Reviews of The Swan Inn
High Street, East Ilsley, RG20 7LF, United Kingdom
#1 of 2 hotels in East Ilsley
Guests' ChoiceReview score
Based on 140 B&B reviews
7.5Score breakdown
-
Cleanliness
8.3
-
Comfort
8.0
-
Location
8.3
-
Facilities
7.6
-
Staff
8.7
-
Value for money
7.9
-
Free WiFi
9.5
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 9 September 2024
Colin
United Kingdom7 reviews7.0“Went for a local wedding -good comfortable price and did the job”- • Leisure trip
- • Couple
- • Triple Room with Bath
- • Stayed 1 night
Nothing
Basic but adequate
Stayed in September 2024
-
Reviewed: 20 August 2024
Richard
United Kingdom51 reviews2 helpful votes7.0“Good location, easy to get to and food was well prepared and tasty.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
The pub overall was a little tired. It could have done with being ungraded.
Good location and very well situated. Very close to the main road and easy to get on and get away.
Stayed in July 2024
-
Reviewed: 17 August 2024
Chris
United Kingdom20 reviews9.0“Definately reccomended, I'd stay again.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 4 nights
Lovely village pub, great food. Close to the A34. The room was clean & comfortable.
Stayed in August 2024
-
Reviewed: 12 August 2024
Claire
United Kingdom1 review8.0“Lovely dog friendly little country pub.”- • Leisure trip
- • Couple
- • Triple Room with Bath
- • Stayed 1 night
- • Submitted via mobile
Door to family room had a broken hinge so made getting in and out of the room a bit difficult.
Very dog friendly. Grass beer garden at the side and near to some nice walks. They also did a complementary continental breakfast which was great for us as we had a long travel ahead.
Stayed in August 2024
-
Reviewed: 11 August 2024
Elizabeth
United Kingdom11 reviews8.0“Exceeded my expectations - recommended”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
Beds were a bit soft but fine
Dinner was exceptionally tasty. Friendly staff. Bright, modern, pleasant room
Stayed in August 2024
-
Reviewed: 28 July 2024
Emyr
United Kingdom3 reviews9.0Superb- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
All good
It was a continental breakfast. We knew that when we booked. The barstaff/waitress was very good and hardworking. Location very good. We had food in the pub restaurant that was very nice. We would recommend this place
Stayed in July 2024
-
Reviewed: 14 July 2024
Johanna
United Kingdom13 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Staff really friendly, efficient and helpful; excellent food; nice and quiet; and really grateful to be able to bring our dog as well - thank you!
Stayed in July 2024
-
Reviewed: 4 July 2024
Peter
United Kingdom1 review8.0“All in all it was very good, just don't go for room 3”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The door of One of our parties room was unable to close because of loose hinges and after reporting it we were told ( well it is a very old building) as if that made a difference .
Good continental breakfast, plenty of choice in comfy little room
Stayed in July 2024
-
Reviewed: 13 June 2024
Payne
United Kingdom16 reviews1 helpful vote9.0“Great little stay and value for money.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Food wasn’t being served on a Monday but neighbouring pub was so that was not major issue. Breakfast was OK but more choice would have been good.
Good location and was ready even though I arrived a little early.
Stayed in June 2024
-
Reviewed: 10 June 2024
Paul
United Kingdom63 reviews9.0“Nice hotel in good location.”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
The continental breakfast was ok...
Great location in the centre of East Ilsley, friendly bar and good pub quiz.
Stayed in April 2024
-
Reviewed: 23 April 2024
Paul
United Kingdom63 reviews8.0“A good solid Inn, good food and beer. The Pub quiz was a bonus...”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
My bathroom was very snug...
A nice, friendly inn with rooms. Excellent food and beer.
Stayed in April 2024
-
Reviewed: 24 March 2024
Eun
United Kingdom2 reviews9.0Superb- • Business trip
- • People with friends
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Lovely pub in a nice village , food was excellent.
Stayed in March 2024
-
Reviewed: 8 March 2024
Evelyne
United Kingdom7 reviews6.0“Clean spacious and comfortable room, but for great dinner, log fire and friendly service go to the pub opposite”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast was not good
Clean spacious room
Stayed in March 2024
-
Reviewed: 23 January 2024
Mark
United Kingdom12 reviews1 helpful vote8.0“warm”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Would go again
Stayed in January 2024
-
Reviewed: 3 December 2023
Leon
Germany1 review7.0“Worth the money but a little bit cold.”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
Rooms and especially bath were very cold.
Atmosphere in pub room and rooms itself very good. Nice staff at the bar.
Stayed in November 2023
-
Reviewed: 18 October 2023
Margaret
United Kingdom37 reviews3 helpful votes6.0“A tired building, ok if you get a good price for the night.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Bed not that comfortable. Breakfast was poor.
Friendly welcome, nice pub.
Stayed in October 2023
-
Reviewed: 15 October 2023
Neville
United Kingdom11 reviews1 helpful vote9.0“Met all our needs well”- • Leisure trip
- • People with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
The bike garaging, the pub lounge, and all the staff
Stayed in October 2023
-
Reviewed: 9 October 2023
Alberto
United Kingdom30 reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
The room was a bit small. No instruction on how to make coffee from the espresso machine in the breakfast room.
Overall all right. Nothing outstanding, but it was a room that was all right.
Stayed in July 2023
-
Reviewed: 28 September 2023
Leanne
Ireland31 reviews5 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 1 night
No mention of early check in fee on arrival/website until I received a call after checking out for my card details to charge £40. This came as a big surprise especially as the room was already £90 and I checked in because the room was ready. The village is difficult to access via public transport due to awkward bus times from Newbury - Book taxi's in advance. There's no ATM/shop in the village which is part of the charm so plan in advance.
Very quiet location. Staff I met were very friendly. Room was clean. Had a hairdryer, shampoo, clean towels etc.
Stayed in September 2023
-
Reviewed: 26 September 2023
Rose
United Kingdom8 reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast was pretty basic.
Staff were friendly and room was comfortable
Stayed in September 2023
-
Reviewed: 11 September 2023
Michael
United Kingdom7 reviews6.0“Comfortable enough, but....”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
We paid through Booking.com in advance for our party's stay, a total of £140. However, the landlord informed us at breakfast that this payment had not reached him and seemed distrustful of us. We took his word for it and paid up. When we returned home we checked our account and found that we had indeed already paid Booking.com. It took over two weeks, several phonecalls and emails, screenshots of bank statements etc., to persuade the Swan to refund the overpayment.
The room was clean, spacious and comfortable. The self-service breakfast was very basic, but this was to be expected given the very reasonable room charge.
Stayed in August 2023
-
Reviewed: 8 September 2023
Olga
Netherlands12 reviews1 helpful vote7.0“Good value for money”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
When booking the room we did not expect breakfast to be included and were positively surprised by the news that a continental breakfast would be served in the morning. In fact it was extremely poor with no fresh coffee or cheese, ham or boiled eggs.
Loved the way the staff treats the guests. Very friendly and helpful. Rooms are exceptionally clean. Food was absolutely delicious (we had dinner at the hotel restaurant). Great location for our purposes
Stayed in September 2023
-
Reviewed: 30 August 2023
Glynis
United Kingdom23 reviews9.0“A good place for an overnight stay.”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
The en suite was very small but adequete for a one night stay.
Good place for an overnight stay. The food in the evening was excellant and the breakfast very good, everything you would want on a self serve basis.
Stayed in August 2023
-
Reviewed: 28 August 2023
Rachel
United Kingdom73 reviews7 helpful votes7.0“Good value accommodation in a lovely village”- • Leisure trip
- • Solo traveller
- • Triple Room with Bath
- • Stayed 1 night
A lot of things were a bit tired, like the loo was not fixed properly to the wall and the mechanism to open the bath plug had broken (tip: use a spoon). It was nice that they had a coffee machine in the breakfast room, but so strange that there were no instructions to go with it. The owners might assume that everyone knows how to use a pod machine, but there were four different guest groups there the morning I had breakfast, ranging in age from early 20s to late 60s, and none of us knew how to use it. The one staff member in the building also didn't know. We had to resort to looking it up on YouTube - not quite what you want to be doing first thing on a Sunday - before any coffee :) It would be so easy to add instructions, and would make a difference.
The place was easy to find, with ample parking. Nice spacious room with a pleasant appearance and clean sheets. The shower was hot and powerful.
Stayed in August 2023
