1-2 Queens Garden, Westminster Borough, London, W2 3BA, United Kingdom
#263 of 1,010 hotels in London
Guests' ChoiceBased on 4316 hotel reviews
8.4Cleanliness
8.8
Comfort
9.0
Location
9.0
Facilities
8.5
Staff
8.9
Value for money
8.0
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 April 2024
Roland
United StatesVery clean just a note the hotel is vegan
Stayed in April 2024
Reviewed: 22 April 2024
René
South AfricaI asked for a quiet room, which I got and was very grateful for it. The second night I could hear other guests arriving at 2 am and could hear them talking (which carried on for an hour), so the soundproofing between rooms are not great. The beds are great, but a bit too firm for my liking and pillows are very firm. I don’t like that. Lastly, I feel spoons in the room would be more sustainable than wooden stirrers which I feel is a lot more taxing on the environment. But very well done on all other efforts!
The location is wonderful! I booked it as it was close to Paddington station (and the Heathrow express) but really did not expect the area to be so gorgeous and lush. The room was lovely with ample, very cleverly designed storage spaces. I loved all of the environmentally sustainable efforts. Whilst others might complain about it, the fact that you can book and have the sauna and fitness room to your disposal without sharing with anyone, for me, was bliss! And this is included free of charge! Loved the free water (and tea and coffee stations) all over, this made a huge difference for me! The staff were all very friendly, courteous, efficient and lovely! Service scores very high. They all made me feel seen & important and always offered to help. Overall, a great hotel!
Stayed in April 2024
Reviewed: 21 April 2024
Craig
United KingdomHearing controls in room tricky to navigate initially. Also had a green light coming on, noticed while dark. Annoying until we fell asleep
Great decor, friendly staff, good food.
Stayed in April 2024
Reviewed: 21 April 2024
Sarah
United Arab EmiratesThe rooms were extremely cold, the duvets were very light which didn’t help with the cold. There was awful smells coming from the bathroom & shower drain
The location and the staff.
Stayed in April 2024
Reviewed: 20 April 2024
Noor
Saudi ArabiaRooms very small and not cleaned well
Nice room, but very small. Great location
Stayed in April 2024
Reviewed: 20 April 2024
Siobhan
United KingdomThe room was quite cold and the lobby even colder. Staff at breakfast bar were not welcoming.
Beds were comfortable.
Stayed in March 2024
Reviewed: 20 April 2024
Emma
United KingdomRoad noise load on the ground floor.
Rooms were lovely and very clean.
Stayed in March 2024
Reviewed: 18 April 2024
Jennifer
CanadaOne small issue: the room had a smell, likely related to the drains. This could be addressed by staff as it is probably an issue for the facility as a hole. Otherwise, the room was clean and spotless!
Breakfast, location, terrific staff, super comforable bed
Stayed in April 2024
Reviewed: 16 April 2024
Jón
IcelandNo beer in the lobby. Also the bathroom in the room was separated by a thin glass wall. Could hear everything through it.
Just a very solid hotel stay for a good price.
Stayed in April 2024
Reviewed: 15 April 2024
Mary
IrelandRoom was very compact - Japanese style
Stayed in April 2024
Reviewed: 13 April 2024
Adelina
AustriaEven though I had already paid in advance, the reception asked me for a deposit of 50 or 60 GPB, the purpose of which was never explained (I did get it back in a week or so). Even though the booking was under my name - and this was corroborated by the passport I presented, the receptionist kept addressing my companion when we checked in about all the administrative matters. Access to the lower ground floor was only by elevator, which there was a bit of a wait for. The room was on the lower ground floor - it was bloody cold, so we left the heating turned up during the evening.
Location, location, location! Good value for money. I loved the complimentary toiletries brand and the sustainability vibe. The bed was comfy and the room had efficient storage use. I did not opt for breakfast, but did enjoy some of the breakfast items on my last day and found it very nutritious and healthy. The area is really posh and feels safe. It was super easy to get around to central attractions.
Stayed in March 2024
Reviewed: 12 April 2024
Scott
Hong KongNothing!
Location is excellent, close to Paddington station and parks
Stayed in March 2024
Reviewed: 11 April 2024
Yekaterina
Switzerlandtired rooms
location
Stayed in March 2024
Reviewed: 11 April 2024
Cyril
SwitzerlandWe had a room facing the back(yard); the view wasn't the prettiest, but the room was quiet. Overall, the hotel is not that fancy as it looks. Teabags and coffees weren't refilled, although we only had one room service once during our 4-night stay. We had to ask the front desk. At least they have a water station with teabags; which was convenient. 2, 3 underground stations nearby (although not that close).
Stayed in March 2024
Reviewed: 10 April 2024
Justine
United KingdomNo fridge in the room so if you wanted to store anything cold was an issue. The air freshener they use in the rooms gave me a terrible headache, I asked the staff in the morning to please remove it but when I came back to the room about 8 hours later it was still there and the fake pine smell was overpowering! The rooms could do with some soundproofing!
The room was clean, the bed was comfortable and the filtered water available both in the room and on the corridor was a nice touch. The wooden floors and Scandì-decor feels clean and fresh. The location was good and, as a single female traveller, I felt safe in the area. Easy walking distance to public transportation.
Stayed in March 2024
Reviewed: 9 April 2024
Gabriella
SpainIt’s a minor thing but the sinks are too small in the bathrooms.
The customer service is exceptional and the staff go all out to help you.
Stayed in April 2024
Reviewed: 9 April 2024
Charlotte
AustraliaRooms are smaller then what they are made out to be
Great location, easy check in
Stayed in March 2024
Reviewed: 9 April 2024
Andreas
CyprusWay too small room. Photos were deceiving so I did not book a larger room.
Clean, friendly staff
Stayed in February 2024
Reviewed: 7 April 2024
Hoi
Hong KongWould be great if the price could be a little bit lower
Great location near the tube station and Hyde Park; Drink station in each floor serve with tea; Nice interior design and comfortable bedding; Great water pressure and temperature in our room;
Stayed in April 2024
Reviewed: 3 April 2024
Samuel
Iceland1 member of staff was not trained to be able to serve customers for breakfast. Took a long time to take my breakfast order and therefore ended up waiting for longer than necessary to eat. I was there for work and usually I need to eat quickly and get to work without delays, however luckily this time, work didn't start until later so I could take my time. The slow service due to someone not being trained just felt very unprofessional - especially because I had already pre-ordered and paid for the set meal so that I could just eat quickly and go. Was a stark contrast to the rest of the stay. However, I would like to highlight that this member of staff was extremely polite and welcoming, just like the rest of your staff. 1 final thing: the coffee was really bad. Good quality coffee is so important for me personally. Just these 2 tweaks and I would have given it a perfect score.
Good decor, clean, not noisy, nice spec e.g. good quality linen, furniture and items.
Stayed in March 2024
Reviewed: 2 April 2024
Huiju
TaiwanThe design of the bathroom sink is terrible. When you wash your face, the water splashes all over the sink, causing the floor to be always very wet.
it is really great that the hotel provides clean drinking water.
Stayed in March 2024
Reviewed: 30 March 2024
Negrea
Romania- the restaurant did not have that many options, as it is a raw vegan restaurant
- the location is really good, it is pretty central and also around a 10 min walk to the metro or bus - the staff is very friendly - bed is comfortable - there is a restaurant on premises - the hotel is really quiet
Stayed in March 2024
Reviewed: 29 March 2024
Faba095
AustriaI was able to hear the noise from the hall.
The staff and location were great. Breakfast it's also a good option.
Stayed in March 2024
Reviewed: 28 March 2024
Marine
FranceHaving a room service would be great
Nice design and staff
Stayed in February 2024
Orta San Giulio, Italy
Hallstatt, Austria
Dronninglund, Denmark
Adler, Russia
Seahouses, UK
Estosadok, Russia
Christiana, South Africa
Santa Marta, Colombia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content