed in May 2024

Rooms a bit small and outdated. Carpet stains for example

Beautiful and modern on the whole. Staff are excellent and very helpful.

Stayed in May 2024

Hotel charges £19 for breakfast which for what they offer is quite pricy . Other hotels charge £10/£12 and there’s bigger selection of produce available.

It was clean , room was quite big and air conditioning worked very well .

Stayed in April 2024

The room was very small and dark. There was absolutely no view and as such if was difficult to tell what time it was. The bathroom wasn't spotless. It was impossible to open a window.

The location was ideal. The room was warm. The TV and kettles worked. There were toiletries in the bathroom.

Stayed in May 2024

Rooms were a bit dated and simple cosmetic things should really have been taken care of, for example old blind runners and screw holes in the wall. It wouldn't take long to fix them up - they really brought down the room and made it not feel like a 5" experience. Blind on one of the windows was completely broken and you had to un-velcro it and it just hung from strings on the window - really not acceptable for a 5*. Room was quite small.

Staff were very friendly and bed was extremely comfortable. Heating system worked well so could manage the temperature in the room and keep it nice and cosy. Shower and bathroom were lovely. We had all the things we needed in the room like an iron, dressing gowns, toiletries etc. Special shout out to Alock on reception, he was warm and kind and was a pleasure to deal with.

Stayed in April 2024

No real activities no bar resteraunt

Nice architecture, welcoming

Stayed in April 2024

The fridge was not cold enough and the vegetarian sausages are not good. I would recommend ‘This’ sausages

Very beautiful, amazing breakfast and excellent staff.

Stayed in April 2024

For such a great location the hotel experience was a let-down. With all of the history I asked t eh staff nd teh concierge for details on. teh Whitbread heritage, they knew nothing, such shame. I returned to the hotel after an evening at an event at 11:05 and had hoped to have a nightcap - no bar for residents, really, this is London! So, thought we'd nightcap from our Mini-bar but that was just an empty fridge. The room was tiny (I know I have stayed in plenty of London hotel rooms) but the windows were like those of a prison, so even when the sun came out the next morning there was no light in the room, quite depressing.. So, a poor experience for a 4* hotel and I doubt I'd return.

Location, perceived quality, great building.

Stayed in April 2024

room is dated with alot of wear and tear could use updated

staff were helpful and friendly facilities were clean and hotel near multiple tube stations

Stayed in April 2024

On second day when housekeeping asked to do room , since we were still in room we told them to return later. They never came back to do room in 4 days

Nice design and centrally located.

Stayed in April 2024

Not that we necessarily didn’t enjoy our stay, but to call it a 5 star hotel would be a stretch. Bit rundown and poor noise isolation between rooms and hallway.

Super location with the historical Barbican right next door.

Stayed in April 2024

The reception staff weren’t friendly, one of the keys for the room didn’t work so we were locked out of the room and we were in an underground room with no window. We had booked a delux room and if that was one then goodness help those in the basic room. It was dark and dingy without lights and was extremely small.

A lovely old building with a beautiful reception area and excellent door and security staff. The bed was very comfortable and the bathroom was nicely appointed.

Stayed in April 2024

Room bit tired , being in adjoining room we heard a lot of noise

Beautifully old building breakfast was lovely lots of options and excellent quality x

Stayed in April 2024

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Stayed in April 2024

Furniture looking tired Mattress needs replaced as dips making it quite uncomfortable Bathroom needs refreshing - chipped grouting in places can be dangerous

Location Building Good value for money Lovely staff Spacious room

Stayed in April 2024

Not the greatest check in experience but after that, all good

Stayed in April 2024

The room itself was a bit dated. The majority of the plugs did not work which was also a pain.

The location was great, the staff were really attentive and made you well welcome. The bed was very comfortable and the bathroom was really lovely.

Stayed in March 2024

As the other reviews say it does look a bit tired, room was smaller than we had hoped for. Bed kind of dips and is soft. Perfect for me but not my partner.

Excellent location. The bath robes are the softest ever I wanted to take them home. Staff are very friendly. Nice water from reception, I’m now adding oranges all the time. Nice little touch.

Stayed in April 2024

The bed was too small & dipped in the middle so rolled into one another

It was clean

Stayed in April 2024

Our room was ready on arrival but if we wanted to check in early we would have had to pay £50 which I thought was a bit steep! Needless to say we just left our bags and decided not to check in early!

Lovely entrance and reception. Very clean, comfortable and quiet rooms.

Stayed in April 2024

Room a little small.

Good location, hotel nothing special but perfectly adequate

Stayed in April 2024

Room quite small, bed not particularly comfortable

Good location, hotel nothing special but perfectly adequate

Stayed in April 2024